PACK & SEND Australia - Orange Opiniões 5

TrustScore: 3.5 em 5

3,6

Unit 15/13-19 William St, 2800 Orange, NSW, AU


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I use Australia Post for my smaller parcels and the difference in ease of use in booking freight is huge! Why do I have to attached two address labels on P and S? - why can;t P & S set up their onl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Brilliant value and prompt efficient service. Will definitely be using the service again!

A empresa respondeu

Classificada 5 em 5 estrelas

Simple and reliable! Regional NSW problem at all!

A empresa respondeu


Informações sobre a empresa

  1. Serviço de correio
  2. Serviço de correio expresso e entrega
  3. Serviço de entrega
  4. Serviço de logística
  5. Serviço de entregas e correio
  6. Empresa de transporte marítimo

Escrito pela empresa

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

5 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Customer Service

I use Australia Post for my smaller parcels and the difference in ease of use in booking freight is huge! Why do I have to attached two address labels on P and S? - why can;t P & S set up their online booking for Australia rather than customers having to select Australia. When a parcel delivery goes wrong - why do call centre girls use an excuse - "Oh - they're agents of ours - so it's not us who let you down" Your service could be so much better with just a little more common sense. Sadly a lot of courier services have similar issues - I have my account with you so would be nice if you could lift your game so Aussie small business can love you rather than put up with you!
Your responses to my original review don't respond to the issue of two labels per parcel and the excuse that you have an import service so all customers have to select Australia out of a list of countries around the world when they fill a consignment label is ridiculous. You just need to employ a half decent web page designer. If Aust post can do it - you can too!

20/02/2023 - Just before Christmas last year I sent an engraved timber sign to Tasmania. I understand the carrier was Star Track. It measured 120 x 40 x 4.5 cm and was delivered split down the middle. My signs are well made - in 25 years I have never had a breakage like this. It would have needed a lot of weight (eg forklift) to break like this. P&S advised that Star Track don't offer refunds for damaged freight - but other carriers do! It doesn't matter how careless they are (clearly they are) - there is no incentive for handlers to take reasonable duty of care. P&S choose Star Trek - not me! I am now dealing with another courier agent - their prices are half what I was paying with P & S they also use Star Track but for a price of $3 on a consignment similar to the above I get up to $1000 for damage or loss in transit

10 de fevereiro de 2020
Opinião espontânea
logótipo da PACK & SEND Australia - Orange

Resposta da PACK & SEND Australia - Orange

Hi Lance. Thank you for taking the time to let us know about this. Your business is valuable to us and we would love to have the chance to keep you as a valued customer. On the consignment number linked to your review, I can see that a data transmission error occurred when the booking was made, so it was necessary to rebook the pickup with the agent. With regard to your request for a default origin setting for Australia in the online booking portal, we also offer an import service into Australia so we require the customer to manually select the origin to ensure accuracy. If we can assist you with any further information, please feel free to email us at customerservice@packsend.com.au.

Classificada 5 em 5 estrelas

Simple and reliable

Simple and reliable! Regional NSW problem at all!

19 de agosto de 2019
Opinião espontânea
logótipo da PACK & SEND Australia - Orange

Resposta da PACK & SEND Australia - Orange

Thank you RJ. Happy to know we could provide this reliable service.

Classificada 5 em 5 estrelas

Brilliant value and prompt efficient…

Brilliant value and prompt efficient service. Will definitely be using the service again!

12 de julho de 2019
Opinião espontânea
logótipo da PACK & SEND Australia - Orange

Resposta da PACK & SEND Australia - Orange

Thank you for the fabulous feedback Katherine. Glad to hear you will be using our services again in future.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais