We bought a 2nd generation Muso because our 1st generation worked so well. what a mistake. We use it mainly as a sound bar for our LG TV but it continually fails to emit any sound when turned on. We h... Ver mais
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Leia as opiniões dos outros
Naim is a wonderful British hifi company. Great products and how many companies can service an amplifier that’s 20+ years old? The Naim sound is wonderful, driven, detailed, dynamic, just so right!... Ver mais
A empresa respondeu
Bought a Nait 50 from What You See and Hear. Excellent little amp. Additionally, my 50+ year old NAC 12 and NAP 160 were serviced by Naim a few years ago and the result was well worth the investmen... Ver mais
A empresa respondeu
Purchased two Naim Muso 2 devices. Neither connect to the wifi. No instructions beyond follow the steps in the app. This is clearly a long standing issue with their equipment as the forums st... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Naim Audio designs & manufactures some of the finest high-end audio systems available in the world. Founded by Julian Vereker MBE with a passion for music, Naim now spanning five decades and counting, the company continues to thrive with a series of iconic product launches to the present day. Conceived, designed, and engineered entirely in service of the sound in the heart of the English countryside, revealing an experience of music that is as close as possible to its original live source. We believe that the exploration of sound is an adventure that rewards you with clarity and connection, which becomes more powerful the deeper you travel within it. From the excellent entry-level Mu-so wireless range, through to the ultimate listening investment in our ‘Marque’ separates - Classic, New Classic, 500, and Statement, our flagship amplification system.
Informações de contacto
Southampton Road, SP1 2LN, Salisbury, Reino Unido
- 01722 443405
- support@naimaudio.com
- www.naimaudio.com
2,8
Aceitável
131 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 83% das suas opiniões negativas
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Very good experience all round
Purchased 6th September, review 19th October to allow for running in. From initial listening sessions comparing existing to proposed system over two days at my Naim dealer of choice, Audio T Portsmouth, to installation and commissioning by the same dealer in my own home, the experience has been terrific.
Very helpful and no pressure advice from Luke the new manager at Portsmouth.
Getting to the nitty gritty, does my new system sound better than my old? (Naim NAC-N 272 + NAP 250DR fed by Core and Linn LP12 feeding a pair of PMC Twenty 24's). Amps replaced by new Classic 200 series + 300 power supply. Initially it sometimes sounded worse but we were prepared for this as the system needs time to 'run in' after a week or two it was sounding quite nice and a step up from our previous system. After 6 weeks it's sounding fabulous, Tidal is especially good compared to the 272, and MM turntable phono input is also excellent, I wouldn't go back to our old system. Luke told us it could be 2 or 3 months before it sounds it's best.
Only negative thoughts are to do with the ZigBee remote and the small size of the input icons and how short they are displayed when selecting via remote plus the lack of a numbered keypad for selecting tracks, radio stations etc. I mean, it's a remote but from my listening position I have to get up and go to the preamp to see what input I've selected! Album art and what track is playing is quite clear though. Sadly the remote is only useful as a volume control in my opinion. I don't always want to fire up the iPad or phone to play iRadio or recorded music. In my view the ZigBee remote is an opportunity missed. How difficult would it have been to have added buttons for inputs as in your old remotes? A numbered keyboard could for instance select various play lists depending on the input.
I should add that the app works well on android but in my view the iPad version is easier to use, especially when editing Core recordings.
19 de outubro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Richard,
Thank you for your positive feedback on Naim Audio. We pride ourselves in delivering top-quality audio equipment that provides an unparalleled listening experience, and we are committed to providing excellent customer service to match.
We are always working to improve our products and services, and your feedback on the ZigBee remote and Naim app is invaluable in helping us do this. We appreciate your taking the time to share your thoughts with us, and we will use your feedback to continue to make Naim Audio the best it can be.
Thank you again for your support. We hope you continue to enjoy your Naim products for many years to come.
Happy listening!
Regards,
Naim
Had some AirPlay connection issues…
Had some AirPlay connection issues after an Apple software upgrade. Naim were extremely helpful in giving me some pointers on Apple settings which resolved the issue
6 de outubro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Martyn,
Thank you for your positive feedback, It's always great to hear that our high standards and our customers' expectations have been met. We pride ourselves in delivering top-quality audio equipment, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Exceptional Technical Customer Service
My system has been Naim based for quite a number of years now and while the cost of upgrading is not 'loose change' the listening experience, to my ears, is sublime.
I've recently replaced my iPhone and after installing the Naim app, found my ND5XS2 streamer (entirely app reliant) was unresponsive. My iPad had an older version of iOS and this continued to work flawlessly.
I searched the Naim Forum but couldn't find a solution after which I made a telephone call to Naim Technical Dept. I've had to resort to this on several previous occasions, once just for upgrade advice. I have always found the staff to be exceptionally helpful and this time was no different.
The staff member was extremely helpful, personable and patient. I was guided through the likely 'default' settings on the new iOS 17 and invited to ring back if these failed to resolve my issues. The advice did in fact cure the problem and my music is back in full swing.
I do like my Naim equipment but I also really appreciate the level of support I've had over the years when I've experienced difficulty. Thank you Naim.
27 de setembro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Richard,
Thank you for your positive feedback, It's always great to hear that our high standards and our customers' expectations have been met. We pride ourselves in delivering top-quality audio equipment, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Excellent product
Excellent product! Beautiful design and awesome sound.
12 de setembro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Douglas,
Thank you for your positive feedback, It's always great to hear that our high standards and our customers' expectations have been met. We pride ourselves on delivering top-quality audio equipment.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Naim is So Amazing
I own Naim Muso QB2 and I must say that I love it so much. The sorround sound that envelops all around is such a great listening experience. Naim Products are Premium and Classy. Highly recommend them.
1 de setembro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi,
We appreciate your positive comments regarding your Mu-so. It's truly rewarding to know that our products have not only met but exceeded our standards and the expectations of our valued customers.
Our commitment lies in delivering audio equipment of the highest quality, ensuring an unmatched listening experience, and offering exceptional customer service.
Happy listening.
Regards,
Naim
Juste loving NAIM and FOCAL because for…
Juste loving NAIM and FOCAL because for me you just propose a sound REAL and NATURAL best way for listening music.
And professional and true answer when we contact you by mail.
8 de setembro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Julien,
Thank you for your positive feedback on Naim & Focal. It's always great to hear that our products have fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top-quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
We bought the Naim Mu-So to a French…
We bought the Naim Mu-So from a French retailer (Boulanger) in 2019.
Very good sound but we had to return the product as the Bluetooth was not working properly.
Although the product was no longer under warranty, our speaker was returned and repaired, free of charge, within a short time thanks to the help of Naim in the UK (Thanks Jordan!) and Focal in France.
We're very happy with the speaker even though the bluetooth system is probably not the best on the market. The sound, on the other hand, is just excellent, not to mention that the speaker is just beautiful.
4 de setembro de 2022
Opinião espontânea
Resposta da Naim Audio
Hi there,
Thank you for taking the time to share your feedback with Naim Audio. We value all feedback from our customers as we look to deliver exquisite audio equipment with customer service to match, and we apologise that we may not have met this.
We appreciate hearing about your experience, and we would like to investigate this matter further with you and come to a positive resolution. Please do reach out to us at support@naimaudio.com with Trustpilot as the subject.
Thank you again for your feedback, and we look forward to providing you with exceptional audio experiences in the future.
Regards,
Naim
Just had more great service from Henry…
Just had more great service from Henry at Naim. I have just read a couple of posts saying how prro the service is and not hearing back - hav they checked theri spam as I have always had a quick response and they really do try to help if they can...almost like the old days!
24 de agosto de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Jonathan,
Thank you for your positive feedback, It's always great to hear that our high standards and our customers' expectations have been met. We pride ourselves in delivering top-quality audio equipment, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Bought a Naim Mu-so 2 in Australia from…
Bought a Naim Mu-so 2 in Australia from a local AD for more than $3000.
Just over 2 years of use later the knob died. Tried to contact Naim support 3 times have not received a reply in 2 months.
I was told by the dealer that The Australian distributor was dumped by Naim/focal and there is no current distributor in Australia and therefore no one to contact regarding a repair. I tried to contact the old Australian distributor with no luck.
$3000 paper weight.
Please beware that these look and feel pretty but once they’re dead there’s no chance to repair them in Australia.
Edit: I emailed mu-sosupport at Naim twice -which is listed on their website but not monitored.
JLS quoted $1200 repair. Which is 60% the cost of the new one right now. The warranty on repair would be only 90 days. For a $1200 repair. Not a “smooth process” like the replier Naim suggests.
Buyers should definitely beware.
Terrible environmentally to have such a dense piece of equipment die after 2 years of light use to go to landfill.
1 de agosto de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Jacob,
Thank you for sharing your experience with us. We're sorry to hear about the inconvenience you faced with your Mu-so. Ensuring your product works reliably is very important to us, and we apologize for any confusion regarding local service centers.
Our records indicate that we received one support ticket from you on Sunday, August 20, 2023, at 11:38 AM. We responded to your ticket three days later on Wednesday, August 23, 2023, at 11:40 AM.
In the email we sent regarding your support ticket, you'll find comprehensive information about our local service center partner, JLS. They are fully equipped to handle the repair process and provide assistance.
You can easily reach JLS through their website: https://www.jls.net.au/ They will guide you through the steps for a smooth repair process. If you encounter any problems or have questions, feel free to contact us directly at support@naimaudio.com with "Trust Pilot" in the subject line. This will help us gather more details about the issue and work toward a satisfactory solution.
We apologise once again for any frustration or disappointment you've experienced. Your feedback is important to us. We're eager to help resolve this matter and get you back to enjoying your Naim product to the fullest.
Best regards,
Naim
Zero customer support
Great sound, but app is extremely unreliable and customer support non-existent. I’ve tried to get support three times and have never had a response.
AVOID
1 de agosto de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Matt,
We're sorry to hear about your negative experience with our services. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
I have initiated an investigation into the missed emails. However, we have not been able to locate any records connecting your information in our system to any missed tickets.
We would appreciate the opportunity to investigate the issue and find a solution that meets your needs. Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback. We value your custom and hope to have the opportunity to resolve this issue, allowing you to enjoy your Naim product once again to its fullest.
Regards,
Naim
I needed to contact Naim Technical…
I needed to contact Naim Technical Support regarding an issue with my Naim Uniti 2. I received detailed support via email, in no time at all, with clear to follow instructions. Great service, many thanks.
19 de julho de 2023
Opinião espontânea
Resposta da Naim Audio
Hi M Finey,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our Technical Support team have fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparaleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Kind Regards,
Naim
Great Support Updating Muso Software
Had a problem updating my Naim Muso v1 from software V1.8 to v2.0. I am very pleased to say that with help from the Naim Tech Support Team , namely Duncan my problem was resolved and the update installed successfully.
28 de julho de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Mr Paul,
Thank you for your positive feedback on Techical Support Team.
It's always great to hear that our customer service has fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Kind Regards,
Naim
Naim CDS II parts - great service!
Duncan Roberts replied quickly to my query about CDS II puck rubber grips, and is now sending me a few. Excellent!
27 de julho de 2023
Opinião espontânea
Resposta da Naim Audio
Hi John,
Thank you for your positive feedback on our support team.. It's always great to hear that our team has delivered top-notch assistance, meeting your expectations in resolving the issues you may have encountered.
Your feedback plays a pivotal role in empowering our support team to continuously improve their services and expertise. Rest assured, we will continue to invest in refining our support capabilities to serve you even better in the future.
Thank you for being a part of the Naim community, and Happy listening!
Kind Regards,
Naim
Long time owner
I am lucky enough to own a pre and power amp combination from Naim and have had these for over 40 years , they were second hand when I bought them . They have had a service during this time when some internal components were replaced and the sound quality noticeably improved . I have also purchsed an NDX streamer which has allowed me to explore the full variety of music available without comitting to purchasing a physical product which has allowed me to expand my musical knowledge and enjoyment . I have found Naim to be quite customer focused during my long relationship with the brand .
21 de julho de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Richard,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Thank you once again, and happy listening.
Kind regards,
Naim
Great sound, shame about the technical support!
Great sound - when it works!
The item that I have a problem with is a Naim CD555. This is one of the most expensive CD players in the world. The CD player cost in 2011 £18,345 including it's power supply. On my player there is a little round ring that they refer to as a platter. It is about 14mm in diameter. This fits into the centre of a CD. This broke into three pieces in 2018. The player still worked with two of the pieces which stay in place due to the magnet in that area of the player. However, I decided to send this player back to Naim to be repaired. The cost of this was £585.19! In November 2020 the platter broke again. I contacted Naim Technical support and received this reply: - "To confirm what we spoke about - the CD555 you own S.N - 317767, has been authorised to be repaired free of charge, due to a faulty CD platter that has cracked, the unit was repaired in Feb '18 last, which you paid for in full. Please show this to your chosen Naim Audio Dealer as confirmation that the repair is FOC (Free Of Charge).The only thing you will need to pay will be the carriage from your dealer to us, which of course you can settle with them. If you need anything else - please ask"
There was no mention in their email of a time limit for the repair. We were in the middle of Covid and went into a lockdown just after so I decided to defer the repair. Between then and now nothing has changed. The CD player is performing fine and the sound produced is magnificent. But I thought it was time to take Naim up on their offer of a FOC repair. But guess what? They said that time had run out for this repair offer. But there wasn't any time limit mentioned!! So what has changed? In their last accounts they show a balance sheet worth £19.9 million, turnover of £39 million and a healthy pre tax profit of £4.9 million, so they aren't short of money! But they want me to pay again to replace what they describe as a "faulty platter", why? Last time it was £585.19. How much will it be this time? You can be sure that the price hasn't come down. And if the last one only lasted 21 months how long will this new one last?
A shame that the technical support isn't the same quality as the sound. What an arrogant lot! I have three Naim systems that together have cost me an absolute fortune, but I will never buy another Naim product. Be warned!
In their reply they invited me to contact them so that this could be resolved. I did, and they have completely ignored me!!!!!!!!!!!!!!!!!!!!!!!!!!!
13 de julho de 2023
Opinião espontânea
Resposta da Naim Audio
Dear Phil,
Thank you for sharing your experience and expressing your concerns. We appreciate your feedback and the opportunity to address your issues. We understand your disappointment with the technical support you received, and we apologise for any inconvenience caused.
Having reviewed your case, we found that your unit had undergone a previous repair in February 2018 which was covered by a one-year repair warranty. As a gesture of goodwill, our representative at the time extended the warranty by two and a half years. However, since it has now been over five years since the original repair, we are unable to offer further extensions to the warranty.
We can still arrange for your unit to be repaired but it would now be considered a chargeable repair. As the unit has not been serviced by us for over five years, we do offer a one-year warranty on the repair work. This warranty covers any potential issues that may arise from the replaced parts not performing to our expected standards. Please note that once this one-year warranty expires, any future repairs would be subject to charges.
Regarding the specific part to repair the unit being sent to you; the CD555 incorporates sprung brass plates, making any work on them delicate, precise, and time-consuming. Mechanism changes require the expertise of qualified 500 series engineers and if the part is not changed and calibrated correctly, it could damage the CD555 further, rendering the CD555 unusable.
We value your loyalty as a customer and hope for the opportunity to resolve this issue moving forward. If you have any further questions or concerns, please feel free to reach out to us directly at support@naimaudio.com with "TrustPilot" in the subject line. Your feedback is appreciated, and we remain committed to improving our services.
Kind regards,
Naim
Amazing service!
I had a recent support question about a Naim amp I bought over 30 years ago. It was answered quickly and professionally. Amazing service! Says so much about a company and its culture that customers, no matter whether existing or new, are looked after in the same way. Thanks!
11 de julho de 2023
Opinião espontânea
Resposta da Naim Audio
We're so glad to hear that you were happy with the support you received. We take pride in providing excellent customer service, and it's always rewarding to hear that our efforts are appreciated.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Great product support line
My call was answered quickly and the agent I spoke with was knowledgeable, helpful and courteous. Although Jordan couldn't give me the correct advice immediately regarding a non standard Naim component connection set up, within a couple of hours he'd emailed me back with a complete connection scheme for my particular system.
11 de julho de 2023
Opinião espontânea
Resposta da Naim Audio
Thank you for your positive feedback on Naim Audio. We pride ourselves in delivering top-quality audio equipment that provides an unparalleled listening experience, and we are committed to providing excellent customer service to match.
We are always working to improve our products and services, and your feedback is invaluable in helping us do this. We appreciate your taking the time to share your thoughts with us, and we will use your feedback to continue to make Naim Audio the best it can be.
Thank you again for your support. We hope you continue to enjoy your Naim products for many years to come.
Happy listening!
Excellent support team…
I have found that their support team have been extremely good, having chased solutions down and resolved problems for me. Bear in mind that Naim having been at the forefront of digital music, that their older products can look long in the teeth, with software sometimes not behaving as modern counterparts do. But the sound is fantastic, and maybe a 2nd hand purchase now and then buffers the hi end cost of new Naim. BTW they replaced a motherboard for me 3 years ago and when a different component on it failed, I suggested the industry standard is better than a 3 year lifetime, they agreed and repaired free of charge.
4 de julho de 2023
Opinião espontânea
Resposta da Naim Audio
Thank you for your kind words about our technical support team. We are dedicated to providing exceptional service and are delighted to hear that they have been proactive in resolving your issues and finding solutions.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
The worst support I have ever experienced
I had various problems with the NAC. All the support had in mind is to put the blame on my network. I was able to prove, thanks to my dealer, that it was due to the current version.
Anyway, the support didn't seem to care or the support was just not qualified enough.
The next product will certainly no longer naim
1 de maio de 2023
Opinião espontânea
Resposta da Naim Audio
Dear Norman,
Thank you for taking the time to share your experience. We regret that you were not satisfied with the service you received and the outcome of your case. Your feedback is important to us and we always aim to deliver the highest quality of service to our customers.
We have carefully reviewed your case and are confident that we provided you with all the technical guidance and assistance within our scope of expertise to help you resolve the issue with your Naim device. However, due to external factors that were beyond our control, the issue was unable to be resolved.
We communicated with you extensively across an 80-day period and tested everything possible on our end. We also offered to get your unit in for a free-of-charge investigation and repair, with recorded footage of the 272 working with UPnP to show that the issue was fixed. Unfortunately, this offer was not accepted.
We apologise for any inconvenience and frustration this may have caused you. We value your loyalty and trust in our products and we hope to have another opportunity to provide a service in the future. If you have any further questions or concerns, please do not hesitate to contact us directly at support@naimaudio.com with Trust Pilot in the subject line. Thank you again for your feedback.
Kind regards,
Naim
Professional and efficient after sales service
After a hiccup with a new, boxed unit that decided to stop working overnight (possibly due to thunderstorms but we really don't know) Naim replaced the unit without question and extremely promptly. Outstanding service from Naim and thanks to Henry O'Shea for dealing with it so professionally.
20 de junho de 2023
Opinião espontânea
Resposta da Naim Audio
Thank you for your positive feedback on Naim Audio's after sales service. It's always great to hear that our services have fulfilled our customers expectations. We pride ourselves in delivering top-quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
Your feedback is crucial in our continuous efforts to improve our products and services. Thank you, and happy listening.
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