Great service - highly recommended- my shipping was complicated by changes/vat and the team were really helpful/responsive every step of the way.. 100% recommended- thanks again
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Very grateful to Pallet2Ship and their contact Gabriela for sorting out safe delivery of our new mower this week. Driver was really helpful and efficient.
A empresa respondeu
I’ve used Pallet2ship several times in the past, right from the start up of this company. I have also written several reviews. They are the best shipping company I have come across. Reliant ship... Ver mais
A empresa respondeu
Three absolute highlights: 1) Really good communication throughout 2) Great price for our pallet delivery 3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
Informações de contacto
Office 1, Space Station, 149 St Pauls Ave., SL2 5EN, Slough, Reino Unido
- 01753 299 456
- office@pallet2ship.co.uk
- www.pallet2ship.co.uk
4,8
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Incredible service
Incredible service. Proactive, human updates at each step. And always at the end of the phone for any queries. Brilliant!
28 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Mustafa!
Really pleased to hear you felt well informed throughout and that the team was there when needed. That level of support is exactly what we aim to provide.
We truly appreciate your kind words.
Kind regards,
Pallet2Ship
Completely unacceptable service.
Completely unacceptable service.
I booked a pallet shipment with collection scheduled for the next day. One week later, still nothing. No collection has been made.
I was then told that an email had been sent requesting photos of the pallet… to the sender, who is not even the person who placed the order. More importantly, this requirement was never mentioned at the time of booking. I spent a significant amount of time completing the form, and this kind of condition should be clearly stated before payment.
The most absurd part? Their driver could simply take the photos himself at the time of collection.
As a result, my pallet is stuck, and I am being charged £20 per day in storage fees due to their inability to handle the situation.
On top of that, my emails go unanswered for several days, which only makes the situation worse and shows a clear lack of customer support.
I should have been informed from the start—either to provide the photos before booking or to know that the collection would not take place at all.
Lack of transparency, poor organization, and ineffective customer service. Avoid at all costs.
5 de maio de 2026
Opinião espontânea
Resposta da Pallet2Ship
Hi Tayssir,
We do need to address a few points directly, as the review does not reflect the full picture.
At the time of booking, the option selected within the form was "Not applicable, I'm sending parcels" — this is clearly visible in the booking record and directly impacts how the shipment is processed through our carrier network.
The photo request is a standard pre-collection check designed to protect customers — it confirms the shipment is correctly prepared before dispatch, preventing failed collections or depot refusals down the line.
Regarding communication: every email has been responded to. Your most recent email arrived on a bank holiday; a reply was sent the next working day. That is standard business operating hours, not a lack of response.
The delay is a direct result of the mismatch between the service booked and the shipment declared. We remain ready to proceed as soon as this is resolved.
Kind regards,
Pallet2Ship
The service was highly professional…
The service was highly professional from start to finish. Communication was clear, prompt, and reliable throughout the process, which made everything smooth and stress-free. Pricing was also very reasonable compared to others. Overall, a great experience—I would highly recommend this delivery company.
1 de maio de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Michael!
Great to hear everything felt well handled and straightforward throughout.
Really appreciate your recommendation, and we hope to be able to work with you again.
Best regards,
Pallet2Ship
First time sending an oversized load
First time sending an oversized overload, which was made very easy with very helpful and friendly staff, from booking, follow up questions, pick up and delivery feedback. Will use again for then next load
27 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Stephen!
Really glad everything felt easy to manage and that the team could support you along the way. That kind of experience is exactly what we aim for.
Appreciate your support and hope to work with you again soon.
Many thanks,
Pallet2Ship
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Stuart!
We are delighted to hear everything was clear and delivered promptly. That’s exactly the experience we aim to provide.
Many thanks,
Pallet2Ship
Very easy to use pallet shipping…
Very easy to use pallet shipping service. They are very good at contacting you and responding to messages, which can often be a problem with some of the other pallet firms. Gabriela was especially helpful. I will certainly use them again.
17 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Tom!
Great to hear the process felt straightforward and that communication made a real difference. Gabriela will be pleased to know her support stood out.
Really appreciate your support and look forward to assisting again.
Best regards,
Pallet2Ship
Good communication and friendly staff
Good communication and friendly staff - highly recommend.
29 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Sophie!
Great to hear you found the team approachable and the communication clear throughout.
Your recommendation is much appreciated, and we hope to be able to work with you again.
Kind regards,
Pallet2Ship
We recently used Pallet2Ship for a…
We recently used Pallet2Ship for a delivery and couldn't be happier with the service. The delivery was on time and the whole process was smooth from start to finish. A special mention to Dan in customer service — he was professional, helpful, and made everything easy. On top of that, the pricing is very affordable. Highly recommend!
16 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Mary!
Great to hear everything ran smoothly and arrived on time. Dan will be really pleased to know his support made things easier.
Really appreciate the recommendation.
Kind regards,
Pallet2Ship
Great product
Great product, communication and friendly delivery guy
23 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Angela!
Really pleased to hear everything went well and that the delivery made a good impression too.
We look forward to assisting you again.
Many thanks,
Pallet2Ship
Excellent service.
Excellent service.
Kept informed all the way through and delivered on time safely.
21 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Keith!
It's great to hear everything arrived safely and that you felt well-informed throughout the process.
We hope to be able to work with you again.
Many thanks,
Pallet2Ship
My experience of this company was…
My experience of this company was hugely improved by their willing and frequent communication and the monitoring of the whole process of delivery over several days. Their customer service was quite superb. I especially want to mention Dan E , no idea of his full name but he not only booked the collection of the trike from my home giving me very clear instructions how to package it and prepare it , but then tracked the delivery to York and helped find the huge parcel after it was moved from the depot by the trike company. I can’t praise him enough for his helpfulness and would recommend him for his attention to detail. An excellent company also recommended by Jorvik trikes of York. Many thanks Mrs Linda Hollins.
26 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Linda!
It’s great to hear the whole process felt well looked after, and that communication made a real difference along the way.
Your recommendation is truly appreciated, and it means a lot that you chose to share your experience.
Kind regards,
Pallet2Ship
Efficient and easy-to-use service
Efficient and easy-to-use service. I would highly recommend it
21 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Leah!
We are pleased to hear you found the service straightforward and efficient. That’s exactly what we aim to deliver.
We truly appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Pallet2Ship
Collected and delivered as promised.
Used this company to ship some scooter parts down South. Everything was good with the service. Goods were collected on the right day and delivered in perfect order as promised. Would happily use them again and recommend to anyone.
9 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, James!
We’re pleased to hear everything went to plan and that your goods were collected and delivered exactly as expected.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Many thanks,
Pallet2Ship
Excellent service from Pallet2Ship!
I had a very good experience using Pallet2Ship to send a pallet with an AEG kitchen hob from Latvia to Denmark. The whole process was smooth, professional, and much easier than I expected. Booking was simple, communication was clear, and everything was handled reliably from start to finish.
The pallet arrived safely and in great condition, which was especially important because the item was fragile and valuable. I really appreciated how efficient and well-organized the service was throughout the shipment. It gave me a lot of confidence knowing my delivery was in good hands.
I would definitely recommend pallet2ship.co.uk
to anyone who needs dependable international pallet delivery. Great value, excellent service, and a stress-free experience overall.
13 de março de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your thoughts, Ravi!
We’re delighted to hear your shipment from Latvia to Denmark went smoothly and that everything arrived safely. It’s great to know the process felt straightforward and well-managed throughout.
We truly appreciate your recommendation and your trust in our service.
Warm regards,
Pallet2Ship
Delivered quickly but there was a…
Delivered quickly but there was a complete lack of communication as to 2hen to expect the delivery. All communication seems to have been with the sender not the recipient. We got no notice of delivery and it was a heavy item that we had to ,it inside by ourselves.
9 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for your feedback, Ann!
We’re glad to hear the delivery was completed quickly. We understand your point regarding communication and apologise for any inconvenience caused.
Your feedback has been noted and will be taken into consideration.
Kind regards,
Pallet2Ship
Smooth process
The entire process went smoothly from start to finish
7 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your thoughts, Vitas!
We’re pleased to hear everything ran smoothly from start to finish. That’s exactly the kind of experience we aim to provide every time.
We truly appreciate your feedback and hope to assist you again in the future.
Kind regards,
Pallet2Ship
Pallet was delivered on time and…
Pallet was delivered on time and comunication was excellent!
10 de abril de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Peter!
We’re delighted to hear you had such a positive experience with us. Your support is greatly appreciated.
We hope to assist you again in the future.
Best wishes,
Pallet2Ship
Another excellent experience
Second time using their services and another great experience.
Great price and customer service.
Will use again.
30 de março de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Carlos!
We’re really pleased to hear your second experience with us was just as positive as the first. It means a lot to have your continued trust and to know we’ve been able to deliver consistently for you.
We truly appreciate your support and look forward to working with you again.
Kind regards,
Pallet2Ship
Great service
Great service, easy to use, definitely recommend and would use them again myself.
30 de março de 2026
Opinião espontânea
Resposta da Pallet2Ship
Thank you for taking the time to share your feedback, Bethan!
We’re really pleased to hear you found everything easy to use and that you’d be happy to use our services again. Your recommendation means a lot to us.
We truly appreciate your support and look forward to assisting you in the future.
Many thanks,
Pallet2Ship
108 Pound Charge for no reason
I booked a pallet for domestic shipping and the experience has been extremely disappointing.
On the original collection date, no driver showed up and I received no communication explaining the missed collection. Because of this, I had to take the time to rebook the service myself.
On the second agreed date, a driver did arrive in a full sized HGV and attended the property without any apparent issue.
However, around 30 days later, I was charged £108 for a “wasted journey.” The reason given was that an HGV could not access the property, which is completely inconsistent with what actually happened. Your company itself sent an HGV on the rebooked date, and it arrived successfully.
To be clear:
The first missed collection was entirely on your side.
The second collection was attended using an HGV without access issues.
The later charge is based on a claim that contradicts your own actions.
This charge unjustified and unacceptable. I expect this to be investigated properly but got no real response and the £108 charge remained.
3 de março de 2026
Opinião espontânea
Resposta da Pallet2Ship
Hi Steven,
The collection on the 2nd of February was booked and dispatched as planned; however, it was unsuccessful as the driver was unable to gain access to the collection address on the day.
Access is assessed by the driver at the time of collection, and conditions can vary from day to day. It is therefore at the driver’s discretion to determine whether it is safe and possible to proceed.
As per your request, we changed the collection date, and a smaller HGV successfully collected your goods.
As a result, the failed collection charge has been correctly applied in line with the carrier’s terms.
Many thanks,
Pallet2Ship
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.