Onlinereality Opiniões 

1918
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a cafe table actually for use in our new kitchen and it’s excellent. Delivery very fast and decent price. Good comms

Classificada 5 em 5 estrelas

I ordered some new table tops from Cafe Reality, and had great service and delivery The guides were easy to follow, the team on hand for any questions and great prices too!

Classificada 5 em 5 estrelas

We ordered two Anders Large Bar Tables and Rosie Bar Stools for the lunch area in our training room. They look fantastic and have received countless compliments. We also received excellent service fro... Ver mais

Classificada 1 em 5 estrelas

Ordered desk dividers from this company and manufacturer sent the wrong colour in error. Three weeks later and after much chasing, a courier finally collected these. Then a week later, again after c... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de mobiliário de escritório
  2. também em
  3. Loja de materiais para escritório
  4. Loja de móveis

Escrito pela empresa

Office Reality Ltd was formed in 2003. Since then we have been supplying affordable, high quality furniture to companies of all sizes throughout the United Kingdom as well as Internationally.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(1918)

17 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great fast online service

Great fast online service. Goods wrapped perfectly. Excellent company.

22 de julho de 2024
Opinião espontânea
logótipo da Onlinereality

Resposta da Onlinereality

Good Afternoon Paul, good to hear from you. We're pleased to hear you were happy with the service given on your recent order. Please don't hesitate to get in touch if you think we might be able to help with any further enquiries you might have.

Classificada 5 em 5 estrelas

Ordered 3 Desktop Screens

Ordered 3 Desktop Screens. Was kept up to date when delivery would be made. Very pleased with the service and would have no hesitation ordering from them again.

29 de julho de 2024
Opinião espontânea
logótipo da Onlinereality

Resposta da Onlinereality

Good Afternoon Brenda, thank you for getting in touch and letting us know you're pleased with the Xtra Value rectangular screens you ordered. Please let us know if we can be of any further assistance.

Classificada 1 em 5 estrelas

Ridiculous

Got an email at 9.25 to say unable to deliver when phoned up to ask why no body had rang me when at site ,said it's at the drivers discretion and now they want another £45 .00 to deliver again we are an office so why would you try to deliver 1hour 15 minutes before we open at 9.00 ridiculous

5 de agosto de 2024
Opinião espontânea
logótipo da Onlinereality

Resposta da Onlinereality

Hello Duncan,

Apologies for any inconvenience caused. We are looking into this for you and will come back to you shortly with an update.

Hello Duncan,

Further to our previous reply, we have received tracking information that the delivery was attempted at 8.43 yesterday morning. Unfortunately as there were no delivery instructions left with the order, it was sent out to be delivered during our normal delivery hours of 8.30am and 6.00pm.

Kind Regards,

Office Reality

Classificada 3 em 5 estrelas

Efficient sales team but poor deliveries

The sales staff is efficient and helpful, but their delivery system could be better. Delivery schedules and tracking numbers are not available, so no delivery information is available, and deliveries turn up unexpectedly. We missed one of the deliveries, and it took two weeks for another to be delivered (this time no information or tracking details either).

1 de julho de 2024
Opinião espontânea
logótipo da Onlinereality

Resposta da Onlinereality

Hello Manami, thank you for your review. I will feed back to our despatch team about the delivery issues you experienced so we can avoid it from happening again in the future.

Classificada 5 em 5 estrelas

Trapezo industrial bench desk

Great customer service.
Faster than expected delivery
Extremly friendly staff
Beautiful looking office furniture

3 de junho de 2024
Opinião espontânea
logótipo da Onlinereality

Resposta da Onlinereality

Hello Dasha,

Many thanks for your review.

Kind Regards,
Office Reality

Classificada 1 em 5 estrelas

We ordered a cabinet

We ordered a cabinet, it arrived damaged so they sent another one which also arrived damaged. They arranged a collection for both damaged pallets, since then we have had no contact, we have been emailing them asking when the refund will be issued and no one seems to want to reply. It seems they are happy to take your money but not so obliged to send it back! we will not be ordering anymore cabinets from them, the last 6 we have ordered all arrived damaged and because we did not check these straight away we have had to keep them as they only give you 5 days to report the damage. Rubbish customer service when you have an issue!

5 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Superb and Elegant Chairs

Superb and Elegant Chairs

I bought Babatti Stackable Chairs for our Church patio. I was looking for nice and durable chairs for our use and searched through various websites and I was impressed with Café Reality chairs. To start with I bought a single chair to see the quality first. The chair arrived in three day, I presented it to our church council for their approval and it was one of those rare occasions that everyone unanimously loved it and approved it!

The chairs are sturdy, made of finest material, well designed and extremely comfortable for your back. They are available in various vibrant colours; we went for the orange colour. Whether you use them indoors or outdoors, it will not loose its charm and attraction, absolutely exquisite and good value for money. Highly recommend them to anyone and everyone. The delivery was on time. The chairs were securely packed; the couriers were very helpful and polite. Many thanks to Café Reality

16 de abril de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Poor Experience

We have used online reality before and everything was perfect. This time however we ordered two chairs, one was damaged.
We asked for a replacement and they sent us a part and refused to replace the expensive chair.
After many emails we gave up and fitted the part but the chair back will not move and as we didn't have the correct tools the back of the chair is marked

19 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely new chairs!

Purchased the Oncorr Poly chairs from Edu-quip, part of the Onlinereality group.

The product is fantastic, the vibrant colours of the chairs looked even better than the photos. It brightened up our new children's play centre and everyone loves it.

Customer service is top class too. Highly recommend.

1 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding customer service with a…

Outstanding customer service with a great product range at competitive prices. having ordered a number of items for the office and always been happy with the quality. we have had one damaged item but the issue was dealt with quickly and without fuss. Thanks so much for a great experience.

7 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Quality 3 drawer wooden filing cabinet

We ordered a 3 drawer wooden filing cabinet for home use and were very pleasantly surprised to have it delivered within 24 hours of placing the order. The only assembling required was to fit the drawer handles, which was very simple. We are very pleased with the quality of this product and would certainly use this company in the future.

18 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

common room seating

We ordered seating for our language school student rooms. Very quick responses to enquiry emails, delivery within a few days of order being placed. Staff said "Delivery man Dean was excellent"! Overall a very good experience.

26 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Table desk top

Well packaged. Great customer service when bespoke table top I ordered could not be delivered in time. Table top arrived as ordered. Great quality.

24 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We are very happy with product & service

We are very happy with the Radial Meeting Table we procured recently, the customer service team were very helpful over the phone and the item was delivered well packaged.
We would be happy to procure from Onlinereality again.

16 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

What a lovely product

I ordered the Harmony Pretend Play Kitchen set for my early years setting and couldn't be happier with it.
Not only does it look amazing but it's also very well made and durable for the use it gets.
Very quick delivery time and would definitely order again in the future.

15 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Quality product and service

Needed a new Tambour door cabinet to match the one ordered previously. Contacted the company and they sent me a link to make it easier to locate. They answered all questions promptly and made the experience very simple. The product itself is of great quality and ideal for what we needed. It arrived fully assembled and the delivery staff were very polite, courteous and helpful. Overall a great experience from start to finish and would definitely recommend company and would use again.

19 de janeiro de 2024
Opinião espontânea

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