Peach Guitars Limited Opiniões 

3423
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wow! First ever time at Peach guitars have lived in Essex my whole life and cannot believe I haven’t been to this guitar shop before! Such an amazing experience especially from George who was massiv... Ver mais

Classificada 5 em 5 estrelas

What a fantastic experience ! A great store where the staff are super friendly and knowledgeable. George helped me try out 5 guitars - they were already set up for my arrival. There was no hard sell a... Ver mais

Classificada 5 em 5 estrelas

First visit to the store, amazing collection of guitars and equipment, friendly atmosphere, and good honest advice. I had phoned and booked as suggested, was given plenty of time time to try out vario... Ver mais

Classificada 5 em 5 estrelas

Great website, the option to choose the preferred guitar or a model and see the weight is really nice feature. The guitar I bought is great, I like that Peach Guitar checks over the guitars before dis... Ver mais

Informações sobre a empresa

  1. Loja de instrumentos musicais
  2. também em
  3. Loja de hobbies
  4. Loja de música

Escrito pela empresa

One of the UK's most successful guitar shops with a comprehensive selection of Electric guitars, Acoustic guitars, Bass guitars, amplification, effects and accessories. At this point we have the largest selection of guitars that can be found anywhere in the UK. We are known for and specialise in high end gear, but we have hand selected lines to suit any budget from starters to the best that money can buy.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

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4,9

Todas as opiniões

(3423)

154 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Epiphone jeff beck oxblood

Having never purchased a guitar online before, I took the plunge and went with Peach . Great customer service and advice regarding the guitar I purchased.
Thanks Peach Guitars and Jeff for his helpful advice and service on the phone

14 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional service

Exceptional service. A pleasure to spend time with George who was genuinely knowledgeable about the guitars I was interested in, as well as going through many others he demonstrated for me. No sales talk or pressure to purchase anything, just sound advice, excuse the pun. A very professional company and the individuals make it what it is.

7 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The Best Guitar Shop

What a great place, Alan, Jerry, Geoff and the rest of the team were absolutely fantastic! Great advice from start to finish, will definitely be coming back to purchase more, thank you.
Highly recommend Peach Guitars.

21 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

5 Star Service

I purchased a Gibson SG Standard for my husband's birthday. I'm always anxious about making such 'big' online purchases, but Peach Guitars were incredibly professional and kept me informed at every step, making the entire process smooth and stress-free. Delivery was outstanding, and the guitar itself is absolutely gorgeous.

26 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Guitar Paradise …

My wife and I had a fantastic afternoon at Peach Guitars after travelling from Norwich to Colchester. I was allocated a room to audition several high quality acoustic guitars with Alan, the owner, in attendance for over two hours. He also gave us a tour of the incredible store. The displays of top brand guitars and amplifiers were amazing. I eventually purchased a Taylor acoustic guitar and amplifier. It was truly a fantastic experience and I unreservedly highly recommend Peach Guitars.

16 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly Recommended Retailer

Just bought my second guitar from this retailer and what has really impressed me with both is that the guitars arrived having been physical checked and set up. No tweaking required, which is much different to many others I have bought over the years from ‘box-shifters’ which almost invariably have required work. I would not hesitate to buy again from them.

11 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent care for an important purchase

I spent a long time researching my "pro guitar" 50th birthday present, and settled on a Yamaha Revstar Professional in crisp gold. Jeff at Peach was very helpful, answered questions about the one remaining Revstar in stock, and arranged for it to be set up, neck oiled and new strings put on. The Revstar is a dream and the acquisition process was very pleasant and easy. It's a keeper and I thank Peach for their part in my birthday treat.

5 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased my dream custom shop…

Purchased my dream custom shop jazzmaster from them recently after lusting after it for a long time. Great communication throughout and the guitar is unbelievable. The set up on this guitar is exceptional and I will not be changing a thing. Would highly recommend and will definitely be buying from them again.

8 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fender Vintera II 'B' Stock Strat

I'd been on the look out for a Fender Vintera II 60's Strat and spotted a 'B' Stock one on the Peach Guitars website so decided to give it a try.
They whizzed it to me with next day delivery and when I got it out the box I thought it looked even better than the online photos of it that they'd posted. The setup was very good too but as many guitarists do, I did a minor tweek here and there for personal preference.
They threw in a free Plek process on this guitar so needless to say the fretwork was really impressive.

A frustrating ongoing issue that customers have buying new guitars is the lousy setup than can be experienced when buying online.
Peach Guitars unlike some other big name music retailers i can think of promote their 'free' setup process all over their website and they deserve major credit for this.
Who wants to get tools out to make a brand new guitar they've bought, playable?
If you buy a brand new car you wouldn't be expected to tune the engine and service it yourself when you collect it.
The quality control and customer satisfaction given by some other big name music retailers is shocking.

As a customer, if a business can't be assed to achieve good customer service, then I can't be assed to part with my cash for their goods.
This is my first time as a customer at Peach Guitars and based on what I've seen and experienced I would definitely buy from them again. *Coolio communication and delivery by DPD too, the Courier company that Peach use. A++

3 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible After sales customer service

I share a similar experience to the customer below. Do not risk spending big in this store unless you are 100% certain on your purchase as they will not entertain you with a refund. This is unlike any of their competitors in my experience.
I was forced to find an alternative product for an exchange in the store and found the whole ordeal stressful, pressured and awkward.
I will not be buying from Peach ever again.

18 de maio de 2025
Opinião espontânea
logótipo da Peach Guitars Limited

Resposta da Peach Guitars Limited

Hi Michael,

We’re genuinely sorry to read that you felt your experience with us was stressful and disappointing. However, we’re also quite surprised by your review, given the lengths we went to in order to support you throughout your visits with us.

You visited the store on three separate occasions, spending considerable time with our team and trying out different Two Rock amps in great depth before selecting the model you wanted. You purchased it on finance, which includes a standard 14-day cooling-off period.

When you later contacted us to say you weren’t getting on with the amp at home, we were happy to welcome you back and allow for an exchange. The owner of the store spoke to you on the phone at length, discussing several options that might work for you as an alternative, as you actually stated that you did not wish to have a refund and preferred an exchange. We had multiple amps set-up ready for your arrival. Ultimately, you went for the exact same model, but a different one from the one you purchased originally, as we had another like-for-like in stock. You also purchased a Fender Custom Shop guitar during that visit - which we took as a positive sign that you were happy to shop with us.

Later, when you again found the amp wasn’t quite right for you, we agreed to a second exchange, which involved returning the amp and helping you select two guitars instead. On this occasion, it wasn't a straight swap, you spent a large amount more for the second guitar which led us to believe you were happy with your experience in-store.

We did our absolute best to accommodate you at each stage, even though this involved multiple exchanges of high-value items. We only mentioned the need to draw a line on further swaps because - as you can imagine - we need to maintain a fair and sustainable policy for all customers.

We never intended to make you feel pressured or uncomfortable and are truly sorry if that was your experience. We always try to help customers find gear that inspires them, and we genuinely thought you left satisfied with your final choice.

Kind regards,
Rob
-
General Manager

Classificada 5 em 5 estrelas

Fantastic all the way.

Fantastic all the way.
Great website, very easy to navigate, quick response to my query.
My guitar arrived perfectly.
If you're looking for guitar...look no further.
I would highly recommend Peach guitars.
Thank you.

29 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have purchased a few guitars from…

I have purchased a few guitars from Peach Guitars and the service has always been excellent. Staff are very friendly and helpful and the delivery time very fast. You can buy with confidence from this company. First class all round😊

15 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly reccomended!

Ordered a Gibson J-45 on behalf of my dad, who had been after one for a while. No guitar shops near me stocked any and after reading the reviews of Peach we decided to order one from there. there's a bit of trepidation in buying a guitar online blindly, but after a couple of phone calls, the guys at peach put or minds at ease going through the ordering process. theres nothing like trying a guitar out in the shop, but sometimes it just isn't possible. we picked a guitar we liked the look of (i like how peach show photos of the actual guitar rather than a stock photo), and it arrived within a couple of days. (trackable time slot delivery too).
the guitar was set up perfect out of the box and is a joy to play.
Thanks to all at Peach for their help, highly reccomended!

13 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely recommended - An experience rather than a shopping trip

Went for our first trip to Peach Guitars yesterday and we couldn’t have been happier that we did. They have an awe-inspiring range of electrics, acoustics and so many more guitars to choose from, and the appearance of the store is simply stunning. The layout is intuitive and great fun to wander round, from the mezzanine balconies to the Wild West theming to the smaller, themed rooms (by style and / or manufacturer). We made an appointment via the Contact Us section of the website and we were very glad we did, as it was reasonably busy for a Friday morning. We were there for an acoustic guitar for my son’s 21st birthday and everyone in the store couldn’t have been friendlier or more helpful. We have to single out Alan who spent over an hour with us, helping select innumerable guitars to try out and patiently answering our questions. He listened carefully to what my son was after and at no point was the sales process pushy or uncomfortable. Alan even gave us a tour of the warehouse, their custom shop rooms and the studio to boot! At the end of what can only be called ‘an experience’ rather than a shopping trip, my son left with a guitar with which he is absolutely thrilled, and a burning desire to go back to Peach Guitars. A visit here is highly recommended. As a non-musician myself I can still absolutely appreciate the passion that has gone in to creating Peach. I’ve rarely been in a better-presented or more welcoming store.

9 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

First time using Peach Guitars

First time using Peach Guitars after years of buying gear from other outlets. Nothing was too much trouble. I had a question about a guitar of interest. The team responded quickly to answer and send photos of the guitar.

I also took advantage of the Plek service and set-up. I must say it was money well spent. I also received my guitar much quicker than I expected. The guitar plays, sounds and looks fantastic.

Thanks Peach Guitars. I would highly recommend and would use again without hesitation.

9 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I purchased a PRS SE Tremonti from Peach Guitars. It was delivered exactly as discussed, with all my questions answered before I chose my guitar.
The guitar needed some small adjustments afterwards and I can only thank Sean and the team for the support and communication, as well as for handling everything very well. I would definitely purchase from Peach Guitars again.

28 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A great company

A great company to deal with. Prompt and helpful customer service pre purchase. Quick delivery, extremely well packed. The guitar was excellent with a perfect set up. Highly recommended.

8 de abril de 2025
Opinião espontânea

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