OutdoorGB Opiniões 

In summary I purchased walking shoes, they were not comfortable so I returned them. Received confirmation of the return and advised that I would receive the refund in 5-10 days. That was on the 7th July 2025. After hearing nothing I chased on the 17th July and was notified on the same day that the company had ceased trading. I have been chasing the liquidator (PKF Smith Cooper) for the refund without success then today I notice the company is trading again.
On 17 Jul 2025, at 09:33, Brian Muchena wrote:
Good morning
On 15th July 2025, after 29 years of business, it is with huge disappointment that ExtremeGB Ltd. (company number 03254526) ceased trading, with a view to proceeding into Creditors’ Voluntary Liquidation on 31st July 2025.
To all of our customers, suppliers and partners, thank you for your tremendous custom over the last 3 decades, it’s been a great journey, and we are honoured to have helped provide you with the kit you needed to enjoy the outdoors; whether that’s up a mountain, out at sea, or on a bike.
Dean Anthony Nelson and Emily Louise Oliver of PKF Smith Cooper, Prospect House, 1 Prospect Place, Pride Park, Derby, DE24 8HG are in the process of being appointed as Joint Liquidators on 31st July 2025.

Avoid terrible customer service, placed an order for 4 items only one was shipped no email to notify that the items out of stock until I have chased my self, they have offered to send a replacement ladies items instead of men's originally ordered, and on top of that they have a nerve to charge me delivery charge for single item delivered even so the order was not for filled in full.
I would give no starts but fortunately for them you cant proceed without not giving any starts

I would love to tell you about the product but I am still waiting. You know about a company by its response to issues but again I still wait. Be warned that they say Royal Mail is used on their website but Evri was the company. Supposedly next day or two delivery is over a week and counting. Missed my son’s birthday and more. I have tried to use the company chat but it does not work and sent two emails with no response. Evri, well what do you expect…..a tiny bit better actually but not much. Their ai chatbot at least works. It’s only two stars as I am optimistic about the product.

Excellent clothing for fishing

Unable to place order or contact company after multiple attempts over 3 days.

I returned a jacket for a refund on 23rd June. I have the email they sent on 25th June telling me they had received it and ‘We can confirm that we have processed your refund. It can take 5-10 days to credit your account’ I left it for 3 weeks (16th July)before trying to log on and chase it up and got the ‘we have ceased trading but thank you….’message. I did contact the liquidators and they sent me lots of paperwork that I didn’t understand so I never sent it back. £37 wasn’t worth wasting my time if I was never going to get my refund. I just came across the paperwork and thought I’d look online to see if anyone has had any luck and found this on Trustpilot so I guess the answer is no! If you Google them they say they are relaunching in the coming weeks!

Absolute nightmare to try a return a pair of cargo trousers - 2 x emails to customers services tried ringing informed by voice recording that they are only open 1230 - 1330 Tuesday to Friday this was at 1315 on a Thursday - tried online returns but the order number on my receipt was too short ? So wouldn’t recognise it !!!
Tried to online live chat this is closed for updating….I am beginning to think these jokers don’t really exist!!!

This company is HOPELESS. I bought a pair of sandals on 25 July this year and returned them immediately because they did not fit. I have waited and waited for the £37.77 refund. It hasn't come. Now it is almost September and despite many emails to the company, I still have not received the refund. They sent me one email a while back saying that they were 'experiencing difficulties with processing refunds' and they promised to refund within two days. That two days has long since past. I AM STILL WAITING.

I placed an order without problem with items at a good price. Confirmation email said delivery would be within 2 to 8 working days. After 2 weeks I contacted them to enquire where the parcel was as we hadn't even received a dispatch email. They said they hadn't yet received the goods from the retailer yet. Apparently I should have known this because the page would have said "available to order". Would any other customer have thought this didn't mean us as individuals? Apparently it means they have to order them before I order them! I was assured they'd be delivered soon. We needed the items for a sponsored hike and after waiting 3 weeks and again being told they still hadn't arrived, I cancelled the order and went elsewhere.

Outdoor GB - 1) Make clear on your website when you don't have items in stock. 2) Don't send emails with unrealistic timings if you know you don't yet have the items being sold.

I would have put zero stars if I could!

I placed an order for a £40 Dare2b jacket. I contacted them after 14 days as I had not received. The delivery had said 2-6 days.

After a few back and forward emails, I was informed that they were waiting on stock to arrive. This was 15th July and the day they went bust! What I find so annoying is that they must have had some inkling at that point, yet blatantly lied to me that everything was fine.

Then on 28th July, I received two letter headed as ‘proposed creditors voluntary liquidation’, dated much earlier in the month mind! I had until 31st July to respond. From the attached documents, it showed that they owe over 3 million pounds to multiple companies.

The company website has now disappeared, with a ‘thank you’ for your custom! Cheek!

Guess I’m not getting my £40 back! So annoyed!

Sent back a faulty pair of Berghaus trousers which were acknowledged as faulty, outdoor GB sent me a credit note on the 15th July which expires in Jan 2026, went online last week to use it and found the company went into liquidation on the 15th July. This is not acceptable, the credit note is obviously useless and you still have the trousers. I would appreciate if the trousers or money could be returned. Awful customer service, no wonder the company has gone into liquidation.

They went in liquidation and stole a pile of money from all of us customers. Ordered a pair of working boots a month ago, it never arrived and now I've got a message that they are over, thank you. No mention about my money and wasted time. We should unite all who have been scammed and drag the owner(s) to the court of justice.

There was a manufacturing fault with a Tilley hat that I bought. After sending video evidence to Outdoor GB they agreed to refund or exchange it and supplied a postage paid return label. They sent the hat back to Tilley detailing my complaint. A lady named Polina organised a replacement which was sent back to me via Royal Mail 24 hr service. It took a little while to resolve the matter but Polina could not have been more helpful. The new hat is perfect. The test for a company is to see how they deal with complaints or problems. Outdoor GB were exemplary in my case and I would highly recommend the company as one that you can trust should there be any problem. Added to that their prices are very competitive.

an easy purchase. A great shirt, lightweight, breathable and a comfortable fit. The sleeves have a securing tab for when they are rolled up.

Ordered boots 3 weeks ago - delivery estimated 2-7 days and in stock when I ordered . Emailed customer service- they had to be shipped ! From where ? China ? This is supposed to be a uk firm or so they say . Had they stated this when I was ordering I would have chosen a different company. Also no refunds or cancellation of order ! AVOID

Faultless service. Thank you.

Easy ordering, great price and speedy delivery

No problem at all, great friendly comms and my new hat is a real cracker.
Thank you.

Great Customer service and quick response as well as order processing.

Will definitely shop from them again. Excellent price and such good quality!