Online Pound Store Opiniões 

984
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Just received my first order of Asevi cleaning products very happy with the extensive range of the products, easy ordering, prompt delivery I will definitely order again. Thank you

Classificada 1 em 5 estrelas

Absolutely diabolical service. It was so called delivered at 12.25 pm today. Then i got a messaged that my parcel consignment got lost in transit. Even my postcode came up invalid. I got a partial ref... Ver mais

Classificada 5 em 5 estrelas

Ordered yesterday afternoon and my order of x9 wax burners arrived around an hour ago. Can't quite believe how quick this was. I paid std postage so didn't expect to get my order for at least 3 days i... Ver mais

Classificada 5 em 5 estrelas

I ordered on the 2nd October 22, waited for deliver as the dispatch stated it was on route. Got emails saying it was delayed. Ordered from elsewhere as needed the cleaning products to clean house befo... Ver mais

Informações sobre a empresa

  1. Loja "tudo a um euro"
  2. Loja de conveniência
  3. Supermercado de descontos
  4. Serviço de entrega de alimentos ao domicílio
  5. Mercearia
  6. Grande armazém

Escrito pela empresa

Established in 2014 as a compliment to a well-known family wholesaler supplying toiletries and cleaning products, Online Pound Store quickly grew into it’s own entity with an ever-expanding range covering all seasons, occasions and needs. Based in the Manchester area, Online Pound Store thrives to make it easier and cheaper to get all of your household essentials to your front door. Forming close partnerships and networks with big names such as Airpure, Fabulosa, Ashleigh & Burwood and Henkel, has allowed to Online Pound Store to keep prices affordable. With over 4000 branded products, tracked and delivered direct to your front door. The Site That Saves You Money!


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

984 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(984)

20 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent Selection and Customer Service

My flatmate and I were impressed with the selection and prices, and stocked up on cleaning products for the year. The 3rd party courier messed up the delivery, losing half the order, but Nial at OPS customer service was great and got everything 100% sorted again within 24 hours. Will be back!

6 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service, even when things don't go according to plan.

Always had good experiences with OPS, but they went above and beyond on this order. I chose for my parcel to be delivered by Evri as it was cheapest, but two weeks later, I hadn't received it and the Evri tracking was coming up with all sorts of excuses. I contacted OPS and they discovered that these were indeed just ridiculous excuses and that my parcel had been damaged in transit - this is on Evri 100%, not OPS, especially since they don't force you to choose Evri as a delivery option. They emailed me back and offered to resend the order at no extra cost through DPD Next Day delivery, which I was amazed by. Absolutely brilliant service and I'll continue to use them instead of any other similar store when need be.

2 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service!!!

I recently placed my first order from OPS . I am overwhelmingly grateful for the quality of customer care that I received from OPS. I would like to say a huge thank you to Nial . His customer service skills are outstanding!

30 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding...

Outstanding...

Ordered on Sunday and delivered today. Excellent delivery speed and communications was perfect too. I was a little hesitant seeing some of the bad reviews but my experience with this company has been very positive...

11 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy from this company

Do not buy from this company. Brought items showing stock in good faith only to be told it was an error. Had an email to say they had processed my refund but so far I haven’t had my money back and its been 8 days now

9 de janeiro de 2025
Opinião espontânea
logótipo da Online Pound Store

Resposta da Online Pound Store

Hi,

I sincerely apologise for the inconvenience that has been caused.
I have now sent you an email in regard to this with a full explanation of your situation.

Kind regards,
Josh

Classificada 5 em 5 estrelas

Quick fulfillment, of some fabulous rare to find items

I ordered on Sunday 03/11/2024, and received today (Wednesday 06/11/2024, I'm very happy with my order, I received every item I ordered, at much better prices than I could find on some rate to find items, than I could find anywhere else, I'm a very happy very excited customer, and I will most definitely be back to shop again in the future 😊😁😊 🌟🌟🌟🌟🌟

6 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Always an excellent service from OPS

I have used Online Pound Store twice now and they are excellent. Wide range of products, fair product and delivery prices, great packaging and they and their partner courier keep you fully updated with your delivery alerts. Will be my go-to from now on, for the products they sell. Highly recommended. Many thanks...

31 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Tried to order with my mastercard but…

Tried to order with my mastercard but wouldn’t accept it. Only wanted visa payment? I pay with credit card for extra security….why don’t you take them?

29 de outubro de 2024
Opinião espontânea
logótipo da Online Pound Store

Resposta da Online Pound Store

Hi,

I'm terribly sorry to hear this.
Thank you for your review.
We take all primarily used card providers as payment, including Mastercard.
If you have experienced any issues that would suggest different, please email us at info@onlinepoundstore.co.uk and provide any information that correlates.

Kind regards,
Josh

Classificada 1 em 5 estrelas

It’s a scamscam tried to use them on…

It’s a scam tried to use them on Instagram link because trust pilot gave it a high rateing and the transaction didn’t go through but to foreign companies tried to take over £100 at the bank account overnight and it’s connected to this company

25 de outubro de 2024
Opinião espontânea
logótipo da Online Pound Store

Resposta da Online Pound Store

Hi,

I sincerely apologise that you have been affected by this issue.
We are aware of this and currently have an investigation opened in regard to this as our likeness is being used unlawfully in this manner.
If you have any information that you would be willing to send over to help us with this investigation, please send this over to info@onlinepoundstore.co.uk as soon as possible.

Kind regards,
Josh

Classificada 5 em 5 estrelas

Impressive customer service…….

I used this website for the first time to order a product that is no longer available (Nivea Ecorefill tablets), not only do they stock them but they have several fragrances to choose from. My order arrived really quickly (3 working days/standard service) and was well packaged. A separate item of makeup arrived incorrectly so I sent an email, a reply came from Josh within 10 minutes, which was impressive. The correct item has been courier shipped with no quibble, you don’t get better than that in my book!

10 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Fake products, L’Oriel Men Expert

Purchased 12 of what i believed to be L’Oriel Men Expert -4 Ice Caps Shower Gel for my husband, only to discover that the product was something all together different. Following conversation with L’Oriel, who stated the product i received was not produced by them and so were unable to help further and appeared to have no interest either, which i found very suspect and unusual. Be very cautious buying from this company, who blamed their ‘supplier’ whom they also own!!!!

1 de agosto de 2024
Opinião espontânea
logótipo da Online Pound Store

Resposta da Online Pound Store

Hi,

Thank you for your feedback.
The mentioned item is legitimate and purchased directly from the supplier and if you feel as though you require further confirmation of this I would be happy to continue our conversation over email.
A full refund was issued for your returned order, that we collected free of charge, upon arrival.

Kind regards,
Josh

Classificada 5 em 5 estrelas

Amazing customer service

After EVRI destroyed my package and told me to contact the store for a refund, OPS resent my order next day delivery, which isn't even something massive worldwide companies do. Amazing customer service!

22 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Omg avoid this company I have been sent…

Omg avoid this company I have been sent an order of filthy products that were covered in black mould out of date items I’m actually shocked this is a major health risk I’ve binned the lot and waiting to hear back

9 de julho de 2024
Opinião espontânea
logótipo da Online Pound Store

Resposta da Online Pound Store

Hi Carlie,

I'm terribly sorry to hear this has happened.
I have sent you an email to provide more information and clarity with your situation and hope that our conclusion is suitable for you.
If you do have any questions regarding this, please do not hesitate to reply to my email.

Kind regards,
Josh

Classificada 5 em 5 estrelas

Great Company

A really nice company to deal with and fabulous products at great prices. I ordered a box of things and was really pleased with everything. I spoke with Ben by email who was enormously helpful and solved the small issue that I had. I will definitely be using this store again.

4 de julho de 2024
Opinião espontânea

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