The gentleman was fantastic and helped me solve the problem in a short period of time. Your company has great customer service, and I've enjoyed working with everybody for many years. Keep it up!
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Leia as opiniões dos outros
Due to new tax regulations we are sadly having to change programs. Having used MRI for over 10 years, we are sad to see it go as it has done everything we asked and more. Great property management s... Ver mais
Overall, the experience has been extremely positive, apart from billing. We have not had correct billing for over a year and since we took on an extra, bundled service package. I have detailed the d... Ver mais
Working with MRI to maintain and improve our PMX system has been a much smoother experience when we began working together as a Company to tackle the Software. Customer support is able to quickly solv... Ver mais
Informações sobre a empresa
Sobre MRI Software
Escrito pela empresa
Become a Real Estate Visionary
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s open and connected, AI-first platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide.
Explore our solutions below:
Commercial Property Management
Residential Property Management
Workplace Management
Facilities Management
Energy Management
Request Further Information
Informações de contacto
28925 Fountain Parkway, 44139, Solon, Estados Unidos da América
- 1-800-321-8770
- sales@mrisoftware.com
- www.mrisoftware.com
4,7
Excelente
3 mil opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
4 de fevereiro de 2026
Helpful people!
17 de fevereiro de 2026
I use CTME/CTM regularly for Real Estate
I use CTME/CTM regularly for real estate contracts, and when something doesn’t populate or a deadline is tight, support has been responsive and helpful. They get to the point, troubleshoot quickly, and help you keep the transaction moving instead of getting stuck in software issues. Overall, solid platform and solid customer service.
17 de fevereiro de 2026
Exceptional Team
While the software does have some deficiencies and areas that could be improved, the team behind Strata Master truly makes a difference.
Whether dealing with management or support, their professionalism, responsiveness, and manner are consistently outstanding. The team is extremely helpful, patient, and solution-focused. Whenever issues arise, they handle them promptly and with genuine care.
Although the system itself continues to evolve, the quality of service and support makes it worthwhile. The people behind the platform are a real asset.
17 de fevereiro de 2026
Instant Problem Solved Every Time
Every time I reach out for help, my issue is handled right away. I truly appreciate the quick support — thank you!
2 de fevereiro de 2026
Great experience
Great experience
The Support Analyst (TurRay, Marcia, Jamie) have been my saving grace.
11 de fevereiro de 2026
Kathy Vega, Office Mgr.
Always prompt to reply to my e-mails. And, they are so good to reply in an easy-to-understand manner.
29 de janeiro de 2026
The support team at CTM is great
The support team at CTM is great. The system can be difficult to use but they are always there to help.
11 de fevereiro de 2026
LORENZO IS ALWAYS SO HAPPY TO ASSIST US
11 de fevereiro de 2026
I can't say enough about Erin Jones
I can't say enough about Erin Jones, I had a couple of documents that needed to be input into smart templates, she got back to me quickly and got them uploaded right away.
28 de janeiro de 2026
Attempts to contact MRI concerning…
Attempts to contact MRI concerning contract issues or any other issue other than technical is not possible. I would never ever allow this company to have access to your bank account as they are unreachable, unresponsive, making customer service non-existent. I consider them to be unethical. This is based on genuine experience.
11 de fevereiro de 2026
Opinião espontânea
Resposta da MRI Software
Thank you for your review, we value your feedback and are both surprised and sorry to hear of this experience. We take your comments seriously and have escalated them internally. Your Account Manager will be reaching out to you directly to discuss your concerns in more detail and work toward a resolution.
Ease of using MRI
MRI is a very good to use for keeping track of your information posted
28 de janeiro de 2026
Customer service is ALWAYS responsive
29 de janeiro de 2026
Extremely Helpful
I was amazed at the quick response to get my account reactivated and running again, Thank you so much!
28 de janeiro de 2026
So helpful and friendly
9 de fevereiro de 2026
Always great working with the MRI Team
Always great working with the MRI Team! Matt was able to assist me, and able to get my issue resovled promptly.
28 de janeiro de 2026
As I try to sign in with my…
As I try to sign in with my password,angus tells me I do not have access to the application.
9 de fevereiro de 2026
Resposta da MRI Software
Thank you for your review Paul - I understand that you have been in contact with our support team and that this issue has been rectified. Please do reach out to the team again should you require any further assistance.
Support is very responsive
9 de fevereiro de 2026
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