I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Ver mais
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I finally made the call today like many other people feeling deflated, scared & lost. Thankfully, I got through to Ellie S at the assessment team who not only was extremely professional, she was also... Ver mais
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Who knew a phone call I'd dread would turn into something that filled me long awaited hope .. I spoke to a very kind and considerate man named Greg Cassidy , he explained things very clearly , he was... Ver mais
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My experience with Pay Plan has been nothing short of appalling. Every interaction has felt like a battle just to get basic answers. They consistently dodge direct questions, give obstructive... Ver mais
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Informações sobre a empresa
- Alívio de dívida
- Instituição financeira
- Serviços de informação
- Serviço de insolvência
- Serviços financeiros não bancários
Escrito pela empresa
At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!
About Payplan
Escrito pela empresa
Informações de contacto
Kempton House, Dysart Road, NG31 7LE, Grantham, Lincolnshire, Reino Unido
- 0800 316 8133
- online@payplan.com
- www.payplan.com
4,5
Excelente
4 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Disgusting service
Disgusting service. Have been trying to contact for weeks and every time we call, your customer service department is closed. We have called at different times and your website states you are open!! Spoke to someone on live chat who just kept repeating they couldn't help as the department was closed. What's the point in the live chat if the people responding can't actually help?! We are having no response to emails, voicemails or WhatsApps. You make the whole situation more stressful. Absolutely avoid PayPlan.
29 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hi Kirstee,
I'm really sorry to hear about the experience you've had - that's not the level of service we want for anyone and I completely understand how frustrating this must feel.
I'd like to look into this straightaway, but unfortunately I'm not able to identify your case from this review. If you're happy to, please email me at online@payplan.com with your PayPlan ID and I'll locate your file and get this resolved as a priority.
Thank you,
Hannah, PayPlan
They are really friendly and helpful…
They are really friendly and helpful people. The process was a lot easier than I was expecting. The best thing was that they don't judge you.
27 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hi Pete,
Thank you for the taking the time to leave a review. Ensuring that our support is both friendly and helpful are very important to us.
If there's anything else we can do to help you, please don't hesitate to get in touch.
Regards,
Mitch, PayPlan
Really helpful and caring
I dealt with Brett, Laura and Beatriz. They were all so lovely, warming, caring, emphatic and supportive. I cannot thank them enough for making the process a pleasant one.
Thank you!
19 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hello Kirsty,
Thank you for your kind words. We strive to provide a supportive and empathetic service to all our clients.
Your kind words will be passed to Brett, Laura and Beatriz. If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie,PayPlan
Spoke with sam today really welcoming…
Spoke with sam today really welcoming and helpful guy
18 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hello Courtney,
Thank you for your review. Ensuring our support is welcoming to our clients is very important to us.
Your kind words will be passed to Sam. If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Sheryl is a ray of sunshine
Sheryl is one of the most helpful and empathetic people I have ever dealt with, Her ability to build a feeling of trust so quickly is amazing. A complete ray of sunshine, thank you
17 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hello John,
Thank you for your review. We’re happy to provide all our clients with helpful and empathetic support.
Your kind words will be passed to Sheryl. We’ll be here to help with every step going forward.
Kind Regards,
Bailie, PayPlan
Payplan Advisors.
I spoke with both Sheryl and Chloe.
Both were extremely helpful and knowledgeable.
I really appreciated their compassion and empathy.
17 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hello Dean,
Thank you for your review. Ensuring that our services provide our clients with both empathy and compassion is very important to us.
Your kind words will be passed to both Sheryl and Chloe. If you have any concerns in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Excellent service
Excellent service. Very helpful and professional team. Thank you
15 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hello Michal,
Thank you for your review. We’re happy to provide you with a professional service for yourself. If you have any concerns in the future, please feel free to contact.
Kind Regards,
Bailie, PayPlan
I had the pleasure of talking to…Georgia
I had the pleasure of talking to Georgia today going over my yearly review.
She was a pleasure to talk to. She managed to make an incredibly difficult situation seem especially easy.
Nothing was too much trouble. She is a credit to your organisation. If I could I would talk to her every time. I know it's not always going to be possible, but I hope I get lucky again.
12 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hello,
Thank you for your kind words. We’re pleased to know that we’ve been able to provide this support during this difficult situation.
Your kind words will be passed to Georgia. We’re happy that you have been able to take these steps forward with us.
Kind Regards
Bailie, PayPlan
Lovely lady dealt with my case and got…
Lovely lady dealt with my case and got me where i wanted to be
12 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hello Roy,
Thank you for your review. We always strive to find the best solutions possible for our clients. If you have any concerns in the future, please feel free to contact.
Kind Regards,
Bailie, PayPlan
DMP REVIEW
Yesterday I had cause to speak with Sean in DMP Management on behalf of my husband.
It was a very long, complicated conversation during which Sean was patient, understanding and polite.
He has exceptional "people skills".
His advice was sound and sensible and the call culminated in an agreeable, manageable payment plan.
I'm grateful that it was Sean who took my call.
11 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hello Jacquelyn,
Thank you for your kind words. Here at PayPlan, we pride ourselves on providing clear support to our clients. We’re happy that we can support you in managing your debts.
Your kind words will be passed to Sean. We'll be here to help you with every step going forward.
Kind Regards,
Bailie, PayPlan
Resposta da PayPlan
Hello Kay,
Thank you for your kind words, our advisors always work to relieve as much stress as possible from our clients.
Your kind words will be passed to Sam; we'll be available to help you with every step going forward.
Kind Regards,
Bailie, PayPlan
A weight has been lifted off my…
A weight has been lifted off my shoulders after speaking with the team at PayPlan. Honestly, I’m really thankful I came across them as I felt pretty stranded with my debt issues.
4 de novembro de 2025
Opinião espontânea
Resposta da PayPlan
Hello Lewis,
Thank you for your review. We’re happy to hear we’ve been able to remove this stress from yourself. If you have any concerns in the future, please feel free to get in contact.
Kind Regards,
Bailie, PayPlan
Great service
Such great advice and really understanding attitude. Helpful and really made my life easier. Thanks to Joe, great adviser!
28 de outubro de 2025
Opinião espontânea
Resposta da PayPlan
Hi,
Thank you for taking the time to leave a review. Your feedback is greatly appreciated!
I'll pass this on to Joe and make sure he gets the recognition he deserves. Thanks again for your review!
Mitch @ PayPlan
KHAMIDA AT PAYPLAN.Have you just scammed me?
I was being dealt with by Khamida,who initially was helpful,but suddenly disappeared after giving all my details and worries to.Hasnt replied to anymore messages,so I don’t know what’s happening to my case.I wonder if Payplan will now contact me regarding this????
21st October,now has now replied since 17.37pm the previous day.1.33 pm today they have replied.
Wasn’t able to help after everything I sent and have now been sent a guide to read via email.Fat lot of good this has done for me only to make me worry more now.
20 de outubro de 2025
Opinião espontânea
Resposta da PayPlan
Hi Wendy,
Thank you for sharing your feedback - I’m really sorry to hear how this experience has felt for you - we never want our clients to feel this way.
Just to reassure you, we’re regulated by the Financial Conduct Authority and have been helping people manage their debts for over 30 years. The advice and guidance shared with you was tailored to your individual circumstances.
We've provided a detailed guide walking you through the best next steps based on the information you shared. I completely understand this may feel overwhelming, especially when you were hoping for more direct support, but if you’d like to talk things through, please call us on 0800 280 2816 or drop us an email at online@payplan.com and we’ll be happy to go over everything in more detail.
Regards,
Mitch @ PayPlan
Useless
They were bad enough prior to getting my IVA approved, however they’re even worse since having it.
Avoid at all costs, go elsewhere to set up.
Communication is horrific and they take decades to come back to you
They’ve also had my previous review removed, very snakey company
20 de outubro de 2025
Opinião espontânea
Resposta da PayPlan
Hi,
Thank you for taking the time to leave feedback. We’re sorry that your experience hasn’t met our high standards.
Thank you for returning to us with more information and your PayPlan ID. We've passed your details on to the complaints teams and relevant people. They'll be in touch should you still want to speak to us about your issues.
I would like to take a moment to apologise for the delayed response to your review. I needed to ensure that this was escalated to the correct people to ensure you receive the support you need.
If there’s anything we can do to help, please don’t hesitate to get in touch.
Bailie
PayPlan
Steve A was absolutely amazing despite…
Steve A was absolutely amazing despite going through a really rough time right now, I cannot express enough gratitude for the support I received from Steve. The fact that I am personally going through a very difficult and traumatic time, his dedication and professionalism shone through completely. Steve truly made me feel like there was "light at the end of the rainbow" during what has been an incredibly stressful period.
My experience with my workplace—specifically a toxic and complex environment—had been compounded by the fact that no one would listen to me. This lack of acknowledgement was, in itself, a significant part of the problem. Steve was, without a doubt, one of the first people who genuinely listened.
His understanding and attentive ear were invaluable. He absorbed everything I had to say, and in doing so, he made me feel nice and normal again. I especially appreciated the non-rushed nature of our phone call, which was much needed as I was submitting evidence for a severe and awful case with my employers.
Thank you, Steve. Your time, empathy, and ability to remain an amazing person during a difficult period of my life were deeply appreciated. Thankyou for all the links and the appointment that will no doubt help me further with my financial position, I wish you all the very best 😊
16 de outubro de 2025
Opinião espontânea
Resposta da PayPlan
Hi,
Thank you so much for taking the time to leave a review, your feedback is greatly appreciated!
If there's anything else we can do to help, don't hesitate to reach out.
With Gratitude,
Mitch, The PayPlan Team
Impossible to contact once IVA is setup
They got me set up with the iva fine but when it came around to the annual review they ghosted me just sending automated emails saying I need to complete it and to contact my case officer to book an appointment which I did a dozen times over 2 weeks with zero response. They just don't care.
16 de outubro de 2025
Opinião espontânea
Resposta da PayPlan
Good Afternoon,
Thanks for taking the time to leave feedback. We're sorry your experience hasn't been up to our high standards.
We did request some more information from you, so that we could locate your case, but unfortunately we haven't heard back from you.
We'd be really grateful if you could email us at online@payplan.com with your PayPlan ID and a few details about your issues/case so we can look into what's happened here for you, and if there's anything we can do to rectify the situation.
Again, I can only apologise for your experience.
Regards,
Mitch @ PayPlan
No Responses
Getting really fed up, like others I have been waiting weeks for a response to emails/ messages. I was already irritated at how many questions were asked that had been answered in the documents I was asked to provide during the assessment period and I've had no response to a question regarding my plan since.
I'm now looking to make an official complaint and moving my plan to another provider.
Ridiculous.
22 de setembro de 2025
Opinião espontânea
Resposta da PayPlan
Hi,
Thank you for taking the time to leave feedback, even if it's not in the best of circumstances. I'm sorry your experience hasn't been up to the high standards we usually expect of our services.
Thank you for returning to us with more information and your PayPlan ID. I've passed your details on to the complaints team and relevant people, and they should contact you shortly about your issues, should you still want to raise an official complaint.
I also want to take the time to apologise for the delayed response to your review. I needed to make sure this was escalated to the right people, to ensure you're getting the support you need.
If there's anything else we can do to help, please don't hesitate to get in touch.
Mitch @ PayPlan
Life savers
We were in a very bad place during the pandemic. Our medical insurer went into receivership when surgery and inpatient care were needed, and we went from being in the black to deep in the red. The bank referred us to PayPlan, and I admit I was sceptical. We could only manage a low monthly repayment, and this was going to take us eight years to pay off. However, as we paid back friends who had helped us, we could add more each month to repay the bank and credit card providers. It cut the repayment time in half, and we are now debt-free thanks to PayPlan, and of course, the main creditors for suspending interest repayments.
Many thanks to all those individuals at PayPlan!
10 de julho de 2025
Opinião espontânea
Resposta da PayPlan
Hello Andy,
Thank you for your review. We're happy that you have become debt-free. Our advisors ensure that our services are tailored to our clients, including making any necessary changes.
We wish you the best going forward, and if you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Very polite and professional very…
Very polite and professional very courteous and an absolute pleasure to talk to made me feel comfortable
1 de outubro de 2025
Opinião espontânea
Resposta da PayPlan
Hi,
Thank you for taking the time to leave a review! Your feedback is greatly appreciated!
Mitch, The PayPlan Team
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