Online Paint Shop Opiniões 

301
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordering was easy, prices very good, delivery a bit longer than expected but great delivery driver. Thanks

Classificada 5 em 5 estrelas

An amazing service! Super quality paint, the perfect colour - & it arrives only a day after ordering! I'm just gobsmacked! Online Paint Shop completely over delivered on my expectations & that's so ra... Ver mais

Classificada 5 em 5 estrelas

Excellent advice on the phone. Paint mixed/made up next morning arrived the next day. excellent service. One small point, the two part aerosol paint I bought says "pot life 1 to 2 hours". Having m... Ver mais

Classificada 5 em 5 estrelas

Very happy with the paint finish (ordered 4, job done with 2½), even before ordering I emailed to double check the paint I needed for the task was correct and would adhere to primed aluminium. Respond... Ver mais

Informações sobre a empresa

  1. Loja de tintas
  2. também em
  3. Decoração e Design de Interiores

Escrito pela empresa

Online Paint Shop - The home of next day paint. Buy Aerosols, Wet Paint, Floor Paint, Spray Guns, Paintshop Ancillaries & Consumables. Tel - 01536 454018


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

301 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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4,5

Todas as opiniões

(301)

19 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Delivery issues

Phoned to check if the powder was in stock & was told it was & if I ordered before 1pm it would be with me next working day. So ordered it online at 11am on the Thursday as I needed it for the weekend. So Friday no delivery, Saturday no delivery & spoke to them on Monday after the weekend only to be told it not even been shipped yet. This is my first order and probably my last as I told my customer that yes they had it in stock so I'll have it on the Friday & the wheels will be ready to collect on Monday. Now they won't be ready till Wednesday assuming the powder does arrive on the Tuesday

15 de junho de 2023
logótipo da Online Paint Shop

Resposta da Online Paint Shop

Thank you for your review. Feedback is always appreciated, regardless of whether it is positive or negative. We’re sorry to hear that you were left dissatisfied by your experience with us. The Online Paint Shop strives to always offer excellence in customer service.
Upon investigation of the late delivery, it was established that an oversight had taken place within our process. We will use this situation as an opportunity to improve our processes minimising the risk of this reoccurring. Please, accept our sincere apologies for this error, and any inconvenience it may have caused. Should you wish to discuss this further please feel free to email or telephone our offices, at any time.

Classificada 1 em 5 estrelas

Your site was very difficult to use on…

Your site was very difficult to use on a mobile phone and we were notified that the paint was on its way on the 8th of March but have no details of the courier, or how long it’s going to take to come as of lunchtime on the 10th of March

8 de março de 2023
Classificada 1 em 5 estrelas

Order nearly £300 of paint 2 weeks…

Order nearly £300 of paint 2 weeks later no delivery of paint logged into my accont order is cancelled just a marketing bot that wants to send me emails etc no notification for cancelling the order.

13 de fevereiro de 2023
Opinião espontânea
logótipo da Online Paint Shop

Resposta da Online Paint Shop

Hi David,

Thank you for your review. We are dissapointed to hear that you have had a poor experience with our service.

Your order was never paid for. The payment timed out and no money was at any point taken from your account. Therefore the order was displayed as cancelled in your account. I can assure you that if the payments had been fully processed, we would have delivered the paint on a next day service.

If you had any complaints or queries about your cancelled order, we would have been more than happy to resolve any issues, if you had contacted us directly, about them.

We have not sent any marketing emails to yourself. If you have received any marketing emails from the Online Paint Shop, Please, could double check the senders email address, and forward them to our email address: Sales@onlinepaintshop.co.uk, so that we can look in to this further.

Kind regards,
The Online Paint Shop

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