Delivery was spot on - within 24hours. Easy assembly but brakes needed more adjustment than just tightening.Caused no real problem. Just walking now for my girlfriend to start using it to help her rec... Ver mais
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Leia as opiniões dos outros
I ordered a spare battery for my powered wheelchair. It arrived safely packaged very quickly. One happy customer who can now travel further without having to stop for a few hours to charge a battery... Ver mais
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Very helpful company. A bit slow to respond to emails (but so am I occasionally!). However, once I contacted them by phone, they couldn’t have been more helpful! Their mobility products are first cl... Ver mais
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Very helpful sales team. A quick telephone chat and my ambiguous order was clarified and dispatched. A great product, I am Delighted with my powered wheel chair. Its only gonna enhance my... Ver mais
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Informações sobre a empresa
- Fornecedor de equipamento para mobilidade
- também em
- Fornecedor de artigos hospitalares
- Fornecedor de equipamento médico
- Fornecedor de equipamento para deficientes
- Loja de artigos hospitalares
- Loja de cadeiras de rodas
Sobre Mobility Extra
Escrito pela empresa
View our Powerchair Range View our Scooters Guide to Finding the Right Powerchair for You
At Mobility Extra, we are here to support you on your journey to better mobility.
We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.
At Mobility Extra, we are here to support you on your journey to better mobility.
We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.
Our Promise to you
Escrito pela empresa
- Trusted UK Supplier
- Mobility Extra is a family-run UK business dedicated to making high-quality mobility products more affordable and accessible online. We focus on delivering excellent customer care, from the first enquiry through to after-sales support, with UK-based staff always ready to help. Our products are built for reliability and peace of mind, with and spare parts held in the UK. We are committed to giving our customers greater independence and a better quality of life.
100% Satisfaction Guarantee
We offer a 14 day guarantee. If you aren't happy with the quality or if it isnt right for you we offer a 14 day return policy.
We are so confident that your new purchase will exceed your expectations, if you let us know in writing within 14 days of receiving the item if you are not completely satisfied with it we will offer a refund.
We understand that products will be opened and examined, but in the event of a return, the product must be delivered to us in a state that is suitable for sale. Mobility Extra must receive them in an excellent condition, any goods returned with scratches, dents, scuffs or require replacement or repair, will be charged to the sender.
Informações de contacto
Unit 8, Mead Park Industrial Estate, Riverway, Harlow, CM20 2SE, Essex, Reino Unido
- 01992 236096
- sales@mobilityextra.co.uk
- www.mobilityextra.co.uk
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Really fast delivery and wheelchair…
Really fast delivery and wheelchair seems very sturdy, certainly fits the bill
1 de junho de 2026
Resposta da Mobility Extra
Thank you for the great review! We're glad the chair arrived quickly and that it's ticking all the right boxes. We hope it continues to serve you well, don't hesitate to get in touch if you ever need anything!
Very pleased with the scooter very…
Very pleased with the scooter very sturdy easy to use very light weight easy to fold and unfold would advise anyone who needed a scooter to get one of these great price too
1 de junho de 2026
Resposta da Mobility Extra
Thank you so much for the wonderful review! We're really pleased to hear the scooter has been such a great fit — sturdy, lightweight, and easy to use is exactly what we aim for. We really appreciate the recommendation and hope you get many miles of enjoyment out of it!
Powerchair Air 17kg.
Great power chair....rolled it straight out of the box fully assembled!
Impressive Delivery Service, arrived in under 24hrs.
Many thanks Mobility Extra.
2 de junho de 2026
Resposta da Mobility Extra
Thank you so much for the brilliant review! We're really pleased to hear the chair arrived fully assembled and in under 24 hours, that's exactly the experience we aim to deliver. We hope you enjoy the MX-AIR and please don't hesitate to get in touch if you need anything!
This is a great little wheelchair and I…
This is a great little wheelchair and I have had many compliments on it and enquiries as to where I purchased it.
It was reasonably priced and attractive and modern looking. It is the first electric wheelchair I have had.
It is very comfortable to sit in and easy to handle (subject to the difficulties I outline elsewhere) and the batteries last well.
I have a couple of issues that stop me from giving it 5 stars. One is that the control works loose from the arm of the chair no matter how tightly I screw it in and the second is that the chair is VERY difficult to control going through tight spaces. The front wheels tend to go in bizarre directions and it is difficult to get them to straighten. The result is that I tend to lurch in odd directions but overall it is still a good chair. I’m told that electric wheelchairs often do this. I have taken to either having to get out and haul it through manually (ok as it is light) as I cannot bend to adjust the freewheel levers. Alternatively if I have someone with me they often do it for me and wheel me through spaces. But difficult if you are alone in tight lifts. But overall I would highly recommend.
10 de fevereiro de 2026
Resposta da Mobility Extra
Thank you for such a detailed and thoughtful review — we really appreciate you taking the time! We're delighted to hear the chair has been turning heads and that you're enjoying the comfort and battery life.
Regarding the control arm working loose, please do get in touch with our team as we'd like to help resolve that for you. On the front wheel behaviour in tight spaces, this can sometimes be eliminated through gripping the joystick lower down, and we'd be happy to talk you through that — it may make navigating those tricky spots a lot easier.
Thank you again for your kind recommendation despite the niggles, and we hope we can get those sorted for you soon!
Excellent service from beginning to end…
Excellent service from beginning to end rang up one day new wheel for my chair arrived the next day
1 de junho de 2026
Resposta da Mobility Extra
That's fantastic to hear, thank you! We're really pleased we could get a new wheel out to you the very next day and get you back up and running so quickly. We hope the chair is performing well, don't hesitate to reach out if you need anything else!
Very helpful when I needed part's for…
Very helpful when I needed part's for my wheelchair shipped and arrived in 3 days. Would recommend.
1 de junho de 2026
Resposta da Mobility Extra
Thank you for the kind words and recommendation! We're glad we could get the parts you needed out to you quickly. We hope the repair went smoothly, please don't hesitate to get in touch if you need anything further!
Resposta da Mobility Extra
Thank you for the lovely review! We hope to see you again in the future. 😊
They do not honour their 12 month…
They do not honour their 12 month warranty. Do not buy from them.
I purchased a powerchair from this company in November 2025 after fundraising for it while living with stage 4 cancer. Since then, the chair has had countless problems, and every time I have contacted them for help, I have felt that the blame has been placed on me rather than the issues being properly addressed.
The chair is mainly used to get me to and from hospital appointments, yet it has broken down multiple times and left me without a chair. Most recently, I was told that a tyre which has split open after only six months of use is not covered under warranty because it is considered “wear and tear”. I do not see how this could happen from normal wear & tear as such a new chair.
I was also provided with a courtesy chair which fell apart while I was out alone after only a few days of use, causing me injury. When I raised concerns, I did not feel that I was believed despite having evidence of what happened.
I was told I should have reported certain issues within 48 hours of receiving the chair, despite the fact that some problems developed over time through normal use.
The list of problems has felt endless. What should have been a vital piece of mobility equipment has instead become a constant source of stress. As someone living with stage 4 cancer, I need reliable equipment and support. Unfortunately, that has not been my experience.
I have now lost confidence in both the chair and the company. The chair needs fixing and they have said they’ll look at it but I have to pay for shipping. This would be the second time I’ve send my chair out to them.
They also suggest they have given me parts out of warranty and when I questioned what parts and they never answered.
27 de maio de 2026
Opinião espontânea
Resposta da Mobility Extra
Hi Brittany,
Thank you for your review, and we are genuinely sorry to read this. We understand how much you rely on your chair, and we do not take that lightly.
Throughout your ownership, we have responded to numerous requests for assistance and have supplied replacement parts, repairs, technical support, and a courtesy chair in an effort to keep you mobile. On several occasions, support was provided as a goodwill gesture beyond our warranty obligations.
As with all mobility equipment, our warranty covers manufacturing defects and faults in materials or workmanship. It does not cover wear-and-tear items or damage resulting from impact, accidental damage, or general use. All warranty claims are assessed based on the condition of the component when inspected by our technicians, and we apply these terms consistently and fairly.
We have always been willing to investigate any concerns raised and have offered inspection, repair, and support in accordance with our warranty terms throughout. We do not accept the suggestion that your concerns have been ignored or that assistance has not been provided — we have worked hard to support you at every stage.
We remain open to helping further should you wish to get in touch with our team directly, and we genuinely hope we can find a resolution that gets you back to where you need to be.
Great experience and product.
I have been soooo impressed with the after sales I have received. I can honestly say that the whole experience has been nothing short of fantastic.
Thank you Tommy and the whole team.
26 de maio de 2026
Resposta da Mobility Extra
Wow, thank you so much for such a wonderful review! We're thrilled to hear the whole experience has been fantastic, and we'll be sure to pass your kind words on to Tommy and the rest of the team, it really does mean a lot. We hope to continue looking after you for a long time to come!
Excellent customer service
I purchased a rollator from mobility extra which wasn't suitable for my mum. Tommy at Mobility Extra was incredibly efficient in organising the returns.
Excellent family company providing exceptional customer service.
Thank you
3 de junho de 2026
Opinião espontânea
Resposta da Mobility Extra
Thank you so much for your lovely review! We're really sorry to hear the rollator wasn't quite right for your mum, but we're so pleased Tommy was able to help make the returns process as smooth as possible. We hope you find the perfect solution for her soon, don't hesitate to reach out if we can help further!
Buying was straight forward and…delivery fast
Buying was straight forward and delivery within a couple of days, only brought recently, hopefully my husband can use it well and be a little more independent
27 de maio de 2026
Resposta da Mobility Extra
Thank you for the kind words! We're glad the buying process was easy and that your order arrived quickly. We hope your husband gets great use out of it and that it helps with his independence, that really does mean a lot to us to hear. 😊
Excellent service from start to finish
Excellent service from start to finish, very prompt delivery. Thanks so much.
26 de maio de 2026
Resposta da Mobility Extra
Thank you so much for taking the time to leave a review! We're delighted to hear you had an excellent experience from start to finish and that your delivery arrived promptly. We hope to serve you again in the future!
Fast service with updates too
22 de maio de 2026
Resposta da Mobility Extra
Thank you for your review! We're really pleased you received fast service and were kept updated throughout, we always aim to keep our customers in the loop. We hope to see you again soon!
Resposta da Mobility Extra
Thank you so much for your kind words! We're really pleased to hear your order arrived on time and that you had an excellent experience with us. We hope to see you again soon!
Super fast service
Ordered, despatched and received immediately. Really fast and excellent service
20 de maio de 2026
Resposta da Mobility Extra
Wow, thank you for the fantastic review! We work hard to make sure orders are processed and dispatched as quickly as possible, so it's great to hear that showed. We look forward to serving you again!
So far so good
Very good order on line so easy to do let me know at every step haven’t tried goods yet but up to yet everything going well
20 de maio de 2026
Resposta da Mobility Extra
Thank you for taking the time to leave a review! We're glad the ordering process was straightforward and that you've been kept in the loop every step of the way. We hope you love the goods when you get to try them, please don't hesitate to get in touch if you need anything!
I thought the instruction book was not
I thought the instruction book was not good enough. For instance there was no mention of locking brakes or how to lock it when parking.The pictures were poor also. Pity, because the wheelchair is fine.
19 de maio de 2026
Resposta da Mobility Extra
Thank You for the feedback, we are in the process of renewing all of our user manuals and we understand how they can be improved.
Quick and efficient and ready to take a…
Quick and efficient and ready to take a call.
18 de maio de 2026
Resposta da Mobility Extra
Our customer service team as on call 6 days a week, ready and waiting to help!
Same fantastic customer service
Same fantastic customer service, nothing is a problem for them. Recommend to anyone.
15 de maio de 2026
Resposta da Mobility Extra
Much appreciated Gary, we aim to please!
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