Can you give zero stars? Never came to collect package (when I contacted courier directly they said they had never even they received an order) then ignored my request for refund. AVOID
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Leia as opiniões dos outros
Parcel direct absolutely a nightmare to deal with. UPS have confirmed a refund was made to Parcel direct on 2nd of may on my behalf. I have sent 6 emails concerning an update all have been ignored.... Ver mais
I have been dealing with Parcel Direct for 4 years now & have always found them quick, efficient & reliable. Emails & phone calls are always answered promptly & most importantly my packages get picked... Ver mais
A empresa respondeu
I’ve used Parceldirect.ie a few times and found it easy to use and good value for money. The ability to compare courier prices is really helpful, and most deliveries arrived on time without issues. Cu... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Welcome to ParcelDirect.ie, the parcel delivery comparison site where you can save up to 80% on your parcel delivery costs. Compare Parcel and Pallet Courier Services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping to Ireland, UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.
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322 opiniões
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Respondeu a 96% das suas opiniões negativas
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Disgraceful daylight robbery
Disgraceful daylight robbery, took an oder, did not honour it, agreed to cancel and refund and months later no refund. Cowboys
27 de fevereiro de 2026
Opinião espontânea
Resposta da Parceldirect
Hi,
We’re very sorry to hear about your experience and apologise for the frustration this situation has caused. Confirmation and proof of your refund have now been sent to you via email.
All the best,
PD Support
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! After a small claims court decree, the owner Stephen, who also owns O suillebhans and Liberty bars will steal your money and not deliver. Book directly with the couriers, these are thieves.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Parceldirect
Hi,
Apologies for this hassle, this has been referred directly to the owner now who has confirmed this has been settled now.
All the best,
PD Support
TERRIBLE EXPERIENCE
I ordered an insured package delivery worth 58,91 euro. I tried dropping it off at two different locations today, but the drop off code simply did not work. I wasted more than two hours of my day and now I need to find another shipping company. AVOID this company at all cost, customer service is also not responsive to my request regarding a refund.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you encountered when attempting to drop off your shipment and understand how frustrating it must have been to visit multiple locations without being able to complete the process. We recognize that your time is valuable, and we regret the inconvenience this situation has caused.
In some cases, drop-off issues can be related to temporary technical factors at specific locations or system timing. Nevertheless, we want every shipment experience to run as smoothly as possible. Regarding your refund request, please note that response times can occasionally vary depending on inquiry volumes, but all requests are reviewed carefully.
We kindly ask that you reach out to our support team again with your shipment details so we can take a closer look at the matter and provide further clarification.
Kind regards,
PD Support
Unresponsive to complaints
Sent 2 separate parcels to France, one priority the other standard, both door to door delivery. When the priority package arrived in France the delivery driver called the recipient to let them know he was going on holidays for 10days and that the package needed to be picked up (from his house) if they wanted it at all because when he returned in 10 days he would be sending it back to Ireland because the 7 day collection date would be up. The standard parcel arrived at a different depot and they called to have pick up arranged. I raised a complaint with parcel direct because the service I booked was door to door, this was 24 weeks ago and they have become unresponsive to any emails. Avoid them, 0 customer service!!
25 de agosto de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with the two shipments to France and understand how concerning this situation must have been, particularly given that door-to-door delivery was the service selected. We appreciate that this did not meet your expectations and recognize how frustrating it can be when delivery arrangements differ from what was anticipated.
Delivery operations can sometimes vary depending on local depot procedures or carrier-specific circumstances. However, we understand your concerns regarding the collection requests and the communication you described. We also regret to hear that you feel your complaint has not received the level of follow-up you expected. Response times may occasionally be extended depending on case complexity and volume, but all complaints are handled through our review process.
We encourage you to contact our support team again with your reference numbers so the matter can be revisited and clarified further.
Kind regards,
PD Support
Don't trust this company
Don't trust this company. They lost a expensive item I've sent and 1 year passed and they still haven't paid the valeu despite it was insured. Costume service doesn't sort anything. They keep blaming they hired
22 de janeiro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand how upsetting it must be when a shipment involving a valuable item remains unresolved for an extended period. We recognize how important insured shipments are to our customers and appreciate how frustrating this situation must feel.
In cases involving loss claims, investigations may require coordination with third-party carriers and can take time to complete, particularly when additional documentation or verification is needed. While we cannot comment on the specifics of your case here, please be assured that claims are reviewed in line with the applicable terms and procedures.
We encourage you to contact our support team again with your claim reference details so the matter can be revisited and clarified further.
Kind regards,
PD Support
dreadful company
dreadful company. i paid €137 to send an item to austraila from ireland. i used parceldirect and it was to be sent via Fedex. i was told to deliver the item to a collection point which was in a shop near me. when i got there they told me they didn't accept fedex. it was late and the item had to go the next day so i used another courier. i sent an email explaining this and they apologized and told me i'd have a refund in 5-10 days. 5 weeks later no refund, they won't respond to emails. absolutely dreadful company. i managed to get the refund in the end after threatening legal action and opening a case with the Competition and Consumer Protection Commission
16 de dezembro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your feedback.
We’re sorry to hear about the difficulties you experienced with your shipment and the inconvenience caused by the collection point issue. We understand how frustrating this must have been, especially given the time-sensitive nature of your parcel.
We note that the matter has since been resolved and appreciate your patience.
Kind regards,
PD Support
Waiting for Parceldirect to collect a…
Waiting for Parceldirect to collect a parcel since 12 Jan 2026. We have emailed them 3 times in this regard but only get a computer generated response. There is no customer service phone number on their website which is very frustrating. They have our money but we have no service.
19 de janeiro de 2026
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your feedback.
We’re sorry to hear that your parcel has not yet been collected and understand how frustrating it is to receive only automated responses. We appreciate your concerns, especially as payment has already been made.
Please reply again with your booking reference so our team can review the status of your collection and follow up directly.
Kind regards,
PD Support
Lost parcel i send and never refunded
Parcel direct did read my bad review and replyed to me to contact them to arrange a refund for the parcel they lost in Us and was never delivered. I sent them an email on 18th of December 2025 and they keep ignoring my email like 20 previous emails i sent previously. Reference nr #PD8999259. This thing is going since May 2024
18 de dezembro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your message.
We’re sorry to hear about your ongoing concerns regarding shipment reference #PD8999259 and understand how frustrating it must be to feel that your emails have not received a response. We appreciate the time you’ve taken to follow up on this matter.
Please reply again via your original support thread, quoting your reference number, so the case can be located and reviewed accordingly. Our team will ensure it is directed to the appropriate department for further handling.
Kind regards,
PD Support
Please for the love of God do not use…
Please for the love of God do not use them for anything. I made the sole mistake of using them for their services on the 2nd of November, 2025, and was double charged. Up till this date I have not been refunded. I have sent emails upon emails and they have overlooked all of them. They are thieves and not a honest bunch. Please I repeat, do not use them.
2 de novembro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your review and I am very sorry for the delay in your refund.
I have contacted the support team on this now and an agent will be in touch before close of business on this.
Kind Regards,
PD Support
Used many times 5/5 service.
Great service to use. I have used PD for a number of years now without fault. I have used them for domestic and international postage for all types of parcels, heavy boxes of books and small packets of more valuable items. I have done drop offs and had collections done. I think once a parcel was not collected the next day but the day after, I lice rural and I knew it would be collected so I didnt panic - and sure enough the following day it was on its way.
5 de janeiro de 2026
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for taking the time to share your experience. We really appreciate your continued support over the years and are delighted to hear that our service has worked well for both your domestic and international shipments.
If you need any assistance with past or future orders, please do not hesitate to get in touch.
All the best,
PD Support
parcel direct…
Still no refund from parcel direct .very dissapointed
1 de dezembro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the experience you’ve had.
We understand how frustrating it must have been to have the pickups missed and to wait for your refund. We apologise for the inconvenience this has caused.
We see your refund has since been actioned, please let us know if you have not received this.
All the best,
PD Support
Failed to collect 3 days in a row - Do not trust their "guarantees"
I am a small business owner and relied on ParcelDirect to ship customer orders during the Christmas period. This was a mistake.
My experience:
Three Consecutive No-Shows: I booked collections for 3 separate days this week (Dec 15, 16, & 17). The driver failed to arrive every single time.
False Promises: Each day, I contacted customer support and was explicitly told a driver would "definitely" collect that day. These were false assurances.
Business Impact: I was left waiting for days with packages sitting in my office, forcing me to eventually find an alternative carrier at my own expense to get orders to my customers.
If you are a business that values reliability and honesty, I cannot recommend using this service. The lack of communication and failure to deliver on paid services is unacceptable.
15 de dezembro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
We’re sorry to hear about your experience during the Christmas period and understand how frustrating this would have been, particularly for a small business relying on timely collections. The Christmas peak is an exceptionally busy time across all courier networks, and any collection updates provided were based on the information received directly from the courier at the time.
We appreciate you sharing your feedback and would encourage you to contact our customer support team directly if you’d like your booking reviewed further.
All the best,
PD Support
I have been chasing parcel direct about…
I have been chasing parcel direct about a package that we paid to get collected. the package wasnt collected for a week, then was lost - we got no explanation or apology. we were told it was unfortunate. They wouldnt put us in contact with their partner UPS either.
26 de novembro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the issues you’ve experienced.
We understand how frustrating it must have been to have your package delayed and ultimately lost, without clear communication. We apologise for the inconvenience and lack of clarity in this situation.
Please contact our customer support team with your booking details so we can review the case and provide assistance in resolving it.
All the best,
PD Support
They change you with the excuse to give…
They change you with the excuse to give the wrong measures. In reality they give you a very good price so you buy their service and then they will overcharge because you gave “wrong” measures. This is a rubbish company
4 de outubro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the charges and the confusion around parcel measurements. We apologise for any inconvenience caused and appreciate you bringing this to our attention.
Please contact our customer support team with your booking details so we can review the situation and assist you further.
All the best,
PD Support
AVOID THIS COMPANY! They are a total sham!
Simply Avoid this company. . My parcel from london was “delayed” repeatedly. I called repeatedly and the service was atrocious. I asked to speak to management and was told they were on holidays. Then the company stopped answering their phone. DO NOT TOUCH THIS COMPANY … EVER!!!!
29 de setembro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the experience you’ve had.
We understand how frustrating it must have been to deal with repeated delays and difficulty reaching support. We apologise for the inconvenience and for the lack of timely communication.
Please contact our customer support team with your booking details so we can investigate what happened and work to resolve the matter.
All the best,
PD Support
I placed the order on Tuesday
I placed the order on Tuesday. No one collected by Friday. I contacted customer service and they told me someone would collect that day. No one came. It was an urgent package so it was very annoying. I used a different service. I told them I'd like to cancel as no one has collected and instead of an apology all i got was 'Hi, I will cancel this. Be advised, refunds take 5-10 business days.' A very cold response. If the main function of your business is to collect boxes and deliver and you are unable to organise the collect part then there is something seriously wrong.
30 de setembro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the inconvenience you experienced.
We understand how frustrating it must have been for an urgent package not to be collected as promised, and we apologise for the unsatisfactory response from our team.
Please contact our customer support team with your booking details so we can review the situation and ensure your refund is processed promptly.
All the best,
PD Support
Delayed customs charges
My sister posted a €200 mirror from Cambrige to Ireland on June 24th. The shipping cost €45 which I thought was fair.
Two months later I recieved an email from Parcelsdirect saying I was liable for an additional €48 for not including the width of the packaging and €79 custom charges.
I questioned theses charges with Parcelsdirects. They told me I had agreed to these charges when I accepted their terms and conditions
In their terms and conditions it states that "the reciever or sender should pay custom charges before delivery". But I was only made aware of the custom charges 2 months after delivery.
Parcelsdirect are not abiding by their own terms and conditions. Custom charges are being hidden from customers until months after delivery. Not a good service.
28 de agosto de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the confusion and frustration regarding these charges.
We understand how upsetting it must have been to receive unexpected fees so long after your shipment. We apologise for any lack of clarity in communication and for the inconvenience caused.
Please contact our customer support team with your booking details so we can review the case and provide clarification on the charges.
All the best,
PD Support
Wow 👌 from start to finish fantastic…
Wow 👌 from start to finish fantastic service thank you so much collected parcel and delivered within a week to Australia this is amazing service so efficient and tracking all the way keep up the good work and a BIG THANK YOU from me. Incredible service.
Ailish
4 de setembro de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you so much for your kind feedback!
We’re thrilled to hear that your parcel was collected and delivered to Australia smoothly and efficiently. It’s great to know that the tracking and service met your expectations. Your support and encouragement mean a lot to us!
All the best,
PD Support
I used them for parcel something within…
I used them for parcel something within Dublin in February- not only did they not inform me that the product couldn’t be delivered due to a label issue - they left it with a neighbour after a week. When I finally received it back - I realised that they had broken it into two pieces - and this was not glass but rather wood, which takes a lot to break.
In addition, when I contacted them a customer manager named Michael told me that he would do the needful but even after 5 months nothing is done. They don’t respond to emails. Specially the customer service manager Michael - I can understand if the company can’t do anything or if time is required but he did not even care to respond to any emails nor provide any update. After 5 months I got them to refund my parcel fees after following up many times. But what about the product they purposely broke? This wasn’t even glass or anything delicate.
Avoid them if you don’t want a hassle with your delivery.
Order number PD6506325
21 de julho de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for your review on our services. I am very sorry for the damage to your shipment on this order.
I cannot see order details here to review this case, could you please reach out to our customer support so we can take a look at this case for you.
All the best,
PD Support
Not a good delivery company
We are dissatisfied with the unfulfilled collection of a parcel, booked two weeks ago. We understand there have been attempted collections at the apartment complex, but the lack of direct contact with the designated person for the parcel is unacceptable and has prevented successful collection.
4 de julho de 2025
Opinião espontânea
Resposta da Parceldirect
Hi,
Thank you for taking the time to review our service. I am very sorry for the non-collection of this. We did report this non contact to the courier requesting that their drivers make an effort to contact the customers.
Please reach out to our customer support for a refund if you haven't already.
Kind regards,
PD Support
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