Mountfield Lawnmowers Opiniões 

This is a very good lawnmower. It cuts the grass so well and collects all the cuttings not leaving any behind.

The mower arrived but not all parts were in the delivery. After several calls with customer service I finally got some parts, but not all of the right ones. I’m hoping to send it all back and get a refund. Will not use ever again.

Ordered a £459 lawnmower it came damaged after sitting on hold for over an hour they sent a replacement which has also came damaged and are taking forever to respond to my emails

I would give zero stars if that was an option. I have contacted mount field / stiga multiple times mail chat calls and absolutely no answer - customer service is hopeless. I bought if from them direct 2 years ago and have only used it about 7 or 8 times. It normally won’t start usually and when it does occasionally it runs for 30/40 seconds then cuts out. Can’t get any after sales advice or help.Works out at about £32 to mow my lawn. Don’t buy this brand full stop.

I accidentally ordered the wrong blade for my lawn mower. Contacted the customer service team, who replaced the part free of charge. As it was my error I was more than prepared to return the original blade and pay for the postage. It’s not often you get that level of customer service. I wasn’t aware the parts where shipped from Europe and was then even more impressed at how fast delivery had been for both blades.

From the minute I phoned very helpful member of staff ,he made sure I ordered the right parts and made sure he had them in stock. He said 3 days for delivery and he was spot on,and reasonably priced, many thanks definitely use you again.

Lawnmower was delivered with broken wheel. Took a week to receive replacement. No paper copy of operating manual in box. Downloaded manual instruction unclear.

The lawnmower is great. A little heavy but gives superb cut. The grass box is extremely difficult to put together.

However, Mountfield customer service is appalling. Apart from the fact that the build instructions are awful (in the end I just ignored them and used common sense and previous lawn mower experience), there was a part missing and I've sent 3 emails to Mountfield asking for them to send me the missing bolt - and they haven't even responded, let alone sent me the missing bolt. Leaves me with a negative impression of the company. As soon as they've sold something - job done - er not quite....

Quick delivery, mower started first time. Great product as describes. A+++

Stiga ltd customer claim 00465022.

Bought a new mountfield/stiga petrol chainsaw MC3720 around 9th apr 26 and directly from mountfield website (not amazon or screwfix etc).

Item developed fault within 1 week and refused to cut anything/was difficult to start up, but noisey as hell. Spoke to stiga customer spt who guided me to use an approved repair dealer in hertfordshire ( GB mowers ltd stevenage). Repairer actions, doesnt inform customer that repairs would be at customers cost...bills me for a new spark plug, new chainsaw blade and replacement petrol. On telling the repairer that the chainsaw was less than a week old, repairer said he would not charge for the spark plug (repairer credibility??).

It has now taken till the 15th of June to hear back from the stiga customer spt/in house warranty team (having chased them multiple times by telephone) who have decided to side with the approved repairer.

There is a reason why this chainsaw is down from £179 to £129 on the mountfield website...it also performs terribly in comparison to some of the cheaper battery chainsaw variants on amazon. I've used mountfield petrol hedgetrimmers/lawnmowers in the past and never had this sort of problem.

From my recent experience,i recommend you dont buy from mountfield/stiga directly- especially if you are looking for customer support in the event of an early fault developing. Stick with amazon, toolstation, screwfix etc where you will get the right level of customer spt and if you choose to buy any mountfield products.

£129 out of pocket, I am now off to buy a 18v battery cordless chainsaw- which wont be from mountfield/stiga. Small price to pay, invaluable lesson learned.

Unfortunately since Mountfield have been taken over by Stiga, their customer service has fallen off a cliff! Having purchased my SP555V there are issues with the machine which I would like resolving, I have spoken to the customer service department which I believe is now based in Italy, numerous times after rediculously long waits to have my call answered, the advice they gave was to go through my local dealer which I have done, there is apparently a person called Russell who deals with warranty issues but he does not reply to the dealer, and customers are not allowed his details. I also tried the chat and gave up when there was no answer after an hour. Eventually in my frustration I rang sales and no surprise they answered straight away, I spoke to Mel who eventually said she would escalate the situation, but the dealer would have to call her also, which they did, but still neither the dealer nor myself have heard anything and this has been going on for over 8 weeks. I have owned several Mountfield mowers over the years and have found them and the company excellent, but this has definitely changed, so if anyone is thinking of buying a Mountfield mower beware that once you purchase it you are on your own! Just for clarity I bought the mower direct from Mountfield not a third party.

Awesome piece of equipment, have already purchased the cordless leaf blower so now have double the battery life!

Very efficient mower. Easy to start. Precision cut

Your product was ideal but the company you chose to deliver were terrible The DHL delivery driver threw the parcel over the gate into our front garden in the pouring rain despite the fact we were in doors waiting for the delivery.

Item never arrived ordered on 29th May contacted them on the 9th June was told they will get back to me, no reply , so asked for money back today .

Bought 2 lawnmowers now and not one has worked

Love mountfield mowers.easy to order.came quickly.very happy.will use again

No issues. Prompt service.

Quick easy selection and quick delivery highly recommended no issues at all