First time using this company. Easy web site to navigate around and delivery and seller communication very prompt. Fabulous price and quick delivery - what more could you want. ⭐⭐⭐
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Leia as opiniões dos outros
The first time I have used Monster Pet Supplies and will definitely be using this company again. Not only was my dog's food much cheaper than elsewhere but it was delivered quickly and I was kept wel... Ver mais
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I have a repeat cat litter order. None has arrived, I don't think I have been charged but the website just says it is down for maintenance. I am assuming they have closed but it would have been respec... Ver mais
I have ordered from Monster Pet Supplies (MPS) before and would have continued to order but unfortunately they ran out of my product. But on receiving an email from them stating that they had it back... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Monster, we’re just like your pets - friendly, playful and totally one-of-a-kind. That’s because we don’t just deliver your pet food, we get to know you and your little monsters, so we can help you to keep them happy from head to tail. We’ll save you up to 50% on your pet supplies and take the strain of delivering to your door heavy bags of pet food, treats, toys and accessories - so you can spend more time with your pet pals.
Informações de contacto
Unit 7 Maple Park, Low Fields Avenue, Leeds, LS12 6HH, Leeds, Reino Unido
- 0113 277 0634
- happytohelp@monsterpetsupplies.co.uk
- www.monsterpetsupplies.co.uk
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Como esta empresa usa o Trustpilot
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First time using this company
First time using this company. Easy web site to navigate around and delivery and seller communication very prompt.
Fabulous price and quick delivery - what more could you want. ⭐⭐⭐
Super efficient and hugely cheaper than…
Super efficient and hugely cheaper than Amazon - I`ll be back.
Easy to find products suitable for…
Easy to find products suitable for budgets and multi buy deals. Great!!👏👏👏
Excellent experience
Excellent experience
Staffs behaviour good
Disappointed Customer
I ordered dog food & was advised it would be delivered 6 days later. Despite money being taken, the food never arrived. When I tried to chase, the website was down for maintenance, there were no replies to telephone calls& emails went unanswered. I’m assuming they’ve gone out of business.
Bought a motor for my fluval fx4
Bought a motor for my fluval fx4 . Unit at over 100 dollars failed in 2 weeks. No customer service rep replied back to my emails thru their contact us page. Customer service doea not exist nor do they stamd behind their products. Had to purchase another motor rhu another company. So my aquarium will have no filtration for 2 weeks. Thank you monster pets for putting my fish's health at risk. Do not recommend this company at all
I never received my order that I…
I never received my order that I ordered in October, they had my money. When I tried to call there was no answer and that they were having problems. The never replied to my emails
Up until last month I received a good…
Up until last month I received a good service as a monthly subscription customer but haven’t received my November order and no payment taken so I can only assume they are no longer in business as I can’t get hold of anyone on their contact number consequently I have had to use another supplier.
Company gone Into liquidation
Company gone Into liquidation, you will not receive your items ordered, please contact your card company to initiate a refund.
Ordered a product on the 11th October…
Ordered a product on the 11th October but have not received it. Have tried to email them but the email bounced back, tried phoning, but just got cut off. Not sure if this company has closed.
I think they have closed down suddenly
I have a repeat cat litter order. None has arrived, I don't think I have been charged but the website just says it is down for maintenance. I am assuming they have closed but it would have been respectful if they at least emailed their subscribers that they weren't going to get their orders.
I ordered supplies over a month ago and…
I ordered supplies over a month ago and they haven´t arrived. No one answers the phone or emails any more, so I wonder if they have gone bust?
I've been scammed
I placed an order for over £40. It has closed down after this and not sent my order. Cannot contact them. I've been scammed
Usually very good but my last order got…
Usually very good but my last order got sent to my old Address and I can't get through to either phone or email and the website is down so I'm out of pocket £44 :(
What is going on?
What is going on?? I cant get through on the phone and it constantly says that the website is down whatsd happening. I placed an order overt 3 weeks ago fort 2 bags of dog food. This company have always been brilliant but this time it didnt turn up and still hasnt turned upo. I am down £80 just cant get hold of them.
Refund not received, and unresponsive to emails and calls are not put through
My Dad has been trying to get through to them, no refund received. They're not responding to emails, and you can't get through on the phone. On this basis, I would say - being generous - they're chaotic and, if cynical, running a scam. Do NOT buy from here, as I see others have the same problem recently.
Taken my money. No item
I placed an order online at the start of October. I’ve never received the item. I’ve sent emails chasing, no answer. I’ve called, no answer. Do not trust this company. They have taken my money and will not respond. I believe them to be fraudulent
Don’t buy from this company
Don’t buy from this company. They don’t supply and don’t return your payment. Tried to contact them several times but no response!
Scam - terrible!
No response to emails. They owe me a refund.
Absolute SCAM! How are there so many good reviews?? Lost my money. I have email confirmation of cancelled order yet no money has come back to me!
Also read the other 1 star reviews - exactly the same problem!
Ordered 10/10/23, received an email after purchase confirming an estimated delivery of 18/10. Still waiting. No dispatch email, no reply to my email 6 days ago querying where my delivery was, never able to get through on the phone (my numerous attempts have resulted in a message saying "no agents available" & hangs up on me), & website has been "down for maintenance" for over a week. Luckily I paid through PayPal - good luck to those other 1 star reviews who are trying to get refunds from Monster.
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