MOBILE BITZ Opiniões 

155
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

"Extremely poor customer service and mis-selling. I visited the Tunbridge Wells branch to get a screen protector. The staff suggested a privacy screen protector and explicitly assured me it would w... Ver mais

Classificada 5 em 5 estrelas

The repairer at the Ashley Centre Epsom went way beyond any other trader to fix my phone I was on holiday he spent 2 hours and was determined to get it working as I needed it for satnav. At all time... Ver mais

Classificada 5 em 5 estrelas

Knowledgeable and friendly staff member at Festival Place Basingstoke. He replaced a cracked screen on my i-Phone 11 Pro Max within 20mins AND fitted a screen protector, all for £90. Apple store quote... Ver mais

Classificada 5 em 5 estrelas

Found amazing service at Mobile Bitz Howard centre. With no time they repair our phone front of us and do informs us about the loops. Highly recommended. Nearby and convenient. Better than insurance c... Ver mais

Informações sobre a empresa

  1. Loja de reparação de telemóveis
  2. também em
  3. Loja de acessórios para telemóveis
  4. Loja de telemóveis

Escrito pela empresa

We are a mobile/tablet accessory, repair and unlocking retailer operating entirely in premier shopping centres. Our products and services are a mix of essential requirements and fashion. Mobilebitz provide’s innovative and fashion forward cases and accessories that have become essential to almost anyone who owns a mobile phone or tablet. Mobilebitz offer express mobile phones and tablets repairs while you wait. We buy and sell a wide range of mobile phones. At present we have 75 outlets in Shopping Malls across the UK, Europe and the UAE. We also offer a quick and easy online booking for store appointments. We have over 10 Million happy customers.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

155 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,1

Todas as opiniões

(155)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

best repair service in town

Had my cracked screen fixed in basingstoke festivel place, very happy with the repair service and time. Would definitely recommend them as the repair price is very reasonable.

1 de julho de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service

I would recommend this company because they have always fixed my phone quickly compared to other phone companies and I always get my phone cases from there because they have some really nice ones. The guys that work there are really friendly and polite I’m always happy customer with them.

26 de junho de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

I think even 1 * is being too generous…

I think even 1 * is being too generous for this poor of an excuse company. Screen protector broke after 1 week and it blocks the sensor on the phone. Got told it was my sensor that was broken when me and my partner had the same issue and only after we got the protector put on our phones that the issue occurred. They love to threaten you with “I will call security” when they know they are in the wrong and being challenged.

11 de junho de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Screen protector fell off.

Screen protector literally fell off phone after 2 months and when asked in store to help they refused point blank to do anything and became extremely rude when challenged about his dismissive attitude and disrespectful way in which he was addressing us. Threatened to call security if we did not leave (really) that's 3 years of custom, every year you'll never get back "mate!"

5 de fevereiro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Pathetic service !

My daughters apple i phone had a broken screen. decided to try Mobile Bitz to make the repair. the phone was working fine apart from the screen. They repaired the screen within 2 day's the screen failed to function. Gave them back the phone . they said they will have to send it to the repair shop ! waited over a week, contacted them and they said they had the phone but wanted to keep hold of it for a couple of day's. finally they agreed to hand back the phone within 24 hours the phone again failed. They now say they have to return the phone back to their repairs department for more repairs. and have suggested if they fit genuine parts we can take it back to Apple to carry out the repair under warranty ! This is not the service we expected. i will be contacting the Omdudsman to see where we stand I;m sure they are at least in breach of the Supply of Goods and Services Act 1982 (Amended 2002).

30 de janeiro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Zero returns Policy and no customer service

I would not even give this place a one star, appalling customer service given and clearly they do not like you returning items, my sons new I phone screen protector started to peel of& and crack within 24 hours of purchasing, when trying to return they would not entertain me and said we have Broken it, clearly the guy, who said he owned the company, needs to go on a customer service course as he had zero customer service skills, he told me all the items he sells are not guaranteed so beware, for a owner of a company to not have these skills is worrying, he was not interested that I would take this further with trading standards and the complaints at the intu Lakeside shopping centre where it was bought, this man was a total ignorant Pig, sorry that is insulting Pigs, he will not hear the last of this

10 de janeiro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality screens that fall apart! they then wont rectify. Wasted money.

Bought a screen through groupon. Initially seemed fine but then started to come out of phone. The assembly itself came apart so could only be an inferior screen. When I took back to replace was told that it was physical damage so they wouldn't rectify.

They should have accepted responsibility instead of calling me a liar as it is an obvious defect.

8 de dezembro de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

Careful with Return Policy

I purchased a mobile case after confirmation that I would get my money back if not satisfied with the product. 2 days after, I returned to the store for a refund, and I was told I could not get my money back because I had used the item!! A joke. I was forced to do an exchange. This company clearly doesn't apply by the Return Policy advertised on the website.

10 de novembro de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

Changed battery and earpiece stopped

Went to mobilebitz lakeside Thurrock to have my battery changed immediately after the battery had been changed the earpiece stopped working On returning to them they refused to even look at the phone without charging me for a new ear piece. So proceeded to take my phone else where and they confirmed and electrical ribbon hand been partially torn when battery was changed. The salesman was very rude and intimidating. Let’s hope there head office are more useful

6 de novembro de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

Not to be trusted!

Truly unacceptable experience. No communication and parts were missing from my phone when returned - after over a month. DO NOT TRUST!

6 de julho de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

I would recommend this company to anyone.

GOOD RETAILERS KIOSKS
GOOD QUALITY PRODUCTS .
GOOD PROFESSIONAL CUSTOMER SERVICE TEAM.

Buy with confidence

17 de março de 2017
Opinião espontânea

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