Pecksniff's Opiniões 

Resposta da Pecksniff's

16/09/2025

Thank you so much for your kind words! We’re thrilled to hear that your order and delivery went smoothly and that you felt well-informed throughout the process. 😊

Your support means a lot to us, and we look forward to delighting you again soon!

Warm regards,

Resposta da Pecksniff's

15/09/2025

Dear Sherri. This is Pecksniff's Senior Management here. we are sorry that were not happy that you had not received you order that you placed on 1st August. having tracked through your shipment, I see that it was delivered on the 13th August. Although you may feel that this is a long time for International Delivery, this is within the parameters detailed within our shipping policy, of 10-15 working days for international shipments. https://www.pecksniffsshop.com/shipping-returns
Once a package has been collected from us by our International Carrier, we are very much in their hands with regards to delivery times. We hope you enjoyed you product, but if you have any queries please do not hesiate to contact us at customer.service@pecksniffs.com

Resposta da Pecksniff's

16/09/2025

Thank you for your kind words! We’re thrilled to hear you’re happy with both the product and the speedy delivery. 😊

We truly appreciate your support and look forward to serving you again soon!

Resposta da Pecksniff's

15/09/2025

Hi Suzie. This is Pecksniff's Senior Management here. I hope you are well. I am reviewing Trust Pilot, and have come across your review. Perfectly Understandable as to why you gave a 3 start review, but more my concern is that I am unable to find any communication relating to your issue on any of our channels. Did you contact the team about this, and was the issue resolved for you please? please do get back to us on customer.service@pecksniffs.com
We look forward to haring from you soon.

Resposta da Pecksniff's

16/09/2025

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying both the product and our service. 😊

Your support means a lot to us, and we look forward to delighting you again soon!

Resposta da Pecksniff's

16/09/2025

Thank you so much for your kind words! We’re delighted to hear that you love the Citron & Grapefruit Hand Wash set and that it’s going to make a perfect birthday gift for your Mum. 😊

We completely understand your comment about the delivery cost. Please note that the shipping fee reflects what we are charged by our courier partners to ensure fast and safe delivery, especially for carefully packaged items.

We truly appreciate your support and hope your Mum enjoys her gift!

Resposta da Pecksniff's

15/09/2025

Hello Mary. Could we please ask as to where you sent your letter with fragrance enclosed. We have 3 associated addresses; the manufacturing site, the shop in Brighton, and the registered office which is the business address registered with Companies House. However, Customer Services are not located at any of these addresses. The best way to contact us is by email at customer.service@pecksniffs.com

Resposta da Pecksniff's

16/09/2025

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the product and that our service met your expectations. We look forward to serving you again soon!

Resposta da Pecksniff's

16/09/2025

We’re very sorry to hear that this is the second time your order arrived with a broken bottle. We completely understand how frustrating this must be, especially when you love our products.

Please know that we are actively looking into more efficient ways to ship glass products overseas, as unfortunately couriers can sometimes mishandle items despite our careful packaging.

We also noticed that we haven’t received any communication from you regarding this issue through any of our channels. The best way to reach us directly is at customer.service@pecksniffs.com
so we can assist you promptly and make this right.

Your feedback is very important to us, and we want to ensure your experience with our products is always a positive one.

Resposta da Pecksniff's

16/09/2025

Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying the perfume and that our service met your expectations. We truly appreciate your support and kind words about our company. We look forward to serving you again soon!

Resposta da Pecksniff's

16/09/2025

Dear Brenda. This is Pecksniff's Senior Management here. We are sorry to hear that your experiences with Pecksniff's was marred by the lack of service form FedEx. Having investigated the circumstances surrounding your order, it was established that the fault fell directly to FedEx despite them advising to the contrary. A full refund was issued to yourself. We hope that this incident does not deter you from wanting to experience Pecksniff's in the future.

Resposta da Pecksniff's

16/09/2025

Hello Rob,
We’re very sorry to read about your experience and the issues with your order. We’ve checked all of our communication channels and unfortunately have not received any message from you regarding this matter. Can you please confirm how you got in touch? Also, could you kindly confirm what discount you are referring to so that we can look into it further?
If you could also send us images of the damaged items to customer.service@pecksniffs.com, we will be more than happy to rectify this for you.
We sincerely apologise for the inconvenience caused and hope to resolve this promptly once we hear from you.
Kind regards,
The Pecksniff’s Team

Resposta da Pecksniff's

16/09/2025

Thank you for your kind feedback! We’re delighted to hear you had a smooth experience with fast delivery, secure packaging, and tracking. Your trust means a lot to us, and we look forward to serving you again soon!