Kev, the assistant in Morrisons Gainsborough car park, was extremely friendly, polite and efficient. It was a pleasure to meet him. He explained everything perfectly. The repair is very good.
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Leia as opiniões dos outros
Booked in last week and received confirmation. Drove 30 mins to the location but no-one around. Called the repairer, left a message. Did some shopping. Called the central number to be told "Paul is o... Ver mais
A empresa respondeu
Turned up without an appointment, saw the crack in windscreen and went straight to work, bonus is you don’t need to do much else. Mark contacts your insurance provider on your behalf and the rest is h... Ver mais
A empresa respondeu
Can’t figure out how to leave a Google review so leaving one here instead. Kevin brown fixed me windscreen chip straight away at Morrisons Gainsborough car park. He was very helpful and knowledgeable... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Optic-Kleer, the reliable, convenient and great value way to repair your windscreen. We mostly work from supermarket and DIY stores and can repair your chipped windscreen while you shop, saving you valuable time. Most insurance policies cover windscreen chip repairs so it probably won’t cost you a penny. We’ll take care of the insurance paperwork too. Our trained and experienced windscreen repair technicians will fix a stone chip while you wait or while you shop at your local supermarket. If your motor insurance covers windscreen damage it probably won’t cost you a penny. Also, because Optic-Kleer don’t replace windscreens we won’t push you into a replacement that you don’t need. If your windscreen can be repaired we’ll repair
Informações de contacto
19-20 Morgan Hours, Gilbert Drive, Boston, PE21 7TQ, Boston, Reino Unido
- 01205 311132
- support@optic-kleer.co.uk
- www.optic-kleer.co.uk
4,3
Excelente
79 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kev Gainsborough Morrisons
Kev, the assistant in Morrisons Gainsborough car park, was extremely friendly, polite and efficient. It was a pleasure to meet him. He explained everything perfectly. The repair is very good.
18 de setembro de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Elizabeth,
Thank you for using Optic-Kleer for your windscreen repair, its great to hear that you were very happy with the service provided by our operator Kev, thank you for taking the time to leave this review, we will pass your comments on to Kev.
Kind regards,
Hayley (Optic-Kleer Head Office)
Wasted trip, no communications
Booked in last week and received confirmation. Drove 30 mins to the location but no-one around. Called the repairer, left a message. Did some shopping. Called the central number to be told "Paul is off sick, I thought he was going to call you"
Would have been so easy for them to send me at least an email, but they did not
15 de setembro de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Phil,
We are very sorry for the oversight on our part not to have contacted you to let you know that our operator Paul Looker was not on site today due to an acute health issue which resulted in him being admitted to hospital at late notice. Our operator did amend his diary to change our website which would advise anyone looking for a repair that he was not on site but, as you had booked an appointment in last week, you would not have automatically be made aware, only if you had checked our diary before leaving home would you have seen this change.
We completely accept that we have on this occasion fallen short of our usually excellent customer service by not ensuring you were contacted and made aware of this change, for this we can only apologise.
Please rest assured this matter will be addressed by us to avoid such sicarios from occurring in the future.
Kind regards,
Hayley Tomlinson
Optic-Kleer Head Office
Brilliant job
Contacted Joe in the week to chat about a repair was very knowledgeable and professional popped down to get the repair done today every thing was explained and repair carried out ,very happy with the repair and Joe was really good , will definitely use again if needed
11 de setembro de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Trevor,
Thank you very much for providing us with your feedback following your windscreen repair with our operator Joe, we are delighted to hear that you were very impressed by his service and we will forward your comments to Joe.
Kind regards,
Hayley Tomlinson
Head Office
No option to rate 0 stars.
No option to rate 0 stars.
I had a very tiny stone chip (around 1mm) that was stable and I had been monitoring for around 4 weeks, it had been checked by a local garage.
I found Optic Kleer by chance in Sainsburys car park. The man agreed it was a minor repair that could be undertaken quickly.
When I returned after 20 mins, I was told "when I went to your car the chip had spread into a crack. I didnt even touch it, must have been the heat"
Apparently it was coincidental timing that it had been stable for a month, and survived weeks of sunshine, only to turn into an 8 inch crack that needed a total windscreen repair when a worker glanced at it. It "had never happened to him before".
Luckily for me, he had referred me to their windscreen replacement service (same company), obviously at more cost to me, and considerable more profit to the company....
I decided to instead go to a reputable company for my replacement.
Avoid this company at all cost - total scammers.
8 de agosto de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hello Louise,
We have spoken to our operator who you saw on Saturday morning, Matthew, he has explained the events that occurred upon your arrival; how he had been working on another vehicle when you approached him which he left to come over to your car and take a quick look at your screen advising the small chip you had appeared to be repairable. At this time Matthew went through with you our pre-repair declaration explaining the risks of repairing your screen, including the possibility of the glass cracking after which you signed the declaration accepting these terms and conditions before leaving your vehicle with him whist you went in to Sainsburys.
After Matthew completed his repair to the other person's vehicle he went over to your car to see that the chip had spread to a crack, Matthew had not touched the screen. Although we can understand why you would think he was to blame we can assure you that it was, as Matthew explained, very unfortunate timing and your screen had cracked on its own whilst you had left it with Matthew.
The glass on your windscreen was already weak due to the chip it had already sustained, the added extremely hot temperatures on Saturday had heated your screen to a very high temperature and sometimes small changes in air pressure or movement placed on the glass from simply opening and closing your door can cause chips to suddenly crack. We try to repair small cracks to prevent this from happening but there are occasions out of our control when this is just not possible.
Matthew explained what happened to your screen once you returned to your vehicle and offered to pass your details to our partner company, Auto Windscreens for them to assist you with a quote for replacement, our standard procedure in this scenario but not something we make any considerable profit from, especially compared to carrying out a repairs; repairing a chip is always our preference and we only advise a replacement is required if a customers chip is too large for repair or, as in your situation, a chip has cracked beyond a possible repair. We carry out hundreds of repairs every month and on average less than 5% result in a fail, we are sorry that this happened to you Louise and are glad you have now replaced your windscreen.
Kind regards,
Hayley Tomlinson
Head Office
Great Customer Service
I had a large chip in my windscreen and by off chance saw Optic Kleer whilst I was shopping at Asda Fosse Park. The technician was brilliant, from the start to end of process. He explained exactly what could be done and how long it would take. Really helpful and kind, Optic Kleer are lucky to have such a great employee.
1 de agosto de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Sarah,
Thank you very much for providing us with your feedback following your windscreen repair with our operator Sean today, we are delighted to hear that you were very impressed by his service and will forward your comments to Sean and I am sure he will be just as pleased.
Kind regards,
Hayley Tomlinson
Head Office
Windscreen repair
Paul was a very likeable chap and completed my windscreen repair with utmost professionalism at Sainsbury’s, Winnersh. He exceeded my expectations. Great company to do business with.
22 de julho de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Denny,
Thank you very much for providing us with your feedback following your windscreen repair with our operator Paul, we are delighted to hear that you were very impressed by his service and will be recommending Optic-Kleer to others which is great to hear, thanks. We will forward your comments to Paul and I am sure he will be just as pleased.
Kind regards,
Hayley Tomlinson
Head Office
Was in Great Cornard
Great, personable and helpful chap seen today on a very, very hot day in Sainsburys at Great Cornard Sudbury. Window crack looking far better then it was, all done inside half hour. Thanks for being there on such a hot day. 🌞
26 de junho de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Fiona,
We are very pleased to hear that you were very happy with the service you received today from our operator Chris, especially in this extreme heat - thank you for taking the time to share your experience by leaving us this great review, we really appreciate it. We will be sure to forward your comments on to Chris who I am sure will be just as pleased.
Kind regards
Hayley Tomlinson
Optic-Kleer Head Office
Faulty repair, now i need a new windscreen
I had a chip in my windscreen that wasn’t repaired correctly, after being told it would be able to handle any weather or temperature anomalies, there is now a 12 inch crack in my windscreen.
24 de junho de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Joshua,
We are very sorry to hear that you have been dissatisfied with our service mainly due to the unfortunate occurrence of your failed repair resulting in you needing to replace your windscreen; the main objective of a windscreen repair is to restore the strength back to the screen in an attempt to stop any chips getting worse. There are sometimes occasions beyond our control which may cause a repair to fail, extreme temperature fluctuations may be one of those and for this reason our operator confirms he did not make any claim that the repair he would carry out on your windscreen would handle any weather or temperature anomalies.
Despite the best attempt by our operator to carry out a repair, you screen unfortunately failed and we have taken the appropriate action to ensure you are refunded the money you paid for your repair and cancel your insurance claim as well as advising you on the next step to take to get your windscreen replaced.
We trust that our handling of your failed repair was satisfactory Joshua, if you would like to further discuss your concerns you are very welcome to contact our head office on 01205 311132.
Kind regards,
Hayley Tomlinson
Windscreen Repair
John Speare was very polite, helpful & knowledgeable
Repair was carried out with a very good result
I would definitely recommend John Speare to repair any windscreen
9 de junho de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Christine,
Thank you for using Optic-Kleer for your windscreen repair, its great to hear that you were very happy with the service provided by our operator John and that you recommend us to others.
Kind regards,
Hayley (Optic-Kleer Head Office)
Saw Mike in Morrisons car park in…
Saw Mike in Morrisons car park in Dereham, booked an appointment online and got seen very quickly and efficiently. Very happy with the service will definitely use again and also got a good tips on windscreen if it happens again
6 de junho de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Sarah,
Thank you very much for providing us with your feedback following your windscreen repair with our operator Mike Chambers, we are delighted to hear that you were very happy with his service and will forward your comments to Mike who will be just as pleased.
Kind regards,
Hayley Tomlinson
Head Office
Superb customer service from Tim Wait
Superb customer service from Tim Wait. I saw him in Morrisons car park a month prior to my appointment. He gave me a card and I contacted him 3 weeks later to get booked in. He then text me to say he would be there earlier if I was interested and I asked him to just text me in the morning when he got there and true to his word he did. 30 minutes later it was all done and dusted. Very charming and totally professional. Good value for money too rather than a new windscreen. Thank you.
27 de maio de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Sharon,
We are delighted to hear what fantastic service our operator Tim provided to you, thank you so much for taking the time to leave us this 5 star review, it is very much appreciated and we will be sure to pass your feedback on to Tim so he is aware he is doing a great job.
Thank you again for using Optic-Kleer.
Kind regards
Hayley Tomlinson
Optic-Kleer Head Office
Had a chip repair completed by Kev
Had a chip repair completed by Kev. He did a great job and was a kindred spirit from Yorkshire.
Had a great chat and job finished perfectly in 20 minutes
12 de maio de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi David,
We are pleased that you were happy with the service our operator Kev provided to you throughout your windscreen repair, thank you for taking the time to leave us this great review - we will pass on your comments to Kev who will be happy to hear that you were pleased with his service.
Kind regards,
Hayley Tomlinson
Head Office
Thomas did a great job.
I came to Optic-Kleer through Windshield Hub. I booked with WSH and they contracted Optic-Kleer, which was good for me. Thomas did a great job answered my potentially annoying questions and was done in under an hour. He just finished. Everything at this point looks great, I'm happy to know of their existence and will recommend them and use them again if necessary, in the future.
4 de maio de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi, it is great to hear you had such a great experience with Optic-Kleer and have left this great review - you have however left this review on the United Kingdom's Optic-Kleer Ltd. Trustpilot page. We cannot forward this to them I am afraid so you may want to re-post on the American page.
Best regards,
Optic-Kleer Ltd. (UK)
Great service by Kev at Morrisons Retford
Had a chip repaired today by Kev in Retford Morrisons car park. Arranged a time, process fully explained and all done in 20 minutes. Excellent service. Will certainly recommend to friends and family
Email I received doesn't allow a review to be left, so needs sorting
24 de abril de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Colin,
Thank you very much for providing us with your feedback following your windscreen repair with our operator Kev Brown, we are delighted to hear that you were very impressed by his service and will be recommending Optic-Kleer to others which is great to hear, thanks. We ill forward your comments to Kev and I am sure he will be just as pleased.
Regarding your additional comment about not being able to leave a review, we do send out invitations to provide a review as a matter of course following all windscreen repairs, according to our system this was sent to you (if you have not got this email it would be helpful to us if you could let us know as we may need to look in to this). If you did get this email, perhaps you mean that you can only follow the review link if you have a Google account - we are aware is, if you do not have a Google account, somewhat inconvenient but we do appreciate you finding us on Trust Pilot so you were able to publicly review the service you received.
Kind regards,
Hayley Tomlinson
Head Office
As soon as I asked Kevin he seemed very…
As soon as I asked Kevin he seemed very helpful assesed what needed doing got on with it in a professional and pleasant manner explained what he was doing throughout which I found realy interesting when finished it looked realy good and I felt so chuffed that the crack was sorted and that I wouldn’t have to drive worrying that the crack was going to get bigger and lead to a new window screen carnt thank him enough for a ace job well done thankyou 👍🏼
19 de abril de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Stephen,
Thank you very much for providing us with your feedback following your windscreen repair with our operator Kev Brown, we are delighted to hear that you were very impressed by his service and repair to your crack. We will forward your comments to Kev and I am sure will he will be just as pleased.
Kind regards,
Hayley Tomlinson
Head Office
Saw Mark at our local ASDA
Saw Mark at our local ASDA, and he looked at the small chip on my windscreen and explained what he could do.
Went back the next day and job done and Mark had all the paperwork done.
Easy.
Many thanks Mark Pemberton
19 de março de 2026
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Kevin,
We are really pleased to hear that you were happy with the service that our operator Mark provided to you throughout your windscreen repair. Thank you very much for taking the time to leave us this great review, we really appreciate your feedback.
Kind regards,
Hayley Tomlinson
Optic-Kleer Head Office
Resposta da Optic-Kleer Windscreen Repair
Thanks very much for leaving this great review following your windscreen repair, we are pleased to hear that you were happy with our service and recommend to others.
Kind regards,
Optic-Kleer Head Office
Thank you Mark!!
Mark fixed a crack in my windscreen and he was fantastic! He was so so lovely and did an amazing job in just 20 minutes. He explained everything to me so I knew exactly what he was doing and how it all works. I will definitely be using them again if I ever need and would recommend to anyone! Thank you Mark!
22 de janeiro de 2026
Opinião espontânea
Kevin at morrisons Scunthorpe a*
Turned up at morrisons Scunthorpe and had a chat with kevin all sorted in 20 minutes really good job done
10 de dezembro de 2025
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Thank you very much Steven for using Optic-Kleer for your windscreen repair and for your great review, its great to hear that you were very happy with the Kev's service and repair.
Kind regards,
Hayley Tomlinson
(Head Office)
John Speare has once again done an excellent repair
John Speare has once again repaired another windscreen for us. As always he did an excellent job with a smile. Wouldn’t use anyone else. Thank you John.
9 de dezembro de 2025
Opinião espontânea
Resposta da Optic-Kleer Windscreen Repair
Hi Lesley,
Thank you very much for leaving John such a lovely review following your windscreen repair, we are really pleased that you were once again very happy with his service.
Kind regards,
Hayley Tomlinson
Head Office
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