I ordered a sweater at the beginning of September and it never shipped. Despite multiple attempts at emailing and phone calls I never received any response. When I commented that on their socials in t... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I ordered a sweater at the beginning of September and it never shipped. Despite multiple attempts at emailing and phone calls I never received any response. When I commented that on their socials in t... Ver mais
A empresa respondeu
I bought the fine Lambswool Brant Wrap in Silver already having another in the burnt orange colour. They are both so soft and warm as scarves but are soft and fine enough to be worn as wraps across th... Ver mais
Having a slight problem with an item ordered online, Kate ensured a replacement was sent out that same day, despite myself not having returned the original at that time. It was also the last posting d... Ver mais
I visited the new store in Flookburgh on my way to Holker Hall, it’s fabulous Although I was sad to see the move away from Ulverston I could see why this works I purchased a pink cashmere scarf as... Ver mais
We are a British knitwear design studio based in Cumbria. Working with British mills to produce items of quality and longevity.
Casson Street, LA12 7JQ, Ulverston, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
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Oubas is one of my favourite companies. From placing your order to it arriving it is done with care. The packaging is always beautiful. Quality is amazing, it is created with love and attention to detail. Bonus points for doing custom sizes for people who are not clothes mannequin sized.
Typically I ordered Forest Green merino wool with long sleeves as the weather turned but when I tried it on I was so happy - looking forward to being able to wear it later. In the meantime my light summer ‘cotton’ knit top from last year is back out and looking just as fabulous with linen and cropped trousers.
Great high quality knitwear. Friendly and helpful staff
Great sweater! Lovely wool and color. My husband won’t take it off:)
Just a great local company
Fantastic knitwear - beautiful colours and designs
Thrilled with my scarf and jumper
Great quality lovely colour classic with a twist - personalised service
Came sooner than expected given it was made to order. Really good fit and colour is nicer than the picture.
Great quality item, made locally to me. Lovely staff who gift wrapped my item for me.
Never received it, cannot get tracking updates or assistance. Very frustrating.
Another beautiful purchase - the style and red brick colour are fantastic. I went for a looser fit and it is very flattering. Lovely weight, beautiful wool. Love it.
Oubas made me a beautiful cable jumper, it's made locally in Ulverston
Cumbria. Kate and her staff are always helpful and remain in contact with personal service.
Leider hat alles nicht geklappt. Der Pullover wurde am 5. August bestellt. 2 Lieferanten wurden nach meiner Reklamation, dass die Ware immer und immer wieder nicht geliefert wird, beauftragt. Als 2.Liefertermin wurde mir der 17. September zugesagt, leider klappte auch dieses nicht. Wieder musste ich die Initiative ergreifen obwohl Laura von Oubas versprach, dies zu monitoren.
Oubas hat zwar den Betrag für den Pullover zurückerstattet, aber die Versandkosten und die Zollgebühren muss ich nun tragen, obwohl ich nichts bekommen habe! So habe ich Lehrgeld für nichts bezahlen müssen:-((. Schade, den die Wollprodukte scheinen schön zu sein. Ich werde aber nur noch in Deutschland kaufen, denn diese Erfahrung und der Ärger und die investierte Zeit sind einfach zermürbend!
Bad Bad bad
Keine Ware rechtzeitig bekommen.
Letzte Mails nicht mehr beantwortet
Werde dort nie mehr bestellen.
My order was placed mid July, arrived early August. Was well out of specification - returned using the prepaid label and a promise made for a replacement that is within spec. I can get no response from OUBAS - to e mails, phone calls or the chat box despite multiple messages. Not good.
I have had a previous product which is excellent and why I ordered a second. But this service is worrying and they have had my money since mid July.
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