Speedy delivery of item ordered. Came well packaged. There was a fault with the item I ordered which had nothing to do with being the companies fault. The customer service from first contact was first... Ver mais
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Speedy delivery of item ordered. Came well packaged. There was a fault with the item I ordered which had nothing to do with being the companies fault. The customer service from first contact was first... Ver mais
A empresa respondeu
Great help received when my card wouldn’t work when ordering and then very good service after I received my big order and needed to return one of the items. Not the first time I have bought from... Ver mais
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I came across this company by chance so wasn’t sure whether or not this would be a good experience - but I couldn’t be more pleased with their service. I will definitely be using them again & will re... Ver mais
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What an amazing company, before finding Outdoormania we used 6 different companies all claiming to have stock, They took our money and then failed to deliver any goods!! took us a long time to... Ver mais
A empresa respondeu
Under new ownership, at the new Outdoormania we are aiming to provide high quality products at competitive prices, wrapped in a caring and connecting customer experience. Outdoor clothing, ski-wear, glamping and camping.
Dunford Road, HD9 2AR, Holmfirth, Reino Unido
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Easy ordering process and fast delivery. Fantastic service!

Resposta da Outdoormania
Product arrived quickly and fits perfectly

Resposta da Outdoormania
Ordered a sprayway fleece and arrived quickly but wrong size sent. Promptly contacted company who have arranged collection at my request and refund given. Only 4 stars due to staff error on sizing issue but promptly and efficiently rectified/refunded. 👍

Resposta da Outdoormania
Good price and quick delivery
Very pleased with the Craghoppers walking trousers deliver.

Resposta da Outdoormania

Resposta da Outdoormania
Very helpful when there was a delay on the shipping of our order.

Resposta da Outdoormania
Very helpful, jacket I ordered was not in stock, offered me a higher spec jacket at the same price very pleased.

Resposta da Outdoormania
It appears the emails had not been received?
I was contacted within minutes of leaving the review so I assume there was some error in communication
Awning has a fault and despite emailing no reply

Resposta da Outdoormania
Edited*
The team went out of their way to get this put right for me. I had several phone calls to apologise which I missed but they left a really polite messages and were truly sorry about this error. Because of the way they dealt with their mistake and took complete ownership of the issue, I would definitely use them again.
placed my order and paid for a next day delivery as I was going on an unexpected trip the day after the requested delivery date. On the day of delivery the wrong item was delivered. I had ordered 2 beds and only 1 bed of a different style arrived. I contacted them and sad told that my order had been dispatched as ordered by their warehouse team. I sent a photo of the product received so that I could prove the wrong item was delivered. They then arranged for the correct items to be delivered, I requested an am delivery as we were due to leave by midday. On the day of delivery I was sent a text by the courier saying my items would be with me by 4pm, when I got in touch with them they stated no am delivery had been requested. I was also advised that the bed to return would be picked up Friday am and no on turned up till. Friday afternoon and my partner couldn't stay in all day so we missed the afternoon collection. It has now been picked up after arranging another pick up date so in total 4 days of waiting in for deliveries and collections, for what should have been 1 delivery. I can't say I'd ever use this company again, although customer services were very helpful in getting b the issue resolved I think the service was a let down overall, so much hassle and waiting around to get 2 beds delivered and 1 bed picked up. I also didn't get the cost of my next day delivery refunded despite requesting this so paid extra to have the wrong item delivered.

Resposta da Outdoormania

Resposta da Outdoormania
Very impressed with how quickly the order was delivered and it was as described on the website

Resposta da Outdoormania
Very efficient, speedy delivery and product as described. Very good service, thank you - would recommend.

Resposta da Outdoormania
Prompt service very quick and items as described. Easy website to follow and overall for first ever purchase from outdoormania a very pleasing experience.

Resposta da Outdoormania
Can’t fault outdoormania at all, ordered a berghaus 3 in 1 jacket at a great price yesterday and received it today no complaints. Would order from you again, great price and fast delivery, 5 stars from me

Resposta da Outdoormania
Excellent service - despatched same day as ordered. Excellent value for money - best price (by a long way) for the product I wanted that I could find.

Resposta da Outdoormania
Easy website to use, good communication, paid for next day & arrived on time. Would thoroughly recommend.

Resposta da Outdoormania
Very good price and quick delivery. Garment didn't fit (not their fault). Had to pay postage for return but quick refund. Would use them again.

Resposta da Outdoormania
There was a problem with the item being sent but not delivered - but on contacting firm they sent a replacement immediately

Resposta da Outdoormania
Ordered an awning on the Sunday it arrived Monday afternoon. Prompt service would highly recommend

Resposta da Outdoormania
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