Wanting the confidence of a trusted company to install my driveway and expecting professionalism, this company couldn't be any further than this. Don't fall for the marketing.
We requested a visit, and they provide an over the phone guide price to check their services are within budget. This was 7.7k. We'd had a few other quotes already and this was higher, but we thought this would be worth it for a trusted company, hassle free and with good guarantees. In the meantime between the visit and downloading the brochure, I received multiple contacts for Oltco marketing trying to be book a visit even though I already had.
We then had someone from the local branch visit to discuss our plans and measure up. He was pleasant and appeared knowledgeable. He did slide in that they have turned down jobs due to trees etc. which was interesting. We did discuss additional bits of work like a tree removal and ACO channel installation. The quote received was £14.8k which is significantly higher than the 7.7k on the phone. This was disappointing and I emailed the guy back asking him why this was so much higher, and he confirmed it was because of the metal edge which was very expensive. This was not explained during the visit which isn't helpful. He did offer to requote without this, which I requested. I also requested to remove the tree removal and other tiny bits agreed during the visit ( removing a gate etc.) and explained our budget which was over the 7.7k initial quote. I didn't hear back from the guy. I contacted the info Oltco email to explain my disappointment with the experience and requested whether another branch 40 mins away could give us a quote to compare, and again I didn't hear back.
It appears this company care more for marketing and overcharging customers than customer service and professionalism. I think I dodged a bullet here and would expect similar customer service if anything were to go wrong with the massively overpriced end product.

Oltco have outstanding customer service from start to finish. The detailed video produced of our requirement is a great way to ensure everyone knows exactly what is being requested and avoids any unnecessary confusion or mistakes. The handover from sales to ops was also fantastic and I felt very well looked after throughout the installation process. And the product itself looks great. The neighbours are providing lots of positive feedback too. I really recommend this company. Thank you Rob, Warren and the team.

Can't stop looking at our lovely garden, and thinking wow, thank you so much for all your teams hard work, you always showed up, and worked like trojans nothing was too much trouble and everything was cleaned up afterwards thankyou again Inder John and Den xx

We were delighted with the work carried out by Oltco. Wayne and his colleagues did a remarkable job despite the adverse weather and were both prompt and efficient.

We have just had our 2nd job completed by Michael, Andy, and the rest of the Milton Keynes team at Oltco. Once again, the team provided the best service and a top quality job with professionalism. Nothing was too much trouble, even when we requested some last minute changes. The Groundworks were completed by Mehmet and his team again which was also of a top standard. We fully recommend Oltco.

Original sales visit was informative and not high pressure. The actual installation went exactly as I expected and the team were courteous and professional. The installation was completed to a high standard without any hitches. Great job.

Great communication throughout the process. Very friendly and hard working team, that were very professional and respectful to our home. Would definitely recommend

From the first phone call to kris
to him coming out and going through everything to the lads turning up and doing the job was great and very professional company in fact the job looked so good that they have had more Enquiries from my job
Well done guys very happy and looks amazing 😊

This company was so professional and nothing was to much trouble. Kris from sales and Ross the builder couldn't have done anymore and was always available to take a call if in any doubt. 100% happy with my new carport.

Dale,John and the gang did an amazing job on our driveway. Very professional from start to finish. Definitely recommend them.

A very professional job with good communication throughout, friendly workers and a quick job. I would thoroughly recommend this company to friends and relatives.
Graham

Steve and his team were great from start to finish.
The product is excellent and has completely transformed our property.

Excellent experience from start to finish, including the groundwork team.
Had Oltco resin bound surface at our old home so no hesitation in choosing them again, the team had challenging weather conditions so it took a couple of extra days but well worth it. We would have no hesitation in recommending Oltco to anyone in need of a new drive or pathway covering.

I wouldn’t hesitate to recommend Scott , Cam and the team for the excellent service I received from the initial meeting to the finalising of the resin driveway. All of them were so organised and polite and did a fantastic job. It was a really good experience and restored my faith in having work carried out. Thank you so much to all of you it looks lovely.

I am very stressed when I do any more difficult work with the help of professionals.
They did not cause any issues; the opposite. They were sorting out the one I created.
Unbelievable work, precision, timing.
All the big work was finished precisely on the day they said, and it is better than I expected.
I love my front and back garden now.
And the whole experience was so calm and refreshing.
Thank you so much.
What a fantastic present for Christmas :)
Santa exists!

I would like to give an honest review of our experience with Oltco Hemel Hempstead and St Albans (who also operate Oltco Northampton and Oltco Milton Keynes).

Firstly, there was no drawing or plan that everyone had agreed to so when it came to the design of the step, no-one knew what size it was meant to be. We didn't know whether the resin was meant to run under the garage door or not and whether the border stones were going around 3 or 4 edges of the driveway. It felt like people just made it up as they went along. When I said I was concerned about the lack of plan, the owner and the groundworker met me the day before work was due to start and we discussed the plan but this was still very vague because it was only verbal (ie: nothing in writing for anyone to refer back to).

Secondly the ground works weren't finished on the day that the base concrete pour was planned for. We expressed concern because two of the borders were at completely different heights and they would not have been able to meet in the corner, plus there still part of a tree stump that hadn't yet been dealt with. The owner did not want to cancel the concrete and pressured us to continue. Thankfully my husband stood firm and the concrete was cancelled so the groundworks could be completed to an adequate standard and also our Virgin Media cable (which had been damaged on Day 1 of the groundworks) could be fixed and encased in the concrete, as was the agreed plan.

There are far too many issues to list them all here. However some issues were careless and could have been easily avoided, such as concrete all over our garage door and also the newly laid stones on the edge of the step.

Others felt like they were the result of amateurs at work.

The owner's attitude when all the issues were laid out to him at the end was that the drive was finished and that was all that mattered. The journey to get to the end result was painful, stressful and frustrating. The owner was defensive and did avoid accountability for all the issues. Given all the problems, I would have expected him to visit the site but he only came the day before the resin was due to be installed, after we mentioned some raised parts in the concrete that we were concerned about. These were 'all fine but the more significant high spots will be chiseled off'.

We paid a premium price in the assumption that they knew what they were doing and that the whole process would run smoothly with little to no involvement from ourselves. This couldn't be further from the reality of what we experienced over the 3 weeks our job took to complete.

The end result is great but we truly wish we had chosen a different company to give our money to. The outcome would be the same but it wouldn't have been such a bad experience to get there. All the stress has taken the shine off our new drive and it's all abit of an anticlimax now.

Edit (5/1/26) - 3 weeks after paying the final balance, I have finally received the guarantee document (after much chasing). I have also been made aware that Oltco relieved our groundworker of his duties a week before Christmas, as a result of our complaint, which I think is an awful thing to do. Our complaint was directed at Oltco and the owner's lack of organisation and accountability. The groundworker was the main positive about our experience with Oltco. He sorted out the issues that occurred while he was off sick to a great standard and was prepared to represent the company and placate frustrated customers, when the owner was not! I hope he moves onto much better things in 2026!

Absolutely superb service from the very 1st visit, we can’t fault the team and are really happy with our new drive. I wouldn’t hesitate to recommend Oltco to anyone. Thank you so much.

We had a new Oltco flooring put down outside our shop this week. The whole process was very easy and professional. A great job has been done and would highly recommended to family and friends. Thank you

Great work by the two workers and finished a excellent job

I have already emailed your main contact address asking you to get in touch and solve the problem, but still haven’t received any reply. I even mentioned before that I had emailed, but it seems I’m just being ignored. You only replied to my comment here on Trustpilot, but no one has actually contacted me to resolve the issue. Very disappointing after paying in full for the job.