Mountfield Lawnmowers Opiniões 

Great mower and service from mountfield 👍

SHOCKINGLY BAD CUSTOMER SERVICE

We bought our Mountfield HW531 PD lawnmower only a year ago. For the first year, it was great, no problems. This year however, it's been a different t story. So far this year it's been back to the shop 3 times, pretty much every fortnight since I started mowing. It's not fit for purpose and is far from the rugged mulching mower it was advertised to be. We had to email three times before we got a response from customer services. At that point we got a very unsatisfactory response, completely ignoring the actual complaint, making it about something we hadn't complained about in the first place and completely dissolved themselves of any responsibility towards me as a customer. After having to take the mower back to the shop for repair every other week since the season began, we want a replacement mower, but there was no acknowledgment of this at all. We still want a replacement mower, but having sent multiple more emails, we are now being completely ignored by customer services. Extremely unprofessional and diabolical customer services from Mountfield/Stiga. If you need a new mower, avoid Mountfield at all costs!!! Now we are being told the parts we need will not be available til September! So virtually an entire mowing season with no mower! THIS IS SIMPLY NOT GOOD ENOUGH

My petrol mower was great when it works so no issue with the product. The issue is, getting it to work. As the mower is still under warranty, trying to contact them and for them to answer the phone is “challenging”. By that I mean, they haven’t answered the phone yet. Emails were the next port of call. Yup, you guessed it, none of my emails have been responded to.
As the saying goes, you know how good a company is once things go wrong……

Great parts delivered on time

1.
I was unable to register my new lawnmower online, which incidentally was purchased directly from you.
2.
Wasn’t able to purchase bespoke engine oil and fuel additive directly from you.
3.
Finally, my purchase was shipped in a box that wasn’t fit for the rigours of handling by courier services.

My order never came ,so I'm not happy with that

After delivery I discovered the rear grass deflector accessory bought with the new mower did not fit the model it was supplied with. I would have expected the white glove delivery service to have assembled the accessory and demonstrated it's use on delivery. Demonstration of the mower itself in use only happened when I requested it.

More proof of what a useless company Mountfield is, just had my warranty registration returned to my by Royal Mail, marked “addressee gone away”
Don’t use this outfit!

Great lawnmower I have bought mountfield mower before it lasted years and was really worked hard
Great price and really fast delivery cannot find fault with company

From the initial order to delivery, great service

Great mower, fast delivery, very happy with this experience.

Quick and easy to order via the website. The item came within a couple days.
Easy to put together. Would highly recommend.

ordered a mountfield from Amazon, arrived with a broken wheel, the phone lines at Mountfield are constantly busy and nobody comes back to you when you leave a message via their website.

I chose a mountfield lawnmower having owned one previously and been happy with it - but upon opening the box there were no instructions included,ok so instructions are available online, but the item requires some assembly, and it made checking parts a much longer process - I tried ringing the helpline, and it was just impossible to get an answer- , I eventually gave up waiting. I also noticed that there was not any oil included with the mower , my previous mountfield the oil was included- so then I had to find a source of oil . Also just to make things worse a few days after my purchase the mower was discounted!- yay- will my next mower be a mountfield? I very much doubt it.

Great product, powerful and battery lasts

Clear communication from Mountfield. Local stockist was helpful and exactly on time. Mower does what it says, including the safety elements. Will await the cost of a service in due course but at this stage I have got exactly what I paid for.

I regret buying a Mountfield Lawn mower do not risk it learn from my experience.

After less then 6 times mowing the self drive packs up I am still waiting for a response from customer services at Mountfield. So much their values on the website and I am so disappointed in the SP55 for such a fundamental feature to fail so early on in its lifecycle .
The blade has now sheared off

What a shambles of a company followed up with phone calls . Given incorrect information the list of warranty dealers was out of date I initially tried three: one out of business. one doesn't deal with Stiga and one no longer does warranty work . Finally found a dealer dropped of my lawnmower but will have to see if he can fix it under warranty as he says the technical support has deteriorated to such a poor level in a year. My product wasn't registered on the Stiga dealer website as being covered by warranty, despite it stating on my account it was registered . Looking at the recent reviews this decline of Mountfield has been recent and appears to be gathering pace . Crappy product and Crappy Customer Service DO NOT BUY

Delivery was excellent, Montgomery Elite is a fantastic piece of kit, hopefully will be using it for many years to come . Starts first pull of the cord every time, and very good on fuel.