Neptune - Chester Opiniões 

162
•
TrustScore: 4.5 em 5

4,7

Chester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Lee and Tom delivered and assembled the large Chichester triple wardrobe. They both were very professional and deserve a special mention. Peter was very helpful from the Customer Service Dept to... Ver mais

Classificada 5 em 5 estrelas

Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Ver mais

Classificada 5 em 5 estrelas

We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Ver mais


Informações sobre a empresa

  1. Loja de móveis
  2. também em
  3. Acessórios para móveis
  4. Designer de interiores
  5. Loja de mobília para sala de estar
  6. Loja de móveis de jardim
  7. Loja de utensílios de cozinha

Sobre Neptune - Chester

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contacto

  • Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Reino Unido

  • 01244 478 777

4,7

Excelente

TrustScore: 4.5 em 5

162 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,7

Todas as opiniões

(162)

2169 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Quick, efficient and courteous

Kept updated about delivery time after being given 3 hour delivery slot. Delivery crew were helpful and courteous. Unwrapped everything and put it together and put it where I wanted.

22 de julho de 2024
Classificada 5 em 5 estrelas

I chose Neptune again

I had a Neptune kitchen in my previous house and loved it, particularly the bi-fold cupboard which concealed all the clutter and the pan and spice drawers. I very much wanted a Neptune kitchen in my new house and have chosen Henley in oak. Again, the workmanship is beautiful.

10 de julho de 2024
Classificada 5 em 5 estrelas

5* for Neptune on quality and the…

5* for Neptune on quality and the design service would definitely recommend them

10 de julho de 2024
logótipo da Neptune - Chester

Resposta da Neptune - Chester

I am so glad you enjoyed the Home Design Service with India, thank you for the 5 star review and we hope to see you again soon. Joe

Classificada 5 em 5 estrelas

Wonderful furniture

Wonderful furniture, well made, solid and stylish. Delivery team were excellent- on time, helpful and knowledgeable.

10 de julho de 2024
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely review, we hope to see you in store again soon and hope you enjoy your furniture. Joe

Classificada 3 em 5 estrelas

I did not receive this as stated…

I did not receive this as stated timewise so had to contact Neptune as it is for a 60th birthday present. Also the invoice was for £30.49 and I was debited £32.95. Not really impressed with the packaging either. Looked shoddy.

10 de julho de 2024
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Good Morning,
I am sorry to hear of your experience, I have see we had a technical issue with the giftcards, which is why it was delayed and the invoice was incorrect.
I am sorry for any trouble this has caused.
Kind Reagrds,
Jamie

Classificada 3 em 5 estrelas

I absolutely love Neptune products but…

I absolutely love Neptune products but the store itself is looking a little tired !
The cobwebs in the ladies room are also quite unbelievable
The staff are always pleasant and obliging

1 de julho de 2024
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Hello Fiona, thank you for you're feedback and it is something we will rectify, I am glad you enjoyed your purchase and hope to see you again soon. Joe

Classificada 5 em 5 estrelas

Excellent service

Chester Neptune took my order over the phone for a lovely rug. Kept informed about delivery, infact it was delivered sooner than originally planned, excellent service. Thank you.

26 de junho de 2024
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your review, I hope you enjoy your new rug and hope to see you again soon. Joe

Classificada 5 em 5 estrelas

Love a visit to Neptune Chester

Love a visit to Neptune Chester. Amazing products, stunning showroom, helpful and knowledgeable staff. Thank you

24 de junho de 2024
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Hello Andrea, thank you for your lovely review and hope to see you again soon. Many thanks Joe

Classificada 5 em 5 estrelas

I love this shop

I love this shop, they’re always so helpful. So full of ideas for my home & presents for Christmas. It’s a treat shopping there.🐝💐

11 de dezembro de 2023
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you for your lovely review. We hope you have a lovely Christmas and see you again soon. Joe

Classificada 5 em 5 estrelas
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Hello Carl, thank you for taking the time to leave your review. We are so grateful for your feedback and we're so happy to hear you have had such a positive experience with us. Warmest regards, Amy F

Classificada 5 em 5 estrelas

Exceptional service.

From when I placed my order , my item arrived 3 days later . Very well packed and the basket I ordered was second to none . Great service Neptune.

10 de novembro de 2023
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much, I hope you enjoy your Neptune purchases. Joe

Classificada 5 em 5 estrelas

Office Furniture Installation

It goes without saying that the quality of the Neptune units for our office is excellent. However build quality isn’t always matched by the level of installation or on-site service. Rob our fitter took great care to make sure everything went smoothly and the assembled unit was exactly how we wanted it. Great service

9 de outubro de 2023
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you Ian for the lovely review, we hope you enjoy your new office furniture and hope to see you again soon. Joe

Classificada 5 em 5 estrelas

All the staff are lovely and so…

All the staff are lovely and so helpful. The store was well stocked and everything in it was laid out beautifully. It's always a pleasure to visit.

27 de setembro de 2023
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely review and hope to see you in store again soon. Joe

Classificada 5 em 5 estrelas

Excellent service and delivery

Excellent service and delivery. Drivers very helpful unpacked and took away packaging. Delighted with my purchase.

17 de setembro de 2023
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you for your lovely review I hope you enjoy your new purchases. Joe

Classificada 5 em 5 estrelas

Fabulous service and furniture

10 de setembro de 2023
logótipo da Neptune - Chester

Resposta da Neptune - Chester

Dear Neil, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria

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