In April I sent a fragile package through the Fyshwick ACT store. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fra... Ver mais
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Easy to speak personally with over the phone. I had an unpicked up item from another courier company. Sam at the Fyshwick centre in Canberra pack & send. Smoothed out what could have been messy and to... Ver mais
A empresa respondeu
- Booking process was easy - Collection by the courier was on time - Delivery the next day (Canberra to Central Coast)
A empresa respondeu
Online booking is easy. And friendly helpful staff at drop off location
A empresa respondeu
Informações sobre a empresa
- Serviço de correio
- Serviço de correio expresso e entrega
- Serviço de entrega
- Serviço de logística
- Serviço de entregas e correio
- Empresa de transporte marítimo
Escrito pela empresa
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Informações de contacto
15/8 Gladstone Street, 2609, Fyshwick, ACT, Austrália
- (02) 6280 8008
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Items destroyed and no response to calls and emails
In April I sent a fragile package through the Fyshwick ACT store. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fragile items were wrapped well in bubble wrap, placed in a box with all gaps filled with bubble wrap and then placed in a second packing box which was clearly marked all over as containing fragile items. The box arrived in WA a week after dispatch but the tracking did not update. I a few weeks later I contacted the recipient who then picked up the box from the depot. I contacted the Fyshwick office about the delay and they said it was a WA problem and to contact them even when I pointed out that my contract was with them not WA. When the box was opened, every fragile item was in many pieces. The Fyshwick depot did not return my calls and there has been no response to my email to pack and send headquarters in Sydney.
As I said, failure at all levels and I will not use or recommend them again.
- Booking process was easy
- Booking process was easy
- Collection by the courier was on time
- Delivery the next day (Canberra to Central Coast)

Resposta da PACK & SEND Australia - Fyshwick
Personal phone contact saved me
Easy to speak personally with over the phone. I had an unpicked up item from another courier company. Sam at the Fyshwick centre in Canberra pack & send. Smoothed out what could have been messy and took care of me and the collecting my items to be sent. I like being able to speak with the same person and they know my problem amongst their otherwise busy day.

Resposta da PACK & SEND Australia - Fyshwick
Thank you for your support

Resposta da PACK & SEND Australia - Fyshwick
Online booking is easy
Online booking is easy. And friendly helpful staff at drop off location

Resposta da PACK & SEND Australia - Fyshwick
Easier and better than auspost
Easier and better than auspost. No lines and I could workout costs beforehand. No problem for me to print out labels and attach myself so after that I just dropped it off and it was done. Fast delivery too.

Resposta da PACK & SEND Australia - Fyshwick
Easy to use.
Easy to use, efficient, and great value for money. Excellent service.

Resposta da PACK & SEND Australia - Fyshwick
Worked very well
Worked very well, no issues. I used the online registration and dropped to the Dept with the parcel being delivered very promptly. Would use again and can recommend.

Resposta da PACK & SEND Australia - Fyshwick
Even over busy New Years period package…
Even over busy New Years period package came very quick and undamaged.

Resposta da PACK & SEND Australia - Fyshwick
Would recommend on line service
Would recommend on line service - it was excellent. Thank you

Resposta da PACK & SEND Australia - Fyshwick
Days out from Xmas
Days out from Xmas, still got the job done!

Resposta da PACK & SEND Australia - Fyshwick
Excellent service

Resposta da PACK & SEND Australia - Fyshwick
great value great service
Such An easy reliable efficient way to send a parcel

Resposta da PACK & SEND Australia - Fyshwick
Quick and efficient

Resposta da PACK & SEND Australia - Fyshwick
Excellent prompt service just a touch…
Excellent prompt service just a touch expensive.

Resposta da PACK & SEND Australia - Fyshwick
great service as always and great shop…
great service as always and great shop in fyshwick

Resposta da PACK & SEND Australia - Fyshwick
Well done
Prompt follow up with packages all arriving in the time frames they said they would

Resposta da PACK & SEND Australia - Fyshwick
Prompt pickup and very prompt delivery
Prompt pickup and very prompt delivery. Easy to use website. No fuss.
Would suggest you come up with some way of refining your pickup time estimation. 'Somewhere between 0900 and 1700' is a bit wide, especially when pick up address is home and people need to run out and do things....

Resposta da PACK & SEND Australia - Fyshwick
Used the self-service option and…
Used the self-service option and dropped-off parcels at the Fyshwick branch. Declan was very helpful.

Resposta da PACK & SEND Australia - Fyshwick
Simple and efficient

Resposta da PACK & SEND Australia - Fyshwick
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