Oculus Opiniões 

Don't bother buying one. Seemed good at the start...but all images are blurry...the rubber Facemask too big for the device and never sat well.the facemask that houses onto the device broke after two months after trying to constantly affix the rubber protector to the device. Just want my money back..rubbish product for the cost...whatever anyone else says.

Liebe Leute
Lasst die Finger von dem
Oculus Plus !!!!
Das ist ein absoluter Schwachsinn!!
Meine Frau und ich haben diesen absoluten Schwachsinn 8 Wochen eingenommen! Und ich kann euch sagen, das dieses Produckt nichts ,aber absolut nichts taugt!!!!!!
Fangt mal an zu rechnen!
Wenn das Zeug taugen sollte .
Für 8 Wochen ca 50 Euro .
Ca 300 Euro pro Jahr !
Wenn ihr alle 6 Jahre 1800 Eiro für eine Brille ausgeht, seit ihr besser dran!
Bitte lasst die Finger von dem Scharlatan !!!!!!!
Das Geld könnt ihr besser ausgeben!!
Absoluter Betrug !!!!!

Don’t bother with one. Not only are the devices faulty and mess up constantly, it took them a month to get me an email to get into the old account I had with them. Now I’m in a waiting period because the tracking on the right controller went out and I’m having to jump through hoops to get one to replace it. Support is impossible to deal with because everything is from your phone, your screen goes. Black they disconnect then back to the beginning. It is a time consuming cycle that never ends. It was the biggest waste of money I’ve spent. I should have just waited for the PS5 and NEVER got this!!

We had the oculus quest 2 for xmas, my son loved it, after a month we had a screen issue. I contacted the customer support, and I can honestly say its the best service I have ever had! They tried to help me fix it over the chat, this wouldn't work. They had all model details, asked me to send the device to them. Upon sending this to them, they sent me a brand new one within 2 weeks. I can give them nothing but praise. Thank you so much.

the oculus link now says it needs too much power after hundreds of times connecting it to my computer

My Facebook account was deactivated because of something on a page I was involved in.

They banned my oculus account, my kids can no longer play their games.
They won't refund me for the games nor transfer them to another account.
Literally £200 peed up the wall.

Don't get one of these. They are absolute jokers. When you contact support you are put through to another country that is no help.

I hope this company goes bust. We currently have a business plan and have 20 units in our office.
We are switching to Valve headset now.

Goodbye oculus and your rubbish parent company.

This Oculus 2 would be perfect if I could adjust viewer for my eyes. Push closer together and not good. Push eye set further apart and it blurry.

The Headset is really good and feels real and has barriers so you don’t hurt your self. It’s a 1000 out of 10 and it’s cheap too.

Når jeg starter mi vr-headset står det jeg ikke har nogle apps?! Når jeg så prøver at downloade dem står der “oops something went wrong try Again later og jeg prøver sgu da later men intet sker FIX DET!!!

the quest 2 always messes up and i cant load any of my favourite games without it crashing you are so bad i have to give no song out of ten your just so bad

Our son got an Oculus Quest 2 for Christmas, and one of the handsets was faulty. This made it virtually unusable, and he contacted Oculus support straight away. They made him jump through a huge number of hoops with getting them multiple serial numbers, a video of the faulty gameplay when the controller was used, and all sorts of order info, before agreeing that he could send the faulty controller back for a replacement.
We sent it off to their Czech Republic address on 26 December and waited. We got an email saying it'd been received "for processing" on the 3 January, and then we waited some more. I eventually got hold of them after 7 days had passed, and was told that the order for the new handset was in the system and they'd email me more info straight away. Nothing. I emailed them again - sounding a bit stroppy this time. Nothing.
In the meantime, we noticed that Oculus handsets were out of stock on their website - guessing there was a supply problem they were keeping quiet about.

Finally I got back onto the chat - 14 days had passed by then - and the support guy (who had perfect English) humbly asked if they could please have a bit more time. Having looked on TrustPilot at all the 1* reviews, I wasn't up for that and said, sorry no, we'd use a credit card chargeback if we didn't have it in a week.

He said he'd follow up on it, and what do you know, within 48 hours we had a replacement handset delivered to our door! (On the 20 January!) I feel like this was only because we threatened them with chargeback, and I'm guessing we jumped the queue of quieter disgruntled customers. It doesn't make for a great experience overall. Next time, I'd buy from one of their suppliers as I've heard they are a lot prompter at issuing replacements.

Bought quest 2 from Oculus. Received e-mail item shipped with tracking number. Received notice item delivered front door. No package found. Contacted us about concern. Tracking number given to me was not my package was delivered to someone else. I contacted Oculus told them of the problem. They told me to go check with the neighbors. I told them again ups did not deliver package to this address. I was told they will check into it and get back to me. Couple days go by no word from Oculus. Contacted them once again were still checking into it. Couple more days go by no word but did bill my visa. I Contacted them again they acted like the first they heard of it. By this time I have had enough told them cancel my order I have no desire in doing business with them. I was told our team will look into it.

Ne respecte pas les recommandations de la CNIL en matière de cookies. Ne respecte pas mon pays. Ne respecte pas les citoyens.

Une honte

I love the product itself but the customer service is one of the worst I have dealt with. Need to return an item and they need to ‘process a return label’. It’s been 5 weeks and they still have not been able to work this out. A company of this size
And magnitude and they cannot even send return labels. Anytime I ask for updates it’s simply ‘we are working on it’. Awful and terrible service

Awful customer service. They just copy and paste “solutions” from a piece of paper without any thought. Staff are slow and don’t actually seem to understand fault/when you explain something! Stay away!

I have never received such a lack of customer service from a company before.

I purchased a brand new elite kit from Curry’s as a Christmas Gift to myself on the 16/12/21. After it was delivered on the 17/12/21 I fully charged it up before attempting to set it up. After less than an hour it became dead and unresponsive. I tried all of the various resets they ask you to try before then trying to leave it on charge over night. Whilst trying to sleep I could hear a very faint random ticking noise coming from the headset. I just assumed it was some sort of noise it generated from a circuitboard inside whilst charing. on the 18/12/21 I had no luck getting it to do anything again so I decided to try an online chat with Oculus.

After 20 minutes of explaining it was nothing to do with any updates, a damage from being dropped!!! and trying to explain to them I cannot access any menu because the screen was blank they came back to me and said “Then we have to start looking into replacement possibilities or possible replacement options.”

I thought ok fine I will go ahead and do a return direct with them rather than go through Curry’s, how stupid was I :-(

They asked me for every detail from the oculus username, serial number, contact information, a copy of the invoice and payment details, all of which I provided. I even had to provide pictures or videos of the fault, I took a picture showing the fact that there was no LED on when plugged in. They informed me that an RMA will be issued shortly by email and ended it with “We will start looking into replacement possibilities or possible replacement options and get back to you as soon as possible.”

The return instructions stated
1. Pack your Oculus product in the original packing or a postal box that fits your return.
2. Print out your delivery label and attach it to the outside of your box.
3. Drop it off at a local DHL.
* Do not send it back in your original box because you will not get the same box back.
* Do not send any other items back with it because you will not get those back.

So I got it all packed up and tried to take it to 2 local shops that according to the DHL website should have accepted the package but they didn’t. This isn’t any fault with Oculus but DHL so this on top of what was already happening, wasn’t ideal. I finally managed to book a collection through DHL using the waybill number.

On the 27/12/22 according to the DHL tracker they received the package that morning but I had received no confirmation so I did an online chat with Oculus that evening.

(05:59:48 PM) Anjhelyn: Upon checking, I do see that we have received your hardware return.
(06:00:20 PM) Anjhelyn: Due to the high volume of orders, we are currently still processing the return for you.
(06:00:34 PM) Anjhelyn: I ask for your extended time and understanding on this, Gary.

I chased them again on the 2/1/22 with a reply on the 3/1/22 - “I have looked into your RMA and I see it is still set at processing and no replacement created yet. I will need to have this investigated and find out what the delay is. It may take me a few days to get to the bottom of this issue so please don't take our silence as we've forgotten about you, Were just digging in behind to see what the hold up is.”

Not once did I receive notifications by phone or email regarding the progress in the coming week. I was having to chase them by chat weekly to try and get updates. Each time they informed me that they would be raising the issue to an even higher team, heaven knows how many teams fall into their hierarchy, I must have been raised at least 5 times.

After chasing them on the 13/1/22 they said “Kindly note, I am following up as there seems to be a problem with your RMA is for the full kit of the Oculus Quest 2 128 GB. However, the warehouse has noted only the headset was returned. Prior to a replacement being sent the controllers need to be returned as well. When time permits please send the controllers.” I was never asked to return the controllers!!!!. I then had to get them to send me an additional returns label and go through the process of getting it packaged up and collected. At no point did anybody mention the controllers each time they informed me that they could see that my headset was delivered to their warehouse back in Dec.

So it’s now been a month and I still haven’t got this sorted. I wish that I had gone through Curry’s and had a replacement that way. Only time will tell if I ever get a replacement sent out. At the moment the controllers are being held by customs who keep questioning the enclosed invoice. They want a separate one for the controllers even though it’s part of the original kit so I have asked them to correspond directly with Oculus.

If I could give 0 I would. There is practically no customer service from this company. My quest 2 headset stopped working a week after I bought it. On hindsight, I should have returned it back to Amazon. Instead, I contacted Oculus customer service who said that I should send it back to them to fix. This, they said, should take no more than 2 weeks. A month later (and about 30 emails later), they told me they had lost the device. Then, they realised that the instructions they gave me (to send the headset back only) were wrong, and they wanted the controllers too. I was fed up by then so I told them not to fix it and to just send it back to me so I could return it to Amazon. A week later, they are still trying to organise the return with their Logistics team so I call Amazon and they said they would contact them. 3 days later, the device is returned to me and I return it to Amazon. Then a week after I got it back, Oculus support contacts me saying how sorry they are but they are still trying to organise a return with their Logistics team. They had no clue they had already sent it back! Incompetent and useless, avoid this company.

I am trying to buy a game but keep asking for a pin number which I do not have. I have the quest 2 and logged in with Facebook so do not have login details for oculus. Tried the online chat but went around in circles. Do they not realise I am trying to buy a game, I do t think the game developers will be impressed.

I had an amazing experience with the support staff! I used the chat function, gave them the information needed to validate my warranty, and then we switched over to email to finish the process. Extremely quick and painless, and I ended up being approved for a replacement device. Overall great experience!

Großartiger Support!
Der Support konnte mir sofort weiterhelfen.
Ich hatte Probleme mit dem AirLink Feature. Nachdem ich dem Support geschrieben habe und es wohl an meinem Computer lag, hatte ich, mithilfe der Oculus Software, ein Diagnosetest gemacht. Fieser wurde vom Oculus Team eingesehen und gleich am nächsten Tag bekam ich eine E-Mail. Es funktioniert nun alles wieder!