Oculus Opiniões 

Intentaré ser suave con lo que opino, me compré las quest 2 en diciembre tras 4 días de uso sucedió un fallo en uno de los ojos del visor, y al ponerme en contacto me dicen que envíe el visor y en 3-5 me enviaban el cambio pues bien van 40 días y no hacen más que darme largas y nadie me dice nada, es nefasto el trabajo qué hacéis sois incompetentes y es abusivo el uso de excusas me parece deletnable por vuestra parte la poca compresión, solo pido una explicación que nunca llega y ni tan siquiera me hacen una devolución del producto, a todas luces incumplen sus propias normas haciendo que este tipo de productos acabe por no comprarse.

I wanted to purchase this game to gift my son on his birthday. I was promised a date while placing an order. I went along as it was before my son’s birthday. Next day I was informed I will get it way after his birthday. Contacted customer support who kept on repeating same sentence and did not wanted to help. Totally spoiled my son’s birthday plans. I WOULD RECOMMEND ONLY BUYING IT FROM A RETAILER INSTEAD IF THEIR WEBSITE.

No me malinterpretes: los efectos visuales y la sensación general son increíbles. Pero no todos los aspectos de la experiencia son buenos. Por desgracia, el dispositivo es realmente incómodo en la cabeza: pesa mucho, me duele el cuello y siento dolor en los hombros.

También es una pena que no pueda jugar durante más de 30 minutos con esta cosa, porque me provoca un fuerte mareo. Es un gadget interesante, pero no es una forma nueva de jugar a diario.

Oculus is literally the worst company I’ve ever dealt with. They’ve absolutely no support every time I send an email it just says we’ve made note there’s no way to reach them on the phone and the live chat is absolutely useless could not even understand my problem much less solve it. Nobody should buy this VR because you can’t use it if something goes wrong because there is absolutely zero support the fact of the same age you don’t have a number that you can reach out to to fix your situation is an absolute joke

We gave up on your customer support and went through Amazon. Amazon replaced the headset with no questions asked within 3 days. It is incredibly frustrating the amount of communication with Oculus for 3 plus weeks and lack of resolution. Our lenses arrived with a crack inside the headset. We were told to take a picture of the crack, but it was impossible to show the crack on a photograph. We tried through the headset and with our camera. We were passed around to different support staff for weeks each asking for photographs that we already stated could not be produced. The latest request for photographs said, "as it's possible nowadays to take pictures with almost the same resolution as the human eye." They kept saying they have a "dedicated support staff." Not so sure what they are dedicated to.

The customer service was absolutely amazing! They were so friendly I would’ve been so annoyed at my oculus without them. I had like 5 different people help me each one as friendly as the other because I kept disconnecting. And thanks to the ticket number I never had to repeat myself of what I had to tell the other people.

Incompetent and full of excuses that has been my experience with oculus
They start by duplicating my order charge me double the amont. Spend a month investigating with that is still ongoing because they have a large back log awaiting to be checked .Bull S because they have already sent me this

Here's the good news, we have received a response from the relevant department that your Oculus Quest 2 fit pack has already arrived at the warehouse and still being

In over 20 years of logistics/warehousing i know when an error has been made after all we are only human not robots mistakes happen
And robots dont lie

The customer service is appalling. We reported problems with the headset and left controller. Responses by email were quick but prepare to be asked to supply an unreasonable amount of information. Serial numbers, measurements of playing space, photos of all parts… the list goes on! We have dealt with different customer service agents who repeatedly asked us to send through the same information. This all took around 3 months!! When they finally agreed to replace the parts we sent them both back and they have now LOST the headset and have said they won’t replace it until their Warehouse finds it!!! Furthermore they are blaming us for sending both pieces back together! It is beyond belief. One star is too much. Pray your oculus doesn’t have any problems and keep your expectations for support extremely low.

Been waiting for a month an a half for their support team to help me with an issue. They collecting my some personal information from and me and then said they were going to investigate the issue. It's been 6 weeks and they completely stopped responding to my requests for an update.

This company are disgraceful and complete liars I bought a £300 product which stated had £50 credit included after purchasing and even though it is stated on my invoice they say £50 was not in my promotion although it clearly states it on my invoice I've even got email off them saying to use certain codes to get t the credit when these didn't work they said oh not with your order so DO NOT BELIEVE ANY PROMO CODES OR OFFERS THEY ARE LIARS

Absolutely horrible customer service. The people you talk to have no grasp of the English language. Dozens of grammatical errors and they offer nothing to remedy the situation. I will not spend 1 more dime on their products. If I could have given zero stars I would have

No option to call them when you have a problem. “Customer service” is via chat with agents who don’t seem to have a good grasp of the English language and who send you ubiquitous answers via chat without actually communicating with you what it is you need to do to remedy the situation. This is definitely one of the worst customer service departments out there. I will not be buying any more oculus or Facebook or Meta products!

Zero star is what oculus deserves. Horrible customer service. Lies after lies. My left controller broke just after two months i bought mine. I sent the broken one back and the never game me a new one. Its been a few weeks since i sent it back and they keep saying we are sorry we are sorry this company needs to go under investigation for fraud and scam. How no one has even complained is really shocking me how do these people get away with their scam. Liers. Please DO NOT BUY THIS PRODUCT. IS GARBAGE

recently after many months working greta on a windows 10 and a windows 11 machine, i had to reinstal oculas software. it would get too 5.10 of 5.12 gig asnd fail to download on my pc both windows 10 and 11. when i contacted suport the guy told me it oculas didnt suport windows 11. thats why i took out my old windows 10 machine. turned out there was a issue with oculas uk download as i couldnt actually download the software on my 2 windows 10 pcs my single windows 11 new pc and my windows 10 laptop. after a reinstall of the software i realised the customerservice guy was terrible with the wrong advice.
the fact windows 11 has been out a while and oculas or facebook or now called meta doesnt suport windows 11 is bad but the fact they have someone who couldnt check the download from uk and off a alternative is bad.

second go to cvustomer service the lady recomended i use a vpn. that worked. unfortunatly now synth rider is so unreliable on air link. so thks facebook for lack of suport or is it oculas or meta?

I made an order for a headstrap and battery pack for a Christmas present in November, sent out with Yodel and supposedly to be delivered 3rd of December, once I realised I wasn’t getting it delivered I asked for a refund, I’ve sent multiple emails asking for an update but it’s now January, no product, no refund and nobody contacting me back.

Acting like a 3rd world country scam artists.

Amazing customer service. Created a WhatsApp conversation with support about a faulty head strap unit. They sorted it out fast and have arranged a replacement to be sent.

Amazing.

My wife bought me this for Christmas, amazing bit of kit, great graphics, really nice, anyone who gives a bad review must be really fussy, this is fantastic standalone bit of kit

The worst customer service possible.
You can’t speak to anyone, they can’t resolve any issues. They deserve zero stars. I sent 13 emails with the same info and they still ask for the info automated responses when they claim they aren’t. They are beyond horrible.
HORRIBLE is to nice of a word.

I needed to return the Oculus system I ordered as a gift as the receiver did not want it. It was never opened and I ordered 2 accessories with it. I was told that even though nothing was opened I still had to send back 3 separate boxes as they could not guarantee I would be refunded properly and there was no pre-paid shipping so all 3 boxes would be paid by me. The items were all shipped in one box and was never opened. they would not accept it back that way. Horrible return policy. the only thing i can think of is that they wanted to make it as expensive as possible to send back, may be to dissuade some from returning? who knows but it was just very painful. Facebook could learn from Amazon a great deal about customer service.

I ordered the official case and new head-strap for my son's oculus quest 2 for Christmas with plenty of time for Christmas delivery. Not only did it not make it in time I have no updated tracking information. Won't make that mistake again. Order the knock offs from a different retailer!