Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ordered a personalised Elf on the Shelf in November 2025, never received the product and had no response chasing the order or to requests for a refund. Over £30 stolen, would give 0 stars if possible... Ver mais

Classificada 5 em 5 estrelas

Ordered a 50th birthday cake last minute as oops I forgot. Arrived in plenty of time. I Honestly wasn't expecting much, the photo print was great and personalisation perfect, but the actual chocolate... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I would like to say a massive thank you to Stacey from party pieces who helped me get the correct banner before my daughters 5th birthday party at short notice. She exceeded my expectations and was... Ver mais

Classificada 2 em 5 estrelas

Bought Gold Metallic Balloon bundle - really disappointed. They look cheap, yellow looking gold -not a true reflection of the pic on the website. One of the balloons had a hole in it so wouldn't infl... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos para festas

Escrito pela empresa

From decorations to tableware, to those little party accessories that make all the difference, we make it easy to plan your perfect party. Our store is filled with hundreds of stylish and fashionable party themes to pick from, whether it's kids birthday trends that’ll get the little ones giggling all day, to elegant wedding supplies that’ll make your big day exceptional.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

7 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Poor customer service - missing item

There was a missing item in my delivery and I’ve contacted Party Pieces quite a few times to try and discuss a refund or replacement but no response. In the last 5 days, I’ve sent 2 emails and 2 messages via their online form. I’ve called them and been on hold for 20 minutes, says I’m the first in the queue but everytime I call, it’s the same message. Very poor.

12 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

FANTASTIC COMPANY

FANTASTIC COMPANY. Recently placed an order with this company and I have to say they went above and beyond. Highly recommend and will be back to order more

4 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Do not order from here! Scam

Please do not order from here. I ordered balloons, I never received them. I was on hold to their customer service and was number one in line for over 15 minutes and never spoke to anyone.

The only information I got was order confirmation but never a dispatch email or response to locating my items.

2 de janeiro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

30th balloons

Bought 2 balloons for a 30th and when they came the zero and the star balloon had lost air so look very deflated! Only the three was ok and the other balloon was ok. They just about lasted one day for nearly £65 very disappointing!

22 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Low Quality Cakes

The service has gone downhill since the take over. The cakes are getting much much smaller ( the current size is almost 1/2 of what they used to be) and they are still charging £30 for what were used to be sold as 'large cake'. Plus they are charging £6.95 as if it was for a next day delivery even if you had ordered the cake 10 days before the due date. Again, totally a rip off. In the past, if we wanted the cake for a Saturday, I would ordered it on a Monday, it is posted via Royal Mail on Tuesday or Wednesday, depending on the arrival of the freshly baked Cake every week (Monday most times), and it is with us maximum on Thursday or Friday.
The current quality of the received cake is extremely low even the colours used to print the photos on the cake are very artificial and harsh, low quality and are not encouraging to be consumed. I simply cannot offer such a low quality ingredients to children. I wish I had read the reviews in here about the most recent quality of the cakes. I had trusted the previous quality which we never has issues with over the years and I didn't know that they had changed baker simply because the photos on the website remain from the previous baker which is totally misleading and dishonest. I only knew about the change of baker when I wrote to them about the size of the cake and its dreadful appearance. The cake is simply fit for the bin.
Never again!

19 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

AWFUL

AWFUL. I ordered a personalised cake which looked ok but honestly tasted vile and was really dry and stale. I reported back to the company, they asked a couple of questions and then ghosted me. Dreadful !!!!

30 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Ultimately my balloons were never…

Ultimately my balloons were never delivered and nobody from Larty Pieces called me to ask what happened (although I had conrta yes Customer Services). Using DPD, who are hopeless, is a recipe for disappointment. I have vowed to move my custom to similar providers to Party Pieces who use their own vans/ drivers and can deal efficiently with delivery.

24 de novembro de 2023
Classificada 1 em 5 estrelas

Cake not delivered

Ordered cake with 3 months notice. Not delivered on pre-agreed date because of “logistics issues”. Hopeless.

1 de dezembro de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Cut my cake today

Cut my cake today, very disappointed. It was like a hard Madeira cake with a slither of cream in it .
So disappointed as it was for my wife's 70th Birthday.
Will definitely not order again , a waste of £37 .

19 de novembro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Cake heavy and dry :(

Cake wasn’t great so a little disappointed. It was pretty dry and heavy for a sponge - suppose to be expected as it comes in the post and we had to get Friday delivery for a weekend party. Printed personalisation had some ink marks on it and didn’t look too great either.

3 de novembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Good be better.

Cake was delivered on the date requested. Previously ordered from Party Pieces 2022 - outstanding.
This year cake was much smaller and tasted not so good. Rather disappointed. Wasn't cheap - £36.00

26 de outubro de 2023
Classificada 1 em 5 estrelas

Sadly I cannot review positively due to…

Sadly I cannot review positively due to a shortage in an order and then when I tried to call the queue on the phone just got longer the more I held on so had to hang up! I’m still wondering why the invoice stated all the goods were packed when they clearly weren’t - and now my daughter who is 25 today will have a balloon that says she’s 2 years old !!! I used to use this company as my “go-to” for all party goods but will now have to look elsewhere!

27 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Personalised Balloon Bubbles

I was looking for some special balloon decorations for a surprise 80th lunch and found the most elegant looking balloon bubbles on your website.

Ordering was quick and easy. They looked great and all the guests loved them, especially as they were personalised!

There was a small issue with delivery as DPD could not find the restaurant they needed to be delivered to but I contacted Party Pieces and they were able to assist and the order arrived next day, without a hitch!

I highly recommend Party Pieces for all your upmarket celebration deco and I would happily use them again, thank you!

29 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

ordered a personalised table runner for…

ordered a personalised table runner for my son 21st and omg it’s amazing , fantastic photos and such good quality , I did lots of research to find the best place to make this for me and I don’t regret my decision, orders plates and napkins as well and so happy with them

28 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Birthday cake

Ordered a birthday cake last week for delivery today wednesday 6th ,as promised by party pieces it arrived in great secure packaging and perfectly boxed,thank you guys,great service once again 🙂👍

6 de setembro de 2023
Opinião espontânea

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