Onebill Telecom Opiniões 

Very helpful staff and actually called me back when the call dropped out. Always had great service from OneBill and always very helpful staff.

Since 14th May up to now, the issue has still not been resolved, and you are charging additional fees. We have lost all trust in onebill. We will have our lawyer settle this matter in court."**

Polite clear and human whoop 🙌

Mr Forlan
He gave me an excellent customer service. Wish him all the best. Syed

Micheal was extremely helpful, dealt with all my issues and was exemplary. Thank you Micheal. His responsiveness turned around what was previously a poor impression of the company. Micheal was a great ambassador for your company

Very clear and informative and pleasant to deal with

Very helpful understood the problem with my phone and gave clear instructions as to how to rectify the fault. Thank you so much.

The technician was very helpful in setting up my new Modem after the last one failed, great job!

Sorted it very quickly

Stuart was an absolute star sorting out the Webex Thank you so much I’m sure it’s going to help us no end

Underhand, money grabbing tactics.
They added extra charges to the account for things that were not needed & hadn't been asked for, all without prior notification. When asked to remove these additions they said they would but 2 months later they are still charging extra for unwanted services.

Update following Onebill's response.
Typical of a dishonest company, leaving a follow up to make it look like they are trying to help, but I am the one not co-operating. I have had further discussions with them & was promised that the problems would be looked into & the overcharges would be refunded - they haven't been. I have now moved to a new supplier, giving them notice on the 14th April to cancel the service. This was initially ignored, but on subsequent discussion with them they agreed to terminate the service on the 14th May, again promising that the problems would be looked into & the overcharges would be refunded. Today (28th May) I received a call from them asking if I still wished to go ahead with the line termination, which they had scheduled for the 1st of June! All this just to get a bit more line rental for a service that is not being used & according to the BT engineer that installed our new service, was disconnected some weeks ago when they replaced the old cabling to the property. The person I spoke to today once again said that the problems would be investigated, but this seems to be just empty words from this company, all they are interested in is getting as much money out of you as possible.

Very swift , problem was sorted within 5 minutes

very quick and easy to fix and was very helpful

Forlan was a very helpful agent and made sure that he went above and beyond to help solve my issue!

Duke solved the problem quickly and got the phone working again.

Finally seem to get a result time will tell.
Good Service, pleasant call.

Eden was very polite and knowledgeable on the subject of connecting my handset and talked me through the process very expertly, as it was all 'double Dutch' to me. Very good service indeed.