Nzcouriers Opiniões 

Absolutely terrible. Had NZC deliver my parcel to a collection point approx 10:44am 06/01/25
Received notification at 13:33pm that collection point had refused parcel. I asked for parcel to be delivered to my home instead less than 1km away. Told parcel already at Penrose depot. No contact when it was rejected only hours later. No email, tracking info not up to date. Organised redelivery for next day to my home address. Asked if driver can call or txt me so I can meet courier downstairs as I have no intercom and need to know exact ETA. Told not NZC policy but they will try. Next day waited all day only to received notice delivery attempted again but unable as no one home. I was working from home and had no missed calls or txts. Staff advised driver called but now parcel back in Penrose depot. I live in city and do not drive. Penrose depot so far out of my way and I can only pickup on Saturday due to work. Staff advised redelivery can be attempted but unless driver was to txt or call there was no point; I can’t sit outside waiting all day. I asked how long my parcel would be held for as it had since been 6 days. I was advised 5 days which had already been exceeded so parcel would be returned to sender. I asked why I had not been offered the option of a collection point to pick up near my home? I also asked why the call centre staff had not called me to advise ETA or driver arrived, given they knew I had no intercom. I was then told they could attempt to redelivery instead of return to sender but if it failed again that would be it. Not much point when they refuse to communicate an ETA. Absolutely terrible service, snarky petty staff and seemingly deliberate withholding of helpful information and denial of standard services…parcel on way back to NSW and vendor has refunded me but I’m without my product I ordered because NZC are incompetent and actively inept to the point of deliberately pissing off their customers.

Ten days and still waiting. Overnight delivery. I would have thought 3 or 4 days would be reasonable for rural delivery. Every parcel delivered to me and my neighbours by them over the last 20 years has gone astray. The problem lies in their address database. Myself and others have advised them of the problem many times over the years but we have been ignored. Other courier companies have fixed the problem but not these clowns. Avoid using them. The lying bastards don't deserve to be in business.

We ordered a parcel at the start of December, it was handed onto nz couriers by DHL and from there is has gone MIA. We have been emailing and calling, both branches we talked to said it was the others problem. They can't get ahold of their driver to figure out where my package is and are barely lifting a finger to try fix the issue. Our original delivery date was the 19th December 24. We are now 07th Jan 2025!

Not surprised by their low rating. Bank send me two cards, one got to me (Waitakere), the other was sent to Devonport. Trying to retrieve this card has been an absolute joke! No responsibility taken, no way of resolving, just a floating bank card that went to the wrong address. Really wish banks would use other couriers.

Delivery guy googled my address. Didn't find the mailbox and left calling card in my fence. He came back 3 times. Old google maps has my mailbox in the front. As I live on a corner in a dead end street, mailbox was moved to the back which is the first part of my house you see, then you turn the corner to see my front gate. He passed my mailbox 6 times. Clearly marked, visible. Guy kept looking at old google maps. Sent this complaint to NZ Post. They told him to leave it at my back door. Just rang, they said it was delivered. I said no its not, only to go outside and see it at the bottom of my 15 steps and not my back door. OMG>

I recently paid to have an important document delivered to an address I have sent mail to in the past. It never turned up and I wasn’t notified by NZ Couriers that it hadn’t been delivered. I did a lot of chasing and apparently they couldn’t find the delivery address and instead of delivering it back to the return senders address they said it was delivered to another address in our area?! They tried to uplift the letter from the address they delivered it to but was unsuccessful and so they sent me a claims form which I filled in and they then denied!!!
So frustrating and what can I do about it - nothing!

TRASH!
Took nearly 2 weeks to deliver a package from Wellington to Auckland, my Temu packages came faster and those were from China. Make it make sense.

Drivers with zero respect for other road users. Completely blocking the entire footpath and bike lane at Victoria Park.

Repeatedly left my parcel In Mailbox despite
contacting office to complain.
I was notified that my parcel was
"..with delivery driver and will be delivered soon ..please reply with instructions to leave .".... AFTER the parcel had already been dropped in mailbox. Contacted company repeatedly to try to rectify this
No response from them

*Updated*

I received an extremely rapid same morning email response from the office this time, which was impressive and greatly appreciated!

Courier driver too lazy to come up drive and instead drops a could not deliver note delaying delivery by a day when I have been waiting 1 mtr from door all day, then today courier signs it onboard at 7.30 and its now 2.52 pm and the A hole has taken it back to the depot, - NZC you suck, and to make it worse your app changes screen after inputting 2 digits into the damn thing and you go round and round, when you finally speak to someone they just pass you off to someone else wasting time and energy. DO NOT USE THEM THEY ARE USELESS

I requested an ATL tag to be placed at home. Instead I got bombarded with emails stating they attempted to deliver a parcel which I received 5 weeks ago. They still haven't installed the tag. Their update notifications are non existant. Avoid

They cant read simple delivery instructions. 4 times they have delivered meat from Premium Game, with clear instructions on the box (and at our gate) to put under porch at back of house. Every time they leave in full sun, on a deck - not exactly good for meat. Also had it been raining the box would have got very wet.
Every other courier company manages to deliver to the back porch.

The Wellington branch of NZ Couriers is one
of the worst delivery companies in New Zealand. They have 'lost' 8 parcels in the last 9 months for me mostly high value items. The customer service is none existent and the run supervisors, internal investigators, the agents and office staff are all incompetent at best and are likely complicit in the theft,damage and missing parcels. Avoid using this service and if your package is missing, don't bother calling them, sort it through the shipper! Waste of time and effort trying to deal with these thieving lot

I just received my package; a large flat clock, wrapped in multiple layers of cardboard and foam, with a fragile label on the outside. It was broken in two. It would have taken somebody standing on it to have broken it like this.

Courier 098 must be on Drugs or something! My package delivered to a different address than the one attached to the box .
I will no longer do business with any companies that are using this Courier from now on.
NEW ZEALAND COURIERS are the worst Courier service in this Country. Do Not Use This Courier!

They have dropped off a sofa which is grey, I ordered beige asked him to take it away but said he would be back as got it wrong ok, I paid for the sofa before delivery so now nothing!! from anyone at all I think this company is scamming people Be Very Aware

Amazing service never an issue with these guys, parcels always arrive normally over night at very most 2 days and if there is an issue they are a lot easier to deal with and are happy to help, TAZ our local guy here in havelock Marlborough is amazing!!!!

Delivery was signed for by the courier themselves, using my neighbours last name as who it was 'signed for by'. They then left my package on top of my neighbours package - on my neighbours porch.

I asked for the information held about my queries via the privacy commission. I did this and found that they took zero notes from my initial call. There was no intention to follow up and it wasn't until I emailed that any action was taken. They are still not being honest and it is a shame that there is no accountability. As consumers we have no voice other than refusing to purchase from customers that use NZ Couriers but that isn't fair on the small businesses using them. They have responded by saying I have my parcel. So they have admitted that lying to customers is ok as long as they eventually deliver the parcel.

Misdelivered order again. Van the drivers even read.12 boxes..made me miss 2 appointments...still not here aaargh