In September 2026, after a non-fault accident, United Legal Assistance passed me to Novo Incident Management, who supplied a Mercedes that was not like for like compared to my Range Rover autobiograph... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Terrible service so far. Want so much information just to arrange a hire car. Did not advise if calls are being recorded and kept talking over me when trying to get an answer to a simple question.... Ver mais
As always: helpful, courteous, non pressured renewal service. Nowhere near the cheapest, but easily the best for customer service and included details. Maybe an odd point, but I like that the price se... Ver mais
A empresa respondeu
Sadly this company has gone down hill since I first started insuring my vehicle with them. Then I first went with them I dealt with a gentleman called Dominic who was brilliant, he was knowledgeable a... Ver mais
1,6
Muito mau
45 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A cut above
As always: helpful, courteous, non pressured renewal service. Nowhere near the cheapest, but easily the best for customer service and included details. Maybe an odd point, but I like that the price seems to be the price - no new customer discounts, and the feeling that no-one is getting a better deal than anyone else - a real bugbear of mine about other companies. Fortunately not had to claim though...
12 de maio de 2021
Resposta da Novo
Hi Graham,
Thank you for your honest feedback, its really nice to hear. In the event you do have to claim, rest assured we have got you covered!
Thanks,
Aimee
Excellent customer service
Excellent customer service. Very understanding and always helpful when needed
12 de maio de 2021
Resposta da Novo
Hi Nicky,
Thank you for taking the time to leave us a review! We really appreciate it, and glad to hear you had a great experience with us.
Thanks,
Aimee
It's great dealing with real people who…
It's great dealing with real people who actually understand everything rather than just computers.
12 de maio de 2021
Resposta da Novo
Hi Chris,
Thank you for your feedback! Its nice to hear that our knowledge doesn't go unnoticed!
Thanks,
Aimee
Great Service
I've been using Novo for a few years now to insure both my Tesla Model S and Model 3. Not the cheapest out there but the customer service is spot on and worth the premium.
No spending ages going through an automated phone system, you just get to speak to a human straight away who just gets what's needed done.
Had to claim for a windshield replacement after a stone cracked it and again was a painless experience.
Only critique I could have is being more competitive on pricing but realistically you can't expect a race to the bottom when you actually get custom service.
12 de maio de 2021
Resposta da Novo
Hi James,
Thank you for taking the time to provide us with feedback on our services and product. We really appreciate it!
Thanks,
Aimee
Good all round
12 de maio de 2021
Resposta da Novo
Hi James,
Glad to hear you had a good experience with us. Thank you for your feedback
Thanks,
Aimee
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
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