We purchased online 2 narrow side tables, a large coffee table and a small console table from the Edinburgh Range. We wanted the furniture delivered earlier than stated as we were moving into our new... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Our experience with Neptune Canterbury has been fantastic from the start. From the moment we stepped into the showroom and met our designer, Amelia, through to seeing the completed computer des... Ver mais
A empresa respondeu
We visited the Canterbury Neptune Christmas Fair on Sunday and what a delight it was. Amanda was there to welcome everyone and point out the list of companies that had been invited to show and sell t... Ver mais
A empresa respondeu
Fantastic customer service from the team in Canterbury when I had a problem with a two year old tap. Went into the store on a Tuesday and a new replacement tap was delivered first thing on Saturday. R... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- também em
- Acessórios para móveis
- Designer de interiores
- Loja de mobília para sala de estar
- Loja de móveis de jardim
- Loja de utensílios de cozinha
Sobre Neptune - Canterbury
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contacto
Wincheap Road, CT1 3TY, Canterbury, Kent, Reino Unido
- 01227 209 300
4,8
Excelente
112 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Staff and service was excellent
Staff and service was excellent, very polite, helpful and friendly.
Ordered a mirror on Thursday and was delivered to our home on Monday.
This was our first experience with Neptune at Canterbury certainly won’t be our last.
3 de agosto de 2023
Resposta da Neptune - Canterbury
Thank you so much for your review. We are so pleased the mirror arrived quickly, and you enjoyed your first experience with us here in Canterbury. We look forward to seeing you back in The Oast very soon, Kind regards Amanda
Neptune
Neptune - pretty things and a lot of good quality things too! I would not look any further for a high quality furniture at more or less reasonable price, which is also very well designed. But boy, oh boy, a few of your staff I had the pleasure of meeting have a snobbish attitude.
Do your business a favor and train your staff to be nice. This won't cost much but will make such a difference!! After all, you don't want to be constantly putting your items on sale.
Best of luck!
6 de agosto de 2023
Opinião espontânea
Resposta da Neptune - Canterbury
Good afternoon Anna,
thank you for taking the time to provide a review of your visit to the showroom.
We are so pleased you like the quality of the products here at Neptune, and thank you for being so complimentary about our designs.
I'm so sorry to hear you had a frustrating experience with a few members of our team, thank you for bringing this to our attention.
We apologise for falling short in this area.
This will be investigated further, and we will take steps to improve the quality of our service.
We strive to do better.
Thank you, we hope to see you in the showroom again soon.
Kind regards
Gemma
Assistant Store Leader
Neptune Canterbury
Favourite shop.
Neptune has been a favourite shop for years. The quality of the goods and the service have b een second to none.
21 de julho de 2023
Resposta da Neptune - Canterbury
Good afternoon Carol, we are happy to hear you are so pleased following your lovely Shaftesbury light purchase.
We hope they look fantastic in the space and look forward to seeing you again soon here at the showroom.
Kind regards
Gemma
Assistant Store Leader
Very helpful member of staff called…
Very helpful member of staff called Karen, advised me about product
15 de julho de 2023
Resposta da Neptune - Canterbury
Hi Mrs Jeffery, Thank you so much for your lovely review. Karen will be so delighted to hear you were happy with her advice, I will make sure she is made aware. Look forward to seeing you back in The Oast very soon, Best wishes, Amanda
Excellent in the Detail
Even though I have had a problem or two Neptune have been incredibly detailed and thorough in their dealing with the problem.
11 de março de 2023
Resposta da Neptune - Canterbury
Hi Amanda, thank you so much for your lovely feedback, so glad we managed to get it all sorted for you. Look forward to seeing you back in The Oast again soon, Best wishes Amanda
Lovely staff
I’ve been to at least 6 different Neptune’s across the uk and the staff are friendly but Canterbury store is by far the best with lovely and very helpful staff 😍
5 de maio de 2023
Resposta da Neptune - Canterbury
Hi Melony, thank you for your lovely feedback, always great to see you both when visit our store. Look forward to seeing you both again soon, Best wishes Amanda
Excellent in every way
Excellent Customer Service by the Canterbury team. Prompt and efficient delivery by a friendly team of experts. Loving our new Suffolk table and sideboard.
27 de abril de 2023
Opinião espontânea
Resposta da Neptune - Canterbury
Hi Martin, thank you so much for the lovely feedback, we are so pleased to hear you have had a lovely experience from the store and delivery team. We do hope the dining table brings you lots of happy memories sharing many dinners around it, and the sideboard can display your beautiful ornaments and family photos, we look forward to seeing you back in The Oast very soon, best wishes Amanda
Love this store
Staff very helpful with finding right products and ordering if not in stock.
7 de março de 2023
Resposta da Neptune - Canterbury
HI Jane, thank you so much for a lovely review. I do hope the project is taking shape, and the paint has given the room a whole new lease of life. We look forward to seeing you back in The Oast very soon, Best wishes Amanda
Kitchen installation. From initial showroom contact with…
From initial showroom contact with Neptune, to the Installation stage, every person involved has been professional, caring and creative, from Designer, Project Manager to Installers.
I was expertly guided through the design process, my questions and queries were patiently and professionally answered and my own views sought on design of my kitchen.
The professionals from Neptune interacted so professionally with the team I had employed for electrical, plumbing, and decorative work, ensuring a smooth and trouble free installation to meet Neptune's high standards.
I am so pleased I chose Neptune.
13 de fevereiro de 2023
Resposta da Neptune - Canterbury
HI Nina, Thank you so much for your wonderful review. We are so pleased to hear how happy you are with the level of service you received from the the journey within our design service. We do hope you will enjoy your lovely new kitchen for years to come. Best wishes Amanda
Cooking demo at Canterbury
I attended Becky’s cooking demonstration at the Canterbury store. I had such a pleasant evening. It was the first time I’d visited the store but my sister had told me on numerous occasions how much she loved Neptune and all of its furniture and accessories.
I was made to feel very welcome on arrival and the demo was fun and informative. The food was delicious! I came away with recipes which I am definitely doing again and an amazing goodie bag! I felt very spoilt.
I am planning on updating my living room this year so I will definitely be back (I need to know what colour paint you used on your walls as that is exactly what I want 🤣).
Thank you Neptune Canterbury. I think you may be my new favourite store! ♥️
26 de janeiro de 2023
Opinião espontânea
Resposta da Neptune - Canterbury
Hi Nicky, thank you so much for your wonderful review. It certainly was a brilliant evening, none of us left with an empty tummy. We love hosting these events, and love hearing how much people love them too. We will be hosting another one of Becky's evenings in the summer. If you would like to hear about our events; either follow us on Instagram at Canterbury or head over to our store website where we list up any coming events or workshops.
Regarding the paint colour, if you would like to email the store canterbury@neptune.com or call 01227209300 and speak with one of the team they will be more than happy to help.
We look forward to seeing you back in The Oast very soon.
Best wishes Amanda
Always a pleasure
Recent visit to Canterbury was as lovely as ever. Fabulously friendly staff, great room displays showing lots of tempting things to buy and decorating ideas. A quality act.
14 de janeiro de 2023
Resposta da Neptune - Canterbury
HI Sheila, thank you for your lovely review. We are so glad to hear how you get so much inspiration from our beautiful store, and feel so welcome. We do hope your new milo stool is sitting proud in its new home. Look forward to seeing you back in The Oast again very soon, Best wishes Amanda
Outstanding Service
I cannot praise Canterbury Neptune highly enough! Rachel went above and beyond helping my husband and me choose two Hanley lamps and then the shades, Oliver in flint. She was extremely patient and very knowledgable about the product. We wish all shopping experiences were like Neptune in Canterbury.
16 de dezembro de 2022
Resposta da Neptune - Canterbury
Hi Amanda, it was so wonderful to read your review, thank you for taking your time to write this, and hear how you felt Rachel had gone above and beyond, we take pride in our service, I know Rachael will be very happy to read this. We look forward to seeing you back in The Oast very soon, Best wishes Amanda
The staff could be happier and more…
The staff could be happier and more friendly in the Canterbury store
Very expensive!!!!!
10 de dezembro de 2022
Resposta da Neptune - Canterbury
Hi Melanie, thank you for your review. We take pride in offering a welcoming experience, I am sorry to hear this wasn't what you experienced on the day you visited us. I do hope we will see you again back at The Oast very soon for a complementary cup of coffee , Best wishes Amanda
Always a friendly welcome at Neptune…
Always a friendly welcome at Neptune Canterbury. The staff are so helpful nothing is a problem for them
10 de dezembro de 2022
Resposta da Neptune - Canterbury
Hi Tracy, thank you very much for your lovely review. Hope the tree looks lovely, and the decorations finished it off. Have a wonderful Christmas, Best wishes Amanda
Christmas candle making evening
A really fun and relaxed evening making candles at Neptune. Maeve was fabulous!
14 de dezembro de 2022
Opinião espontânea
Resposta da Neptune - Canterbury
Hi Laura, Thank you so much for your lovely review. We are so glad to hear you had a wonderful evening, yes we certainly think Maeve is fabulous too. We look forward to seeing you back in The Oast very soon, Best wishes Amanda
Beautiful prints
22 de novembro de 2022
Resposta da Neptune - Canterbury
Hi Angela, thank you for your review, we are so pleased you are happy with your prints, I do hope they finish off the room they are intended for. We look forward to seeing you back in The Oast very soon, Regards Amanda
Moodboard Masterclass Canterbury
I attended the Moodboard Masterclass in Canterbury. I cannot praise the designers enough, they inspired us all and made it so simple to create our moodboards and I was extremely inspired with my design. We had access to so many beautiful samples and expert advice. Everyone was so friendly and spoilt with drinks and mince pies. Thankyou to the Canterbury team, highly recommend. Karen
15 de novembro de 2022
Opinião espontânea
Resposta da Neptune - Canterbury
HI Karen, Thank you so much for your lovely feedback, I know the designers will be happy to hear how inspired you were from the evening. We look forward to seeing back in The Oast very soon, Best wishes Amanda
Sample board evening
Sample board evening.
As always it was a lovely, relaxed, informative & very helpful evening of putting together my own sample board for a room I am looking to redecorate.
Whenever I visit all the staff are always welcoming, friendly & very helpful.
I cannot recommend Neptune Canterbury highly enough.
15 de novembro de 2022
Opinião espontânea
Resposta da Neptune - Canterbury
Hi Amanda, firstly thank you for coming to our workshop, we love hosting them, and getting feedback like this always makes it all worth while. Look forward to seeing you very soon at The Oast, regards Amanda
We ordered two large rugs
We ordered two large rugs. Came quickly and the delivery guys brought them right onto the house for us. Very helpful.
6 de outubro de 2022
Resposta da Neptune - Canterbury
Hi Lindsey, thank you for your review, I am so glad to hear that everything went smoothly, and the delivery team were very helpful. Hope the new rugs have created the finishing touches to your rooms. Look forward to seeing you back in The Oast very soon, Kind regards, Amanda
Great service and everyone very helpful.
11 de outubro de 2022
Resposta da Neptune - Canterbury
Hi Fiona, thank you for your review, and lovely to hear you found the whole experience within our store very helpful. It has been lovely hearing from our Home Designer Sarah about all the wonderful stages within your Home Design project. Look forward to seeing you back at The Oast very soon, regards Amanda
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.