Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

First they quoted wrong and over charged then didn’t refund same as the over charge. When delivered our TV’s were broken only a few months old, 75’, 85’ unusable and they didn’t support or stand by th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had a fantastic experience with NZ Van Lines in Palmerston North and couldn’t recommend them highly enough! A huge thank you to Caleb, Zach, Nate, George, Lee, Dave and Lance. The whole te... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great initial interaction with admin staff and leaders. The explanation of how the process worked, who would be involved, and the timeline was important for pre-planning. In a nutshell, the service wa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We moved furniture from NZ to Melbourne and the service was incredible. They picked up our stuff , they fully packed everything, and they delivered to our door in Melbourne The service was fast, fri... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Transporte e armazenamento de móveis
  2. também em
  3. Empresa de mudanças
  4. Empresa de transporte marítimo
  5. Serviço de entregas
  6. Serviço de logística

Escrito pela empresa

NZ’s #1 Moving Company NZ Van Lines is New Zealand’s leading moving and storage company, and one of the world’s most trusted and respected brands in worldwide moving today. After being founded in 1986, we grew from humble beginnings to become a household name in the relocations industry. New Zealand Van Lines is the preferred mover to many government departments, some of New Zealand’s biggest corporates, and thousands of Kiwi families, who move annually, along with over 35 years as the official transport company to the New Zealand Symphony Orchestra (NZSO) and the Royal New Zealand Ballet (RNZB). If you are considering a move locally across town, between cities, or moving internationally, please don’t hesitate to contact us and find out why we are considered New Zealand’s Premium Worldwide Movers. We can also provide specialist moving services: movers insurance, storage, pet relocations, vehicle shipping, office relocations, settlement services and lots more. Request an obligation free moving quote online at www.nzvanlines.co.nz, or call us on: 0800 362 236


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

84 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(84)

36 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

From Marian Browns

From Marian Browns. I have already done a review but think I presses 4 stars instead of the 5 I meant to. Could you change this?
Marian Allen

11 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

NZ Vanlines New Plymouth Movers

NZ Vanlines New Plymouth Movers
Shane, Tyler and Tione packed up our full house load and we found them to be very professional friendly guys you could ever have nothing was a problem great to deal with
Thanks very much
Dennis & Susan

11 de março de 2026
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you for the fantastic review and choosing to relocate with NZ Van Lines. Your comments have been passed onto the team.

Classificada 5 em 5 estrelas

NZ Van Lines provided an exceptionally…

NZ Van Lines provided an exceptionally professional and seamless service. I was overseas while the team handled the shipment of my belongings, and what could have been an incredibly stressful time was, in fact, completely worry-free. Their communication throughout the entire process was excellent, and I truly felt they went above and beyond to ensure everything arrived safely. Highly recommended for anyone moving internationally!

7 de março de 2026
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you so much for the lovely feedback! We are delighted to know that your move with NZ Van Lines was a great experience. We work hard to ensure every detail is taken care of, and we are thrilled to see that reflected in your review. Best wishes in your new location.

Classificada 5 em 5 estrelas

Shane Geoff and Artem did a really…

Shane Geoff and Artem did a really great job very professional and polite men amazing and took great care with all our belongings thank you so much guys from Bryce and Kristine Cruden

26 de fevereiro de 2026
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you for the fantastic review and choosing to relocate with NZ Van Lines. Your comments have been passed onto the team.

Classificada 5 em 5 estrelas

Great communication and hard work on sitr

Great service from Rhys in the office and then excellent communication and work by Ali, Marc, Jim and Rob at our house. It was raining at times on both days but the guys worked through that and went above and beyond to get everything into the container. Many thanks.

20 de fevereiro de 2026
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you for the fantastic review and choosing to relocate with NZ Van Lines, we will be sharing your comments with the team. Wishing you all the very best. Kind regards NZ Van Lines

Classificada 5 em 5 estrelas

Would use again

Olive and Taneiln were fantastic. Super friendly and helped move all of the boxes into the house. No damage to any items and really quick and helpful service throughout from the entire team.

16 de fevereiro de 2026
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you so much for sharing your wonderful experience with NZ Van Lines. We are thrilled to read this positive feedback and wish you all the best in your new home.

Classificada 5 em 5 estrelas

I have moved 4 times with NZ Van Lines…

I have moved 4 times with NZ Van Lines around NZ and the guys from NZ Van Lines Invercargill have been the best by far. Darren, Logan, Steven and Shakhan were very efficient and professional.

29 de janeiro de 2026
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Hi Chris

Thank you for taking the time to review our moving services, we will be sharing your comments with the team.

Wishing you all the very best in your new home, and if you move again we would be happy to assist.

Kind regards
NZ Van Lines

Classificada 1 em 5 estrelas

Quoted $10,000 to move locally in…

Quoted $10,000 to move locally in Whangarei only 500 metres down the road. Ridiculous won’t ever consider using them again that’s for certain

29 de dezembro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Hi Nick,

Quotes for moving can vary depending on several factors, such as the volume of the move, fleet, access, packing requirements etc. We always aim to provide a fair and accurate quote based on the information provided to us.

All the best with your relocation.
Kind regards
NZ Van Lines

Classificada 5 em 5 estrelas

Moving within Invercargill

Darren and Steven M were prompt, efficient and speedy. They were very knowledgeable and had some very handy hints for shifting difficult pieces of furniture. We really appreciated both their muscle power and brain power when dealing with difficult to access areas. We highly recommend their service and wish them a very Merry Christmas.

Kev and Di Toomey

22 de dezembro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

We truly appreciate your positive review! It’s always rewarding to know that we’ve helped make your move easier. Our team takes great pride in providing excellent service and we’re glad we meet your expectations. Thanks again, and Merry Christmas, NZ Van Lines

Classificada 5 em 5 estrelas

Shane and Tiffany

Shane and Tiffany from Van Lines New PLymouth
were friendly and Efficient packers who came and got the job done - no complaints from us

2 de dezembro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you for the fantastic review and choosing to relocate with NZ Van Lines

Classificada 5 em 5 estrelas

We've had fantastic service with NZ van…

We've had fantastic service with NZ van lines from the day they packed and picked up our furniture to them storing it for nearly 11 months and then delivering it. A special mention to Shane, Artem and Tyler, they were fantastic, delivery went smoothly and no damages. Would definitely recommend NZ Van Lines.

15 de dezembro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you so much for sharing your wonderful experience with NZ Van Lines. We are thrilled to read this positive feedback for the operations team. We appreciate your recommendation and kind words and wish you all the best in your new home.

Classificada 5 em 5 estrelas

My move from Whangarei to TimaruThe communication was great and they…

The communication was great and they were on time at both ends from Whangarei to near Timaru.Kathy Amos was great for the organisation at the Whangarei end. And Scott, Jim and Levi were fantastic at the Timaru end right on time and very efficient and good fun. To be fair there were a couple of things with minor damage but not significant.
I would highly recomment NZ Van Lines .
It was fantastic to have Kathy come and assess the house move rather than having to do a video tour .It takes a lot of stress away from a very stressful time.
Thankyou NZ Van Lines

4 de dezembro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Hi Steve,

Thank you for your feedback. We are pleased to hear that your move from Whangarei to Timaru went smoothly. We will be sharing your comments with the team.

We wish you all the very best.

Kind regards
NZ Van Lines

Classificada 1 em 5 estrelas

Do not use to move to Australia

Do not use to move to Australia. Many items were broken, other items were missing. They state they will take apart and put items back together. They do not do this at. Overall the worst experience, staty clear. They are not professional and have no care once they have their money.

7 de outubro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Hi Matthew, we cannot find record of you moving with NZ Van Lines. Please provide your moving reference number.

Kind regards
NZ Van Lines

Classificada 5 em 5 estrelas

The team were great

The team were great. Joe, Corey and Zac. No damages. The job was efficiently done. Joe is an expert in making everything fit in the truck.

19 de novembro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you for taking the time to review our moving services. We wish you all the very best.

Classificada 1 em 5 estrelas

They took "7 hours" to basically move…

They took "7 hours" to basically move our chattels (2 bedroom and an office plus a garage) a distance of 2k. Several items we badly scratched. A lot of items were standing out on the road and footpath while one man tried to pack all the items into the long truck. The lady helper was superb and was very conscious of her responsibility. We even wrote to the Manager afterwards and he just didn't reply! We really didn't want to write a review like this, but we felt quite strongly, especially about the "7 HOURS"! It was the third - AND FINAL TIME - we will ever use them.

7 de novembro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Hi EPW, thank you for providing further information. Your relocation details have been passed onto management who will make direct contact with you.

Kind regards
NZ Van Lines

Classificada 1 em 5 estrelas

This was an absolute calamity- complain to disputes tribunal

This was an absolute calamity! Damage to items that are not insurable, with the company having completely no idea, and actually a disregard for personal items entrusted to their care.

We needed to complain to the disputes tribunal in NZ to get some sort of resolution here, where the referee has decided, and I quote.

"I have found that the services were not provided with reasonable care and skill"
"They did not follow the instructions regarding priority items"
"I find the lack of care in transporting items..."

Just do not believe what this company will tell you and if you do have an issue, do not fear making a complaint to the disputes tribunal... the cost of making a complaint is low and this company should be held to account when poor service is provided (especially considering the premium cost).

The move was in November, but only just now we have a resolution.

I regret not choosing one of the other companies.

If you want your irreplaceable items damages, by all means use NZ Van Lines

19 de outubro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Dear Mark

Customer satisfaction is important to us, and we are sorry to hear about the difficulties you faced and understand your disappointment. This is not the standard of service we strive to deliver.

Unfortunately, there was damage during transit, the shipment was insured, and a claim has been processed and paid.

We take such matters seriously and will review your feedback to ensure improvements are made.

Kind regards
NZ Van Lines

Classificada 5 em 5 estrelas

Great team of guys

Great team of guys. Shane, James and Artem were efficient, friendly and great to work with, even happy to strike a pose for the camera. Highly recommend. Davis, Melinda & Queenie

5 de setembro de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you for sharing your experience with NZ Van Lines. We wish you all the best in your new location.

Classificada 5 em 5 estrelas

Excellent service from Debbie and all…

Excellent service from Debbie and all the staff , I moved from NZ to the UK and back, so many problems in the UK with the shippers! NZ Van Lines needs to teach the UK how it should be done !!!Their patience and professionalism was fantastic! highly recommend this firm !

11 de agosto de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you for taking the time to review our moving services. We wish you all the very best in your new home.

Classificada 5 em 5 estrelas

The Invercargill Team

The team from Invercargill of Logan, Steven B, Jono and Darren arrived at our Lakes Hayes property on time and ready to load our household goods. They were efficient and cheerful and done with speed. We were very impressed.

14 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful 'can do' crew…

Helpful 'can do' crew led by James and Shane and assisted by Geoffrey Logan and Tyler.

Helped make a stressful 2 days more manageable. Thank you

10 de julho de 2025
Opinião espontânea
logótipo da NZ Van Lines

Resposta da NZ Van Lines

Thank you for taking the time to review our moving services. We wish you all the best. Kind regards NZ Van Lines

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