Parceldirect Opiniões 322

Company picked up my parcel for next day delivery. Back in May.....
After 1 week the told me after numerous phone calls that they lost my machine. It was in quite a big box. They said they check the warehouse for this missing machine.
Another 2 weeks past and no sign of it. After more numerous phone calls they said no it's definitely lost. They said I need to make a claim.
Now bearing in mind this is a Sewing machine. That they lost.
They asked for receipts to prove value. I sent these in and stated on their website it was worth 380 euro when I booked the delivery.
They told me today they will pay me 20 euro for my machine that they lost.
While they received payment from UPS for my machine. Absolute scammers wouldnt recommend using them to any businesses.

I had a terrible experience with Parcel.ie. I paid in advance for a delivery from Dublin to Brazil. The delivery was crucial for me – I had just undergone a C-section and was traveling alone with a newborn baby. I couldn't carry the luggage myself, so I trusted this company to help.
Not only was the service never fulfilled, but I was also left without my clothes and my baby's belongings, and I have been waiting for weeks for a refund that was promised but never delivered. I paid extra for delivery notifications and handling, but they never even rang the doorbell or contacted the recipient.
I’ve sent multiple emails, and the only answers I received were vague and dismissive. Their customer service is unprofessional and unresponsive.
This company is unreliable, irresponsible, and should not be trusted. I will be reporting them to:
* CCPC – Ireland’s Consumer Protection agency
* ECC Ireland – EU consumer dispute resolution
* Small Claims Court – For legal action
* Public platforms like Trustpilot, Reddit, Boards.ie, and Google Reviews
If you care about your items or peace of mind, DO NOT USE Parcel.ie.

Have been a Parcel Direct customer for about 4 years now. The website & app is easy to use, the company offers excellent pricing and delivery options & the
customer service is always reliable & helpful. Highly recommend!

The parcel received by the courier on Thursday morning, the distance to be covered is 112 km, was first scanned incorrectly and instead of going to the sorting office in Dublin, it went to the sorting office in Galway ... Which caused delays ... Then, once again, the parcel went to the wrong sorting office, which is why it is over 400 km away ... I chose the next working day delivery from the offer on the website ... So the parcel should be delivered on Friday! Meanwhile, it is the weekend, so the delay will be several days to a week ... This is hilarious, I recently ordered a TV that was sent from the Netherlands and arrived 2 days later ... meanwhile, the parcel from Ireland to Ireland will take longer than things bought on alliexpress

Just avoid this company. They are possibly the most unprofessional delivery service I have ever used. The shop they use in D15 couldn't be any more dodgy. The same 8/9 men hanging around a small computer shop, why do they need so many staff? Something going on there. The first time I attempted to drop off my package I was basically told I had the wrong shop and they never heard of parceldirect.ie.

After calling support they told me they would call the shop, which they did. The reception I got on my return was despicable.

At that moment I had a feeling my package would get "lost". Low and behold the tracking number supplied yielded no return every time I checked. When you ring support one of the many Michael's (I think there is just one but a ploy to avoid responsibility) will tell you not to worry and that they will sort it out without problem and that they will ring you back with an update. They NEVER ring you back, NEVER. I never got a reply or a reference number sending to their support email either.

They eventually told me that they had lost my package and would "try" refund me the value of the package. That was about 3 months ago and true to form not one phone call or email received from them.

Just go with a well known company and save yourself the enormous amount of hassle.

I shipped package in December and it was lost by courier. I was asked all details about the content and got vague responces or no rensponce at all for the last 4 months. Each time they say they deal with it. 4 months..... Michael either not reply to my emails or say 'we are working on it'. I can't believe it takes 4 months to sort it out.

They went above and beyond when I had to ship my belongings to the states. My parcels arrived on time and everything went very well.

Very helpful staff, I needed to ship a package in a hurry and they went above and beyond to help me out!

Very fast and efficient

Issue was dealt with promptly great service

Excellent
Great pricing

Good customer service, parcel delivered within timeframe, will use again.

I have used this company several times over the last couple of years. Very efficient and good customer service.

Great experience with parcel direct, arrived on time and in perfect condition!

Great experience and service. Made my life stress free

Had a great experience with Parceldirect.ie! Works a lot like skyscannner but for parcels and seems to provide better prices than if you went to the carriers directly! Processing through the website was very easy and all I had to do was drop the package at one of their locations (or opt for a collection).

My shipment was going to the US and was there within a week! Great service, would highly recommend!

Have used this service multiple times, never had an issue.
Any doubts or concerns were explained to me and helped.

Great for sending packages internationally.

Great shipping company, any issues they follow up with the courier for you