Speedy delivery of item ordered. Came well packaged. There was a fault with the item I ordered which had nothing to do with being the companies fault. The customer service from first contact was first... Ver mais
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Great help received when my card wouldn’t work when ordering and then very good service after I received my big order and needed to return one of the items. Not the first time I have bought from... Ver mais
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I came across this company by chance so wasn’t sure whether or not this would be a good experience - but I couldn’t be more pleased with their service. I will definitely be using them again & will re... Ver mais
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What an amazing company, before finding Outdoormania we used 6 different companies all claiming to have stock, They took our money and then failed to deliver any goods!! took us a long time to... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Under new ownership, at the new Outdoormania we are aiming to provide high quality products at competitive prices, wrapped in a caring and connecting customer experience. Outdoor clothing, ski-wear, glamping and camping.
Informações de contacto
Dunford Road, HD9 2AR, Holmfirth, Reino Unido
- 01484817456
- jc@winwood.co.uk
- www.outdoormania.co.uk
4,7
Excelente
366 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product as stated at a very competitive…
Product as stated at a very competitive price however when I pay a premium for next working day delivery I expect just that not the two days later service received-I ordered on the Sunday and did not receive my delivery until the WEDNESDAY by Royal Mail Service hence only three stars.
STILL WAITING ON REFUND FOR POSTAGE 28/10/18 ???
****The company contacted me regarding the service apologised and refunded p@p and therefor I have updated my review and rating accordingly-a company that obviously care for there customers.********
8 de outubro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Eddie, sincere thanks for the review and feedback, we have looked into your order and can see what happened, you ordered on a Sunday and should have received your order by the Tuesday, we apologise that this did not happen, if it was delivered by Royal mail it looks like a mistake at our end as our NDD is by UK Mail. We will look into why this happened and see if we can improve anything, unless it was just a human error. Sincere apologies again, we will of course refund the delivery charge. Kind Regards OM oops, all done, apologies for the delay. OM
Quick and efficient
8 de outubro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Anna, thank you for the review, we really appreciate it and we are pleased that all went well. Kind Regards OM
Resposta da Outdoormania
Hi David, thank you for taking the time to write a review, we really appreciate it. Kind Regards OM
Resposta da Outdoormania
Hi, Thank you for the review, we really appreciate it. Kind Regards OM
Excellent service
29 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Ian, Sincere thanks for the review, we are pleased everything went well. Kind Regards OM
Price very good
Price very good. Only 4 stars because there were two phone calls to discuss changes of colour due to ordered items being out if stock. Web site stock was out of date. Friendly calls though.
28 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Dave, sorry about the stock issue, don't know what happened there but we will find out and sort it out. Sincere thanks for the review. Kind Regards OM
Excellent service
Excellent service. Had to ring to sort delivery. They couldn't have been more helpful. Order arrived within 3 days. Would not hesitate to recommend.
28 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Foxy Lady, thanks for the review, we really appreciate it, have a great weekend. Kind Regards OM
Fast delivery...great product
25 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
HI Jacqui, sincere thanks for the review, we really appreciate it. Kind Regards OM
Fast dispatch and courteous service
Fast dispatch and courteous service.
There was an error on the site with an item not actually being available, this was resolved via a phone call, but would be better if it didn’t occur
25 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Suzy, thank you for the review, and sincere thanks for the feedback, yes we did have a system blip, hopefully a one off situation. Kind Regards OM
Resposta da Outdoormania
Hi Diane, Thank you for the review, please tell us how we can improve, we are always aiming for the 5 star review. Kind Regards OM
Resposta da Outdoormania
Hi, Thank you for the review, please tell us what we could have done better to earn a 5th star. Kind Regards OM
Brilliant Customer Service + Fast Delivery
Brilliant customer service - received a phone call to say there was a problem with my order (item out of stock). Situation was quickly resolved to my satisfaction and (in addition) a bulk-purchase discount was given. My special thanks go to Linzi Shepherd who demonstrated first-class Customer Service skills. Finally, both orders were delivered within 2 days of order placement. All in all, I have been "well-impressed" by this supplier. Thank you :-)
21 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Graham, sincere thanks for the review, we really appreciate it, we apologise again for one of the items being out of stock, we always try to avoid this situation but clearly on this occasion we didn't, thankfully everything was resolved to your satisfaction, great customer service is our aim. Linzi will be pleased to hear your kind comments. Kind Regards and Thanks OM
Great experience from start to end
Great experience from start to end. Price was excellent and items delivered promptly
20 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Vince, sincere thanks for your review, we are pleased everything was to your satisfaction. Kind Regards OM
The first item I received was faulty
The first item I received was faulty. I called them and they were very apologetic and got the replacement to me the very next day. They arranged for the faulty one to be collected. No quibble. Great service.
17 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Steve, Thank you for taking the time to write a review, they mean a lot and we really appreciate them, we try hard to deliver a great service every time. Kind Regards OM
Excellent service.
13 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Mark, Sincere thanks for the review, we are pleased everything worked out well. Kind Regards OM
Excellent service!
12 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Lee, Thanks for the review, we really appreciate it. Kind Regards OM
Ordered a tent and it came no problem
Ordered a tent and it came no problem, all good
11 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi, Sincere thanks for the review, it would be good to hear any suggestions on what we could have done to earn the 5th star, we are always looking to improve. Kind Regards OM
Fantastic service
Fantastic service. Awning arrived the next day after ordering.
10 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi Mr Broughton, Thank you for the review, we are pleased everything went well for you, its how we like it. Kind Regards OM
First Class Service
Transaction to purchase footwear was dealt with over the phone with Linzi @ Outdoor Mania. After the order was placed she rang back to confirm
she had located a pair of sandals in the original colour and size I had
originally requested .
Obviously she went the extra mile and I can only thank her and Outdoor Mania for providing this level of service. A very satisfied customer.
8 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi, Sincere thanks for the review, Linzi will really appreciate the feedback. We are pleased that everything was to your satisfaction, that is our aim. Kind Regards OM
Was exactly what i was looking for,
6 de setembro de 2018
Opinião espontânea
Resposta da Outdoormania
Hi, Thanks for the review, we really appreciate it. Kind Regards OM
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