I ordered a computer case for a good discount (over 50%). They confirmed the order and took my money. They then wrote a further email saying: "Unfortunately, due to a website pricing error caused b... Ver mais
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Leia as opiniões dos outros
Ordered Argyle jacket which was received within the expected time. Had some small issues with the stitching and was offered a replacement. However I declined and requested a refund. This was agreed an... Ver mais
A empresa respondeu
I hadn’t used outdoorGB before but they had the items I was looking for, ordering and delivery process all worked well and was quick. There was a small issue with one of the items I received, so I ema... Ver mais
A empresa respondeu
Excellent experience - bought a Musto jacket that was half the price on this website compare to others. Bargain. Signed up to Newsletter and immediately received free postage as well. Arrived within 2... Ver mais
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de artigos para acampamento
- Loja de roupa
- Loja de artigos para desportos ao ar livre
- Loja de artigos de corrida
Escrito pela empresa
Dedicated to getting you outdoors. We are an independent online retailer offering an outstanding range of high-performance outdoor clothing, footwear, equipment and supplies from top brands such as Berghaus, Salomon, Merrell plus many more. We share your passion for the outdoors and that's why if you're planning a hike or camping adventure, whatever the season, we can keep you warm, dry and ready for the elements! With fantastic prices and free UK delivery on many items, there's nothing stopping you from kitting yourself out ready for your next epic adventure.
Informações de contacto
2-4 Bentley Way, NN11 8QH, Daventry, Reino Unido
- 01604 266 300
- sales@outdoorgb.com
- www.outdoorgb.com
4,2
Bom
17 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Stuff
Good products, swift delivery, good customer service
27 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
1 month and still no delivery!!
I ordered a backpack on the 10th June, Its now the 7th July. I've asked for a refund numerus times and they refuse, saying it's not there policy.
I've tried to call them, You only get the answer phone message for when their open, It is between those times but still don't answer.
10 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Thank you so much for taking the time to share your feedback and review with us. We sincerely apologise for the delay in delivering your parcel. I understand how frustrating it must have been to wait for your order, especially since it was shipped on the 27/06 and got held up within the Amazon network for over 10 days. It's truly unfortunate that the item was already on an extended lead time, further prolonging the delivery time. We deeply regret that our carrier did not meet the expected standard on this occasion. I'm relieved to hear that the item has finally been delivered, and I hope it brings you the satisfaction you were anticipating. Kind regards Outdoorgb.
I have a 46 Inch waist and getting…
I have a 46 Inch waist and getting sports trousers in the UK is difficult, and OutdoorGB does allow you to order some of there trousers in larger sizes, normally on back order so you may need to wait a few weeks. only reason for 4 stars is my one of my orders took a week longer than expected to show up.
29 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you so much for your thoughtful feedback and wonderful review. We are truly delighted to hear that you are happy with your product. Your satisfaction means the world to us, and we are constantly striving to improve our lead times with our suppliers. Your input is incredibly valuable to us, and we appreciate your support.
Kind regards, Outdoorgb
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Brought k9 sports sack urban for my…
Brought k9 sports sack urban for my miniature dachshund, used it on the Llaberis path up snowdon. Was absolutely brilliant, he seemed comfortable and enjoyed being carried in it, was comfortable for the human to.
1 de julho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Top hat
This is my second one of these, sadly I left the first one on a train. Great for shade or to keep a shower off. Lovely fit, great quality.
28 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Really slow delivery Item fine but they…
Really slow delivery Item fine but they take far to long to deliver over 14 days
1 de julho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good morning. Thank you so much for taking the time to review and provide feedback. I understand how important it is for you to have clarity on the availability of our items. Some of our products are listed as available to order, which means they may have a longer lead time as we source them from our suppliers. We make sure to display this lead time below the products on our website and also include it in the confirmation email to keep you informed. This approach allows us to offer a wider range of products at competitive prices for our valued customers like you. Could you please share your order number with us? We would be more than happy to look into this for you. Kind regards Outdoorgb
Excellent price and fast delivrry
Excellent price and fast delivrry. So good I purchased another.
20 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Arrived in 24h and it is really…
Arrived in 24h and it is really waterproof.
28 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Customer Service is terrible.
I ordered a pair of Birkenstocks and was advised to go a size up. I did and they came but are too big. I wanted a smaller size which they didn't have so I asked for a refund. They told me I'd have to pay for the postage. I only want a refund because they don't have my size, not because I am unhappy with the product. This is what it says on their website about returns - We offer a free returns service for faulty products and product exchanges over £40 (e.g. changing size/colour) within the mainland UK. They refused to accept responsibility for the return and insisted that I pay for the postage. Totally unacceptable.
1 de julho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good afternoon. Thank you so much for taking the time to share your feedback with us. I understand how frustrating it can be when sizing doesn't meet expectations, and I apologise for any inconvenience this may have caused. While our website does not include specific instructions about sizing up for Birkenstock. Our terms and conditions regarding refunds are designed to maintain fairness and consistency for all our customers, and I hope you can understand our position. We didn't provide a free returns link for refunds, as our policy is to offer this for exchanges to help keep our costs manageable. As a small family-owned business, we strive to offer competitive prices while maintaining quality service. Thank you for your understanding and support. Kind Regards Outdoorgb
One month to deliver
One month to deliver.
Items were in stock at the point of purchase. 2 weeks after the order I chased them, they responded immediately saying they were waiting to restock one of the items. An automated message arrived a week later saying they were waiting to restock and item which would take another week to arrive with them. I got my P&P refunded when I asked for it, only reason why it’s 2 star and not 1
OGB12647111
Ordered 28/05/25
Posted 25/06/25
26 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good morning. Thank you for your review and feedback. We sincerely apologise for the delay in delivering your order, which took over a month. Could you kindly provide us with your order number so that we can investigate the matter further? Our goal is to learn from our customers' experiences to improve our services and ensure that you have a pleasant experience in the future. Kind regards Outdoorgb
Delighted!…
Delighted with our new Helly Hansen bag. I've never used this website before, but I definitely will again. The bag arrived within 48hrs and was well packaged (which so many other companies aren't doing now). The bag is fantastic, plus it was in a sale.
I'd definitely recommend OutdoorGB.
24 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Great product
This purchase was very easy. As it happens, I had ordered the wrong quantity so contacted them asap and they added on to the quantity of my order, no bother. Items were delivered promptly, well packaged and exactly as expected. Price was great! First time ordering from this company but would definitely order from here again.
21 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Great Fitting helmet & fast delivery…
Great service quick delivery to north Scotland.
Helmet fits really good I am size 61 1/2 & the adjustment on the helmet was more than enough. Great fit even with my thermal liner in .
27 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Easy to order,had to wait for delivery…
Easy to order,had to wait for delivery of stock but I was kept informed
24 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Easy website to use
Easy website to use. Great discount on current products. Did what it said on the tin.
17 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Good web purchasing experience but…
Good web purchasing experience but product (baseball cap with neck coverage) was cut away too much exposing the ears which needed to be covered. Perhaps re-shaping the neck flap so that it covered ears but still allowed peripheral vision would be helpful
18 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Don’t pay back delivery costs on faulty items
I brought a coat on hear and the pocket zip fell apart a couple months after I received it I reached out to Outdoorgb and was told to return the coat so they can do a warranty assessment ended up get a refund minus the delivery cost dont think that’s right as when an item is faulty ur suppose to get full refund including delivery costs
3 de maio de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
1000 Mile - best trainer socks
So good to find the 1000 Mile trainer socks at a great price. I take size 3 and the small fit perfectly. I wear them with my walking shoes (I prefer them to thick walking socks in summer) - usually 4 to 5 miles per day. They're definitely the best for my racketball games and I have never had blisters, thanks to the double layer. I've tried other brands, but always come back to these. Great colours available here, too. I've already given details to others. Highly recommend.
24 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Horrendous company to deal with
Horrendous company to deal with. Customer service may be quick to answer, but absolutely useless. Ordered trousers for work marked as "available to order".
Firsty, this means they are not in stock and can be ordered in. That's not clear on the website. At this time estated delivery was 9-10 working days. Not a problem.
10 working days later, I'm told they are still not available and they don't even have an estimated date of delivery.
Be wary when you order your items, you may get them within 2 weeks or 2 months, who knows. Apparently this ie acceptable service and the only option I was offered was to cancel my order.
23 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good afternoon. Thank you for your review and feedback. The lead time for products available to order is displayed below the item on our website. Additionally, we provide the estimated lead times in the confirmation email for your order, as shown below. SHIPPING METHOD: Your order is estimated to arrive in 5 to 11 working days. We provide this information to ensure transparency and to keep you well-informed before making a purchase. The option to cancel is offered because the item is not currently in stock, and the order cannot be fulfilled. If the item is needed urgently, this allows you the flexibility to source it elsewhere. Kind regards Outdoorgb.
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