OurRitual Opiniões 

Easy to use and really practical. Our counselor Simone has been so helpful in guiding us

I was skeptical of using an app and remote therapy but I couldn't be happier with my experience. Daya is a wonderful relationship councilor!

I published a review of OurRitual several months ago, after months of going back and forth with customer support. I was charged for sessions that my therapist cancelled due to emergency, and OurRitual only agreed to compensate me in session credits if I CONTINUED my subscription and kept paying them. While I do not blame the therapist, it is completely unfair to charge the customer for services that were never received. Furthermore, upon choosing to cancel my plan following this experience, I was charged an additional $200+ termination fee even though I had only been able to attend 6 sessions in THREE MONTHS due to therapist cancellation, inability to schedule due to changing therapists once, and a few weeks where I did not schedule any sessions myself (which I obviously did not ask for compensation for). I have only ever asked for compensation for the sessions that I missed due to OurRitual’s fault. It took months on end of speaking with customer support and only after publishing an honest review of my experience, was I offered a fair resolution.

I was offered a free month and 4 session credits, which seemed fair but in hindsight I never should have accepted. After my therapist again didn’t show up to the second session I had scheduled (due to emergency, not the therapist’s fault), I decided to officially pause my plan for a while through the app as I knew how much of a hassle it would be to go through OurRitual support again to regain that lost credit, and I could not deal with the added stress in my life at the time. Finally, I decided to cancel this subscription with OurRitual as I decided I would not be continuing. Upon trying to do so, I learned that I would be charged $208, for trying to cancel the one month subscription that was given to me for FREE, as compensation. I am writing this review after my card has already been charged, and I have already reached out to support but to no avail.

I don’t write reviews at all, not even for bad experiences, but this has genuinely been the worst customer support throughout any company that I have ever dealt with in my entire life. I have never encountered an issue like this before nor a company so willing to overlook problems on their own end and let the customer take the loss. Emailing customer support agent felt like emailing bots, all responses were cookie-cutter, seemed like they did not even read anything I wrote at all with how much they refused to acknowledge the issues I brought up. I can even defend big corporations, but I cannot defend nor ever recommend OurRitual at this point. If you haven’t had any issues or therapist cancellations yet, consider yourself lucky. Yet the moment you have to speak to support about anything, just keep in mind that they will not have your back or give your case a fair review, even for issues that aren’t your fault.

I am utterly exhausted after dealing with this company, even more so than in the relationship which caused me to start in the first place.

Great providers!

Laura has been great in helping my partner and I with our concerns and challenges. We have noticed an incredible change in the health in our relationship and also our personal wellbeing. We are so grateful we have found someone who can really help us!!

The expert my partner and I have been working with through OurRitual has been great. We’ve been making actual progress improving our communication. The videos and exercises in the app are helpful, too, especially when combined with the video sessions with our expert.

My therapist Roni is awesome . She is patient, kind and is really helping me and my partner

Our therapist made our experience great. I also appreciated the different subscription plans offered. Our therapist provided us with many tools and resources to approach and communicate our challenges.

We wish we had more time with her during sessions. We’ve really been using the tools she’s given us and we feel like we are growing in communication and more in love each week.

Noga our therapist is just excellent!!! She has really helped us and we are super grateful

Preeti Mann was one of the best therapists I have ever had the pleasure of working with. While the app isn't perfect, it's a little slow and buggy at times and the service is expensive, Preeti made everything a 5 star experience.

OurRitual has been a blessing! <3 me and my fiancé had our relationship almost to the brink of ending. Our therapist, Cherrise was there to support us and guide us on a new journey of a healthier start to our relationship. We have taken tools and knowledge that we will apply and use for the rest of our lives!

Priya was wonderful. She always listened to me without judging. Her words were always kind and she always knew exactly what to say.

Great experience

We got marched quickly and really enjoy our therapist. The activities to do along side the sessions is also a great help throughout the week.

Easy app. Great sessions and communication. Gave me really helpful exercises and insights to think about

Gabriela G is the best. She did a great job with our situation and offered good reliable discussion points. She was warm and inviting and wasn't afraid to call out good and bad in the moment and address miscommunications. Gave us practical help and offered good service. Love OurRitual.