Had dealings with Georgia at Northgate about 2 years ago and her customer service/care was amazing. Had to take my van in recently and was very glad to see Georgia back and glad to see her custome... Ver mais
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Localização
Alterar localizaçãoUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
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Leia as opiniões dos outros
Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... Ver mais
A empresa respondeu
Every time I visit Northgat Dartford for the annual service or MOT of the Van and also when I contact Dartford branch about existing issues with the Van, I am treated with courtesy and skill espec... Ver mais
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We've been a NVH customer for a few years, we called them to discuss the provision of electric vans... The area manager put together a proposal that exactly meets our requirements NVH flexible rent... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contacto
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, Reino Unido
- 01322 941400
4,9
Excelente
186 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A good experience
Dal came to hand over the car. It was a smooth and quick process. The car was in a good condition and cleaned from inside. Outside it was not perfectly clean but overall.a good experience.
29 de maio de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Hi Nishant,
Thank you so much for your feedback! We're glad to hear that Dal was able to hand over the car smoothly and quickly. We’re also pleased to know that you found the vehicle in good condition and clean on the inside. We appreciate your note about the exterior cleanliness, and we’ll make sure to feed this back to the supplying branch
Thanks again for sharing your experience — we hope you enjoy the drive!
Best regards,
Carleane
Great northgate center
Great northgate center.
Natalie and Taylor both carried out repairs on my vehicle when I had a problem with the engine.
After a busy bank Holiday weekend, the team managed to get my van sorted in good time and friendly service.
Would recommend this hire place if you need a vehicle.
6 de maio de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you so much for your kind words!
We’re really pleased to hear that Natalie and Taylor were able to get your vehicle sorted quickly and provide friendly service, especially after a busy bank holiday weekend.
Your recommendation means a lot to us, and we’re glad we could support you when you needed it.
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth
Cannot praise the Dartford branch…
Cannot praise the Dartford branch enough. All the team there, Darren, Karen and Natalie are an absolute pleasure to deal with. Always friendly, helpful and efficient. Would not go anywhere else now due to the excellent service they always give and would recommend 100%
4 de abril de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you so much for your amazing feedback!
We're absolutely delighted to hear that you've had such a positive experience with the team at our Dartford branch.
Darren, Karen, and Natalie will be thrilled to know their friendly, helpful, and efficient service has made such a difference.
Your recommendation means a great deal to us, and we truly value your continued support.
We look forward to continuing to provide you with the same excellent service every time!
Take Care,
Beth
MickMaidstone Gravesham Council
My company Gravesham Borough Council hires our vans from Dartford branch of Northgate. We have always had great customer support in particularly with Natalie who has sorted any problems out as soon as possible, Recently my 68 plate van was exchanged to a nearly new 24 plate, It is just perfect for my use.
Thanks again Northgate.
24 de março de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you for your wonderful feedback!
We’re delighted to hear that you’ve consistently received great customer support from our Dartford branch, especially from Natalie.
It’s fantastic to know that your new van is perfect for your needs.
We truly appreciate your support and look forward to continuing to assist you in the future!
Take Care,
Beth
Fran and Chloe 5* SERVICE
Fran and Chloe went above and beyond in terms of customer service and any issues which came up was immediately rectified. A real credit to the company making sure I had a smooth process with everything.
Will be looking out for them every time I come to the branch now. Thank you for all the hard work you guys do!
14 de março de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you for your fantastic feedback!
We're thrilled to hear that Fran and Chloe provided such excellent service and made your experience smooth and hassle-free.
They truly are a credit to the team! We’ll be sure to pass on your kind words, and we look forward to welcoming you back to the branch in the future.
Thank you for choosing Northgate.
Take Care,
Beth
The young lady that delta with us was…
The young lady that delta with us was grate, she was polite and very helpful and got us sorted out and back on the road fast witch I was vwry happy with
17 de fevereiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you for your wonderful feedback, Michael!
We're so pleased to hear that the young lady who assisted you was polite, helpful, and got you back on the road quickly.
We'll be sure to share your kind words with her—it will mean a lot!
Thank you for choosing Northgate.
Take Care,
Beth
The friendly staff customer service and…
The friendly staff customer service and how first they was at helping me out with coolant for the engine!
A big thank you to Mia, for helping me back onto the road.
Regards David
22 de janeiro de 2025
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you for sharing your experience, David!
We're so glad to hear our friendly team was able to assist you quickly with the coolant for your engine.
Its wonderful too see you have recognised Mia for helping you get back on the road—she’ll be thrilled to know she made a difference.
Thank you for choosing Northgate.
Take Care,
Beth
Came in today with no advance warning
Came in today with no advance warning
I was seen very quickly and my van is in a bad way. All staff were so friendly and and so helpful! Thanks so much guys! I’m now on the way home in a loan vehicle which they sorted so quickly! And I’ve had 4 cups of coffee made for me while I waited!
P.s amazing Xmas decorations
11 de dezembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you for sharing your experience with us Chris!
We're so pleased to hear that our team was able to assist you quickly and efficiently, even without prior notice.
It's great to know you felt welcomed, supported, and well taken care of—4 cups of coffee and festive decorations definitely make for a fab visit!
We’re committed to ensuring that even when challenges arise, we can provide a seamless and friendly experience.
Thank you for your kind words, and we’ll be sure to pass on your appreciation to the team.
Wishing you a wonderful festive season! 🎄✨
Take Care,
Beth Kell
Quick and efficient
Quick and efficient. Friendly and polite staff at handover (MIA)
10 de dezembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Hello Rhys, thank you so much for your 5 star review!
Its pleasing to hear that our Dartford depot have provided you with excellent service.
Its always lovely to hear when our friendly staff have delivered a 5 star service to our customers.
Once again, thank you for your positive feedback.
Thank you for choosing Northgate.
Take care,
Beth Kell
Mot and service
Over all great service kept me informed of the progress, Mia the technician was superb
Credit to northgate
10 de dezembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thanks for your review Mark.
I'm delighted to hear that you had such a positive experience at the Dartford branch.
It sounds like the team especially Mia provided exceptional service and this is what we like to hear!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Phenomenal service
Visited the dartford branch on short notice Chloe was incredibly helpful over the phone and I was greeted by Matt upon entry, Chloe was also there, both were incredibly kind and helpful to solve my problem in a timely manner. Dal also handled the manual side of it and was excellent! Would come here to get all future checks completed!
5 de dezembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you for sharing your wonderful experience, Kristopher!
We're so pleased to hear that Chloe, Matt, and Dal provided such excellent service during your visit to the Dartford branch.
It’s great to know they were kind, helpful, and efficient in resolving your issue.
We truly appreciate your comments and look forward to welcoming you back for future maintenance checks!
Your feedback will certainly be shared with the team—they’ll be thrilled to hear it.
Thank you for choosing Northgate and i hope you have a merry Christmas 🎅
Take Care,
Beth Kell
Great service had no problems with…
Great service had no problems with communication , work was carried out as requested at the Dartford branch would definitely recommend.
28 de novembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you for your feedback, Jimmy!
We're delighted to hear you had a great experience at our Dartford branch and the communication was smooth throughout.
It's wonderful to know the branch have provided the 5* service we aim to offer.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Natalie front of office very organised…
Natalie front of office very organised friendly and informative. Nothing is a problem. Great service.
28 de novembro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you for your wonderful feedback, Russell!
We're so pleased to hear that Natalie provided such a friendly, organised, and informative service.
It’s great to know she made everything hassle-free for you.
We’ll be sure to share your kind words with the team as i am sure Natalie and the team will be over the moon to see your kind comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Karen is really welcoming and helpful!!
30 de outubro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Jon, that's wonderful to hear!
I'm glad you had a positive experience with Karen and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth Kell
Great service at Dartford from Mia the…
Great service at Dartford from Mia the technician and Karen workshop staff- way better than Snodland!
25 de outubro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Lee, it's fantastic to hear that you've had such positive experience with Mia and Karen at Northgate! Its wonderful to hear that their friendly and professional service has made your visit a pleasant experience. We look forward to working with you long into the future.
Thank you for choosing Northgate.
Take care,
Emma
Alfie and Alex was quick and efficient…
Alfie and Alex was quick and efficient everyone was very helpful and kind great work from all the staff
23 de outubro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you so much for your lovely review, Endrin. We’re thrilled to hear that Alfie and Alex provided quick and efficient service, and that the whole team was helpful and kind. It’s fantastic to know you had such a positive experience with us!
We truly appreciate your feedback and look forward to welcoming you back again soon.
Take care,
Laura
Excellent communication
Our company uses Northgate quite extensively, especially as of late. Communication from Northgate Dartford from Karen and Natalie in the workshop has been top notch. Expected delivery dates on parts, expected times for the vehicles to be seen to. These very necessary specifics have made my job so much easier, absolute stars.
21 de outubro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
It is so pleasing to hear that you have found the service provided by Northgate Dartford to be 5*. We understand the importance of ensuring our customers are updated and communication is clear, so it is great to know the team are doing just that.
Take care,
Laura
One the best customer service considering expertise and very kind customer behaviour
Every time I visit Northgat Dartford for the annual service or MOT of the Van and also when I contact Dartford branch about existing issues with the Van, I am treated with courtesy and skill especially from Natalie (workshop controller and Taylor (technician)
I fill confidence the team will get job done quickly without any issues and they keep me well informed.
I am grateful for all your staff as they are extremely helpful and customer focused.
Reza
17 de outubro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
This is such a lovely review, thank you Reza. It is so heart warming to hear that our team at Dartford are consistent with delivering top notch service. We look forward to working with you long into the future.
Take care,
Laura Griffiths
This is for Dartford Service Karen…
This is for Dartford Service Karen Lesurf, always helpful, gets our vehicles in and back on the road in no time with minimal downtime.
Nothing it too much trouble
Thank you Dartford Depot
4 de outubro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Hi Andrew, thank you so much for your 5 star review!
We are so pleased to hear that Karen was able to provide fantastic customer service, which is what we take pride in the most here at Northgate.
I am certain Karen and the team will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Georgia Lesurf
This review is specifically regarding Georgia Lesurf at the Dartford depot. Wow, what can I say! Georgia is a breath of fresh air. We had an unusual situation arise with 2 vehicle breakdowns in one week, 1 was then repaired, just as another vehicle broke down at 4pm on a Friday afternoon. Georgia went out of her way, even after hours to ensure we came up with a logistics plan to keep our driver on the road over the weekend. So helpful and friendly! Thank you Georgia.
4 de outubro de 2024
Opinião espontânea
Resposta da Northgate Vehicle Hire - Dartford
Thank you for your lovely feedback! We strive to provide a seamless experience for our valued customers and I am delighted to hear that Georgia did exactly that!
It's always nice to hear about experiences like yours where dedicated individuals go the extra mile to assist customers. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here to provide excellent service and support for all your vehicle needs.
Thank you for choosing Northgate.
Take care, Emma,
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