We bought a 2nd generation Muso because our 1st generation worked so well. what a mistake. We use it mainly as a sound bar for our LG TV but it continually fails to emit any sound when turned on. We h... Ver mais
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Leia as opiniões dos outros
Naim is a wonderful British hifi company. Great products and how many companies can service an amplifier that’s 20+ years old? The Naim sound is wonderful, driven, detailed, dynamic, just so right!... Ver mais
A empresa respondeu
Bought a Nait 50 from What You See and Hear. Excellent little amp. Additionally, my 50+ year old NAC 12 and NAP 160 were serviced by Naim a few years ago and the result was well worth the investmen... Ver mais
A empresa respondeu
Purchased two Naim Muso 2 devices. Neither connect to the wifi. No instructions beyond follow the steps in the app. This is clearly a long standing issue with their equipment as the forums st... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Naim Audio designs & manufactures some of the finest high-end audio systems available in the world. Founded by Julian Vereker MBE with a passion for music, Naim now spanning five decades and counting, the company continues to thrive with a series of iconic product launches to the present day. Conceived, designed, and engineered entirely in service of the sound in the heart of the English countryside, revealing an experience of music that is as close as possible to its original live source. We believe that the exploration of sound is an adventure that rewards you with clarity and connection, which becomes more powerful the deeper you travel within it. From the excellent entry-level Mu-so wireless range, through to the ultimate listening investment in our ‘Marque’ separates - Classic, New Classic, 500, and Statement, our flagship amplification system.
Informações de contacto
Southampton Road, SP1 2LN, Salisbury, Reino Unido
- 01722 443405
- support@naimaudio.com
- www.naimaudio.com
2,8
Aceitável
131 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Efficient and timely resolution
I had two separate issues and those were handled by two different team members Duncan Roberts and Jordan Baker, the case was handled and resolved in a very professional manner and I’m very pleased with the resolution. Thank You Naim.
27 de março de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Aslam,
Thank you for providing positive feedback on Naim Audio.
We're delighted to learn that our support team not only met but exceeded your expectations. Ensuring top-quality audio and exceptional customer service is always our priority. I'll make sure to relay your positive feedback to Jordan and Duncan in our technical support team.
We continuously strive to enhance our products and services, and your feedback is invaluable in guiding our efforts.
Happy listening.
Best regards,
Naim
My experience of Naim service has been…outstanding
My experience of Naim service has been 100% positive. I had an issue with a Muso and even though the unit was outside of its warranty period, they organised a warranty repair. I should also note my phone call was picked up on the second ring by a super efficient and helpful operative named Jordan. I am just about to buy a new amplifier and it will definitely be a Naim.
21 de março de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Andrew,
Thank you for providing positive feedback on Naim Audio.
We're delighted to learn that our support team not only met but exceeded your expectations. Ensuring top-quality audio and customer service is consistently our top priority, and in situations like this we always strive to discover a positive resolution,
We continuously strive to enhance our products and services, and your feedback is invaluable in guiding our efforts.
Happy listening.
Best regards,
Naim
Brilliant company with people who care, available at the end of a phone!!
I cannot speak highly enough of the support I have received from Naim Audio. All of the technical support team are helpful, knowledgeable and patient!! They have gone to great lengths to solve an issue with WiFi connection and successfully achieved the required end result! I would not hesitate to recommend them for the quality of their products and support service.
14 de março de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Suzi,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Very disappointed i have a unitlite…
Very disappointed i have a unitlite since it first came out but cd player .never worked properly so i used my cd 5 instead until i could afford to send it for repair at my cost.i recived it back but have had other commitments and could not use it ..so o started to use it ... guess what ..still faulty. And now sounds as it there is a fault on the din out sound is very flat ..Very disappointed.i used to be a naim fan but. No more please look into other companies first .v
17 de março de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Alec,
We regret to hear about your disappointing experience with our products. At Naim Audio, we take all feedback seriously and are committed to providing exceptional audio experiences and service.
We apologize for the ongoing issues you've encountered with your UnitiLite and can confirm if there was a fault with the player when new, this would have been covered at the time by warranty for repair.
We understand your frustration, and we would like to investigate and resolve this matter further for you. Please reach out to us at support@naimaudio.com with "TrustPilot" in the subject line so we can gather more information and work towards a satisfactory solution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback. We value your custom and hope to have the opportunity to resolve this issue, allowing you to enjoy your Naim product once again to its fullest.
Regards,
Naim
Amazing sound. Average after sales service
Bought my Muso 2 just before Christmas. Amazing sound but the connection via the app was hit and miss. 4 weeks ago it stopped playing. I was confident to get this resolved quickly as a purchased from a reputable company Peter Tyson. They have explained that Naims policy is to send off for repairs which can take up to 8 weeks. Bit disappointed not to replace as I had it for such a short time. By the time I get it back Naim will have had the unit for longer than me!
15 de março de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Frank,
We're sorry to hear about your negative experience with our services and Product. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
Please reach out to us at support@naimaudio.com with Trustpilot in the subject so that we can gather more information about the case and provide you with some more background on the matter. However, I can confirm our repair turnaround is currently 2-3 weeks for the Muso range.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback.
Regards,
Naim
Unusable
I've had the Naim Mu-so Qb 0818 since November 2020 and this speaker has almost extinguished my desire to listen to music. The quality of the music that this loudspeaker produces may very possibly be the best in the world (I don't know whether it is, or it isn't) but the reality is that having to spend 40 minutes struggling with the utterly appalling user interface and impossible connectivity means that by the time you've actually managed to get sound from this thing from your phone (or computer) the process has sucked every ounce of joy out of the experience you were looking forward to. My plea to the people who make this device is please hire people who know a bit about user interfaces, ordinary mortals, and Apple Airplay to complement your team of world-beating audio engineers so that the rest of us can actually enjoy listening to the music we were vainly hoping to be able to hear.
If anyone is interested in a virtually unused Mu-So Qb 2nd generation loudspeaker please get in touch. Apparently it sounds wonderful.
8 de março de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Iain,
We're sorry to hear about your negative experience with the Mu-so range.
At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We would appreciate the opportunity to investigate the issue and find a solution that meets your needs. Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback. We value your custom and hope to have the opportunity to resolve this issue, allowing you to enjoy your Naim product once again to its fullest.
Regards
Naim
Unreliable and poor app
Unreliable, terrible app. I never know whether the player will play! It stops at some point on every use either short interruption or just stops playing altogether. And its not my wifi at fault, that is stable as possible and i can play Internet radio through my tablet reliably but not through my QuB. The app is as user UNfriendly as possible.
I bought instead of Sonos, to support British firm and regret this every time I use it.
Would I recommend or buy from Naim again? NO
28 de fevereiro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi J Smith,
We're sorry to hear about your negative experience with our app.
At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
Our software team are always working hard to make improvements to the usability of the app.
In this case it does sound like a potential technical issue that we would like to help you resolve. We would appreciate the opportunity to investigate the issue and find a solution that meets your needs.
Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback.
We value your custom and hope to have the opportunity to resolve this issue, allowing you to enjoy your Naim product once again to its fullest.
Regards,
Naim
I had a complex question about input…
I had a complex question about input equipment: the answer was in less than 24 hrs, it was detailed and very helpful. Great product backed by equally stellar consumer service.
13 de fevereiro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Jayme,
Thank you for your positive feedback on Naim Audio.
We pride ourselves in delivering top quality customer service, we're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Kind Regards,
Naim
Give Duncan Roberts a pay rise or at least a Gold Star
Bought an "old" Unitiserve on eBay to rip my CD collection as the 3 UnitiStars I had before that failed to do so without holes in the audio.
Heard that there was a firmware update (1.7c) which could only be sourced by a main dealer or Naim themselves.
I cheekily contacted Duncan Roberts who not only gave me the update package, a link to Burner software, and comprehensive instructions on how to achieve it. Fair play to him he didn't have to do this but it restored my faith in Naim (mostly😀).
So my Nova now has the US as a server as well as its own drives and fingers crossed all is well.
If R & D are reading this... Why can an 8 year old UnitiServe function perfectly for 485 rips and the Unitistar not (in my experience)?
18 de janeiro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Mr Heath,
Thank you for providing positive feedback on Naim Audio.
We're delighted to learn that our support team not only met but exceeded your expectations. Ensuring top-quality audio and exceptional customer service is always our priority. Duncan will be pleased to receive your kind words.
We continuously strive to enhance our products and services, and your feedback is invaluable in guiding our efforts.
Happy listening.
Best regards,
Naim
Thank you Duncan - again and again and again
Duncan Roberts is a God send. I am almost 70 years old and not that great technically. He is patient, explains clearly and has always had a solution to my issues, which have been a few. Nothing is too much trouble for him. Naim, you've got a gem working for you!
24 de janeiro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Les,
Thank you for providing positive feedback on Naim Audio.
We're delighted to learn that our support team not only met but exceeded your expectations. Ensuring top-quality audio and exceptional customer service is always our priority. Duncan will be pleased to receive your kind words.
We continuously strive to enhance our products and services, and your feedback is invaluable in guiding our efforts.
Happy listening.
Best regards,
Naim
This treasured British institution that is Naim Audio
This British institution, Naim Audio, is one of our most valuable and brilliant audio companies in the Uk. Their products are expensive but I think they are worth every hard earned penny that I have invested. The quality of the fit and finish of each unit is exceptional but the electronics within those boxes is truly innovative and the sound, the ‘Naim Sound’, is lively, crisp in all frequencies. They require high quality monitors to truly manifest the musicality of the pace, rhythm and timing that Naim is so famous for. I started with the Muso QB2 and then bought a Muso , then a Uniti Nova, then the classic series. My systems are all a delight to use and listen to, and I never get listening fatigue with any of them. My friends are all genuinely impressed and interested in the quality of the musical presentation from the Musos to the classic series. An absolute joy. Would not want to nor could I live without them now. Essential part of my day to day life.
15 de janeiro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Argentiere,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Naim Audio
The responses were very prompt and always helpful. The service was exemplary.
10 de janeiro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi David,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Absolutely Horrible Customer Service
Absolutely Horrible Customer Service. My Uniti Core started resetting about 6 weeks ago. Contacted my dealer / retailer Moon Audio on 12/11. Process according to Website is to bring Unit to dealer for diagnosis and they will forward to Naim. Moon Aidio sent me Naim and said that was wrong. Worked with Naim UK for 5 days of troubleshooting only to determine what i already knew, my Unit needs to be repaired.
Naim tech support referred me back to Moon Audio who once again refused to take my equipment and instead provided me with three new forms of contact for Naim USA.
A website URL that brings you to a rabbit hole that only allows you to open an account. You cannot open a repair ticket.
A phone number that only allows you to leave a message. I started leaving messages on 12/18 and have yet to get a response from anyone.
An email address that only kicks back an automated email. Within that email is the same website URL mentioned above that brings you to the Rabbit Hole.
Now it has come to my attention that Naim has closed down their entire Global Operations from 12/22 to 1/2 for the Holidays.
Moon Audio just keeps sending me the above information no matter how many times i tell them that none of it helps. They did however reply to my email today just as they left for long weekend to tell me that both them and Naim are unreachable until next week. They did include the same 800 number that is not being monitored in the email as a contact number even though i have told them multiple times that i have been calling it since 12/18.
Hopefully you have read this before you bought anything from Moon Audio, Cary N.C. or Naim
1/5 Naim stopped responding to me from 12/17 up until 1/3 when they saw this Trust Pilot review. It is now apparent that they knew they had created thier own problem with an App update that would require an additional firmware update to restore the functionality of my equipment. They were only in touch with me until the 17th and chose to make me and the rest of thier customers wait until after the holidays to fix the problem thier software developers caused. Instead of releasing some sort informal announcement that they screwed up and were working on a fix. THEY WERE NOT IN TOUCH WITH ME THE WHOLE TIME LIKE THEY STATED THATS WHAT INFURIATED ME. THEY IGNORED MY CALLS AND EMAILS FOR OVER TWO WEEKS.
25 de dezembro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi William,
We apologise for the inconvenience you've experienced. We have thoroughly investigated the case and can confirm that Duncan from our technical support team here at Naim UK has been in contact with you since Tue, 12 Dec 2023.
After reviewing the interactions between you and our team, it appears that we have made progress in resolving the issue with your Uniti Core and are currently awaiting final confirmation from you to ensure a positive resolution.
I understand your frustration with the level of contact from our American division and the difficulties you faced with the Focal Naim network in America.
We take this feedback seriously, and I assure you that we are committed to improving our customer service turnaround time in America. If you have any further questions or concerns, please feel free to reach out directly to us here at Naim UK via support@naimaudio.com.
Regards,
Naim
Swift technical phone support on difficult connection issue
Had an issue to connect my Mu-so Qb 2nd gen to a new (pro) Wifi setup. Nothing seemed to work. Could get on the phone quickly with a knowledgeable and friendly Naim tech specialist (exceptional to be able to communicate by phone for more tricky set-up problems rather than a chat bot or by mail that is usually not or answered late - Kudo's!). Technical support/trouble shooting was excellent including support for network scan analysis. We finally managed to solve the issue (related to some uncommon settings in the 2,4GHz band set-up that caused a non-compatibility with Naim although my other audio equipment had no issue - perhaps something for a futute software update!)
11 de dezembro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi there,
Thank you for your positive feedback on Naim Audio.
We pride ourselves in delivering top quality customer service, we're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Kind Regards,
Naim
In less than 24 hours problem solved
In less than 24 hours since I contacted NaimAudio for an issue with the product, I received detailed information on how to solve it.
Problem was immediately sorted.
Thank you Naim Audio, not only for the quality of your products but also for the after sales support.
Thank you Jonathan
Lampros
11 de dezembro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Jonathan,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
I love the build materials and sound…
I love the build materials and sound quality of my Mu-So 2 and Mu-So Qb 2.
I waited years before I finally could justify the expense to myself, I'm very happy I chose Naim.
8 de dezembro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Had an issue with a power supply
Had an issue with a power supply. Quick conversation with Naim customer service and product returned by dealer to Naim. Quick repair and great communications. No drama, just great customer service for a warranty repair at no cost. Thank you.
15 de setembro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Stewart,
Thank you for your positive feedback on Naim Audio.
We pride ourselves in delivering top quality customer service, we're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Kind Regards,
Naim
Fantastic products in both sound and…
Fantastic products in both sound and build along with looks. Great after sales service to handle questions.
17 de outubro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Mark,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Spot on service
My questions were answered promptly, politely and professionally. This meets my expectation of a company with high quality products
4 de outubro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Outstanding sound quality...and build…
Outstanding sound quality...and build quality...and upgradeability....and restrained styling....and all their retailers are fabulous.
21 de outubro de 2023
Opinião espontânea
Resposta da Naim Audio
Hi Alex,
Thank you for your positive feedback on Naim Audio. It's always great to hear that we have fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Kind Regards,
Naim
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