Ich habe ein Parfum gekauft und Flüssigseife. Der Duft ist so schwach, als wäre da etwas bei der Produktion nicht richtig gelaufen. Das Parfum verfliegt schon nach 5 Minuten. Ich hatte genau dieses Pa... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
My first order! Excellent service. Fast delivery and very pleased with the items delivered. One of the pumps was broken upon arrival and the company immediately forwarded a replacement. I shall de... Ver mais
Wonderful candles with beautiful perfumes. My favourites are anything with patchouli but the are all delicious. Best of all they burn evenly. Very quick delivery and well packaged. Easy site to use... Ver mais
Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragran... Ver mais
A empresa respondeu
4,3
Excelente
119 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Pecksniff's
Thank you for your kind feedback! We’re thrilled to hear you’re happy with the quality of the product and the presentation. Your support is greatly appreciated!
Resposta da Pecksniff's
Thank you for your review! We’re glad you enjoyed the gift and are happy with the product. We appreciate your support!
Very good
Very good products and amazing customer service. They quickly and efficiently solved the issue I had.
28 de agosto de 2025
Opinião espontânea
Resposta da Pecksniff's
Thank you for your kind review! We’re delighted to hear that you’re happy with both our products and customer service. It’s great to know we could resolve your issue quickly and efficiently. Your support is greatly appreciated!
Pecksniff Great Company
Pecksniff
I love Pecksniff products and was disappointed when the pump to my hand cream dispenser broke. I contacted their Customer Services who were brilliant. A new pump arrived the following day. Absolutely brilliant company to deal with. Such lovely emails sent as well to inform me a new pump was on its way.
So great to find such wonderful service.
Thank you Pecksniff.
22 de outubro de 2025
Opinião espontânea
Resposta da Pecksniff's
Thank you so much for your wonderful review! We’re delighted to hear that our customer service team could quickly resolve the issue with your hand cream dispenser. It’s fantastic to know that you enjoy our products and appreciate the updates we send. Your kind words mean a lot, and we truly value your support!
A Satisfying Experience
I am always impressed with excellent customer service. From quick order processing to timely shipping and delivery, Pecksniff’s ticked all the boxes!
26 de setembro de 2025
Resposta da Pecksniff's
Thank you for your kind review! We’re delighted to hear that your experience with Pecksniff’s met your expectations, from order processing to delivery. Your support means a lot to us, and we look forward to serving you again soon!
Great service and speed of delivery is…
Great service and speed of delivery is excellent
29 de setembro de 2025
Resposta da Pecksniff's
Thank you for your review! We’re thrilled to hear you’re happy with our service and the speed of delivery. We really appreciate your support!
Excellent products & service.
Love Love Love the wonderful fragrances of the products I received. They also were beautifully packaged. Excellent service! I was surprised to receive the order so quickly.
25 de setembro de 2025
Resposta da Pecksniff's
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying the fragrances and that your order arrived quickly and beautifully packaged. Your kind words about our service mean a lot, and we truly appreciate your support!
Came home from a week away to the most…
Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragrant hug in a box!
Huge thank you to the team for their kindness, prompt replies, and truly wonderful customer service. You turned a small issue into a big smile—and my home now smells divine.
Pecksniffs, you’ve officially earned a spot in my heart (and on my mantelpiece).
3 de outubro de 2025
Opinião espontânea
Resposta da Pecksniff's
Thank you so much for your wonderful review! We’re thrilled that our little surprise brought a smile and that you’re enjoying the candles. Your kind words about our team and service mean the world to us. It’s always our goal to turn every experience into a positive one, and we’re delighted to have earned a spot on your mantelpiece and in your heart!
Quick and easy to order and excellent…
Quick and easy to order and excellent Customer Service if you have any questions. I absolutely love the detox range - makes my house smell lovely! There is rather a lot of packaging otherwise I would have rated 5 stars!
17 de setembro de 2025
Opinião espontânea
Resposta da Pecksniff's
Thank you for your lovely review! We’re delighted to hear you enjoy the Detox range and that our customer service was helpful. We appreciate your feedback regarding the packaging - we use extra packaging to help protect our products during transit, as we know parcels can sometimes be handled roughly by couriers. Your input is really valuable, and we’ll continue to review ways to balance protection with sustainability.
Excellent customer service
Firstly, the products are of an extremely high calibre and very competitively priced. Pure value for money every time
The staff, when contacted, are very quick to respond and bend over backwards to assist.
Congratulations to this company, they really value their customers.
19 de setembro de 2025
Opinião espontânea
Resposta da Pecksniff's
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality and value of our products, and that our team has been able to support you quickly and effectively. Your recognition means a lot to us, and we’ll be sure to share your kind words with the whole team. We truly value customers like you and look forward to serving you again in the future!
Excellent after sales service
Excellent after sales service, was sent the wrong items it was immediately sorted out and the correct ones sent.
4 de setembro de 2025
Resposta da Pecksniff's
Thank you so much for your kind words! We’re delighted to hear that our team was able to quickly resolve the issue and get the correct items to you. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
another great experience …
My items where available, ordered online was simple, fast shipping and very well package so there was no damage - I’ve been ordering from these guys everywhere I’ve lived for a long from Hawaii to now Portugal, great company with great products…
2 de setembro de 2025
Resposta da Pecksniff's
Thank you so much for your continued support and loyalty over the years! We’re thrilled to hear that ordering with us has been simple and reliable, no matter where you’ve lived. It means a lot to know our packaging and service have met your expectations across so many orders. We truly value having you as part of our community and look forward to serving you again in Portugal and beyond!
amazing
It has been a great time with pecksniff. All the products we have purchased has been delivered with great caution. We love all pecksniff products. All their products works well on us. Hope to have more great deals. THANK YOU SO MUCH PECKSNIFF WE LOVE YOU VERY MUCH. It has been a great three years of purchases done with you.
3 de setembro de 2025
Resposta da Pecksniff's
Thank you so much for your heartfelt review and for being with us for the past three years! We’re delighted to know you’ve enjoyed both our products and service, and it truly means the world to us that Pecksniff’s has become a part of your life. Your continued trust and support inspire us every day. We look forward to bringing you more great experiences and special deals in the future.
Thank you for your kind cooperation.
25 de agosto de 2025
Resposta da Pecksniff's
You’re very welcome! We’re always happy to assist and glad we could help.
Lovely product at good price
6 de agosto de 2025
Resposta da Pecksniff's
Thank you for your kind feedback! We’re delighted to hear you’re enjoying the product and that it offers great value. We look forward to serving you again soon!
Resposta da Pecksniff's
Thank you for your feedback! We’re glad your order arrived quickly and appreciate you taking the time to share your experience.
Poor customer service
Order arrived promptly. Noticed spray bottle neck not level but the spray worked then 2 days later the whole spray mechanism came off spilling the contents. Sent 2 emails to customer service but no response from them . Very disappointing.
4 de agosto de 2025
Resposta da Pecksniff's
Hello Angela. This is Pecksniff's Senior Management here. I have checked all communications within the Customer Service email and unfortunately no email was ever received from yourself. I have viewed your case history through the website communications and see that you were sent a replacement product on the 20th August. I hope this has been resolved to your satisfaction.
euphoric experience
a soft syballic sensual treat,nasaliciously
entreatin', lastingly lovely in one's nose,invitin'ly clings gently 'round one's personal space encouraging pleasant contact & nearness...🖖🫠🤓
2 de agosto de 2025
Resposta da Pecksniff's
Wow — what a wonderfully vivid description! 🖖🫠🤓 We’re thrilled to hear our product could spark such a euphoric experience for you. Thank you for sharing your poetic take — it truly made us smile.
We can’t wait to keep delighting your senses in the future!
Shipping was incredibly fast
Shipping was incredibly fast (England to Canada - 2 days), and thankfully you still stock the beautiful Olivia Blake Line
3 de agosto de 2025
Resposta da Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear your order made it from England to Canada in just 2 days — that’s impressively fast indeed. 😊
We’re also delighted you’re enjoying the Olivia Blake Line. Your support means the world to us, and we can’t wait to send more beauty your way!
Easy online ordering and fast delivery
Easy online ordering and fast delivery. One thing I think should be considered is the amount of packaging used. Over the top and not necessary. Even after all the packaging the product box itself was damaged but thankfully the product was ok. Maybe more care is to be given to the
actual product and it's original packaging before boxing up for delivery.
All that being said I would still order from the company and hope constructive criticism is taken into account and changes made.
2 de agosto de 2025
Resposta da Pecksniff's
Thank you for taking the time to share your feedback! We’re so glad to hear that you found ordering easy and that your delivery was fast.
We also appreciate your constructive comments regarding the packaging. We’re continuously reviewing our packing process to strike the right balance between protecting our products and being environmentally conscious. Your point about giving extra care to the product and its original packaging is very valid, and we’ll take it on board as we make improvements.
It means a lot to hear that you’d still order from us despite the issue, and we truly value your support.
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