Pentagon Motor Group Opiniões 

Contacted pentagon renault oldham, to have original oem accessories from the renault catalogue to be supplied and fitted. Received and email from Sam Churchill central manager who informed me that I would need to speak to parts. And supplied a phone number for Lincoln (I live in Manchester) after a brief discussion with parts, who informed me he doesn't supply parts for renault cars.

I contacted pentagon oldham again where service would book my request in but would need to get a quote for labour. One week later I recieved a text message from an unknown number quoting my request at £1023 for labour plus parts (roughly £500)

I called renault wigan who couldn't be more helpful and told me that my requested order supplied and fitted is a set price through all renault dealerships and that price is £662.80 all in including Vat. Plus anything ordered from renault catalogue is fitted at reduced labour rates roughly half price.

Pentagon oldham tried to scam me out of £900+. I'd arranged a service plan for the next four years i can assure you I will never take my car anywhere near this company... Pentagon is a cowboy firm

Be warned customer service is outrageous and means nothing to Pentagon.

I visited the Kia dealership in Mansfield today regarding an issue with my Kia EV3. The concern was clearly visible panel gaps on the front doors and a noticeable misalignment/protrusion at the front of the vehicle.

After a brief inspection, the technician stated that this was “acceptable tolerance.” I strongly disagree. This is a brand-new car, and visible body panel gaps and misalignment should not be considered acceptable under any tolerance.

What was most disappointing was how quickly the issue was dismissed, without any detailed technical explanation or proper investigation. The explanation given felt generic and unconvincing. It gave me the clear impression that the technician assessing the vehicle lacked sufficient experience, particularly when it comes to body alignment and build quality issues.

Buying a new car with visible defects and being told that this is “acceptable” is simply not acceptable. Customers expect higher standards and more competent technical assessments from an official Kia dealership.

Based on this experience, I have lost confidence in the level of technical expertise at this dealership.

Do not give this garage your phone number, as they will not leave you alone!! Had now 4 to 5 calls from an over zealous Lauren. Only interested in COMMISSION and will hound you until they get a sale. Found a car elsewhere in my price range.

Great experience in BYD and Vauxhall Jak was great.

Excellent- very happy with the customer service and my car

I was ready to proceed with a purchase and pay the full asking price for a new vehicle advertised on AutoTrader. Yesterday I was told delivery could be arranged (at my expense), only to be told today that delivery is not possible at all.

For a national dealership group that advertises “nationwide delivery” on its website, this is extremely disappointing. The explanation given was that they are short staffed and have a large showroom, which is hardly the customer’s problem.

The whole experience has been a waste of time and the service has been poor from start to finish. I only wish I had checked their Trustpilot reviews before engaging with them in the first place.

The salespersons name was Liam Lloyd. I offered to arrange my own transport and he didn't even respond. Pentagon have responded to the review and offered to assist but provided no contact details.

Buying from this business 12 months ago a Vauxhall Corsa for £10,000. They threw in extended warranty, thought i had a good deal. 12 months on engine light lighting up on dash. Took it back, wanted to charge me over £1000 for repair. Conversed with leadership at this place only to be re-buffed. Extended warranty not worth paper it's written on. I picked my car up as can't afford repair, only to be charged £155 for machine analysis. Am disgusted to be treated this way! No Good Will, nothing. AVOID THIS BUSINESS LIKE THE PLAGUE!

My mother and I purchased a vauxhall corsa 21 plate from vauxhall Burton on trent in July of last year and we've had nothing but PROBLEMS ever since. We sourced the car through female friendly finance and financed the car through Moneybarn.

We've taken the car in for brake, speedometer and DAB radio issues already. We then had a warning light about the vehicle needing oil and come to find out after spending £70 on oil We didn't need it. Bare in mind we've only had the car not even 6 months.

Fast forward NOW, 9 January 2026 whilst driving SEVERAL warning lights lit up the dashboard: ABS BRAKING SYSTEM FAULT REPAIR NEEDED, HILL START SYSTEM FAULT, COLLISION DETECTION RISK SYSTEM FAULT, ESP/ASR SYSTEM FAULT REPAIR NEEDED. Due to the persistent amount of problems with this car we've now raised complaints with Moneybarn and Female Friendly Finance, quoting the consumer rights act. We also raised a complaint with the pentagon group but NOBODY has contacted us to resolve. These faults are a clear hazard to not only us but to other drivers on the road as well. We found a service receipt in the vehicle after purchase and noticed that the engine in this car has been replaced and we have repeatedly asked why and get fobbed off and told they do not have to disclose which in fact they do. Also, I have a 5 year old grandchild and if something happens to her whilst driving the hazard of a car your company will be sued

Basically, we do not want this car anymore because its faulty!!!! Someone and I dont care who but someone from pentagon needs to respond to this review with the best contact number or my lawyers will be contacted and also the Motor Ombudsman

Drove from Derby to Pentagon Loughborough to look at the Chery. My husband requested a quote by phone after discussing it, didn’t receive it, so called spoke to Adam again, who assured us we’d get the quote that by 6pm…. Still waiting… 5 days later… pretty poor hat you can’t even get a quote… that’s 10 days!

Really helpful staff. Harry was very pleasant, did not feel pressured. Car ready for test drive even though we got there early. Happy with the deal we got, although the invoice listing was very confusing and price presented was with lots of extras added on that was not wanted and some confusion over VAT. Harry redid invoice to reflect actual purchase. Overall happy with service.

Pentagon replaced our Astra wing after a minor bump. Superb workmanship and attention to detail and constant updates on progress. This wasn't a straightforward repair due to Sainsbury's Insurance and Axa the underwriters unable to agree on the level of excess to apply. This delayed the repair by 3 months but at all times Sarah at Pentagon was very helpful and supportive in helping us to resolve this issue. (The issue was finally sorted after the involvement of our MP Catherine Atkinson.)

Can definitely recommend Pentagon THANKS.

I purchased a Renault Captur Hybrid from Pentagon in August 2025. Since purchase, the vehicle has had multiple faults.

Most seriously, the car has now suffered a complete engine/electrical failure and broke down, leaving me without a vehicle. I am currently several days without a car and still awaiting meaningful support or a response from Pentagon despite submitting a formal written complaint.

The vehicle was sold with a warranty arranged through Pentagon, yet I am now caught between RAC and Assurant, each giving conflicting information about hire car cover. I paid £899 for this warranty and have still been left without transport. This issue appears to be between Pentagon’s chosen warranty providers, but the impact has been entirely on me.

I am a carer for my mother, who has dementia, and being left without a car is causing significant practical difficulty. I appreciate faults can occur, but the lack of communication, ownership, and urgency from Pentagon has been extremely disappointing.

Given the number and seriousness of issues within six months of purchase, I have lost trust in the vehicle and in the support provided by Pentagon. I am still awaiting contact to resolve this matter.

At 10am this morning I contacted Pentagon Warrington to speak to used car sales. After I left my number I was told I would get a call back straight away, at 11.20am I rang again and I spoke with Phil who again said someone would call me back at 12.10 the new sales manager of BYD rang me back and said I would need to speak with the used car sales team and guess what…someone will call me straight back. 3 hours so far (now 13:00hrs) and I’ve not had a chance to speak about buying the car I wanted. Not to worry because I’ve found the same model elsewhere, spoke with someone straightaway and I’m now booked in for a test drive, all being well I will buy it later today. If I’m having this much trouble trying to buy a car imagine how hard it must be to get an issue looked at? After reading other poor reviews from Pentagon Warrington it looks like promises to improve were just words. Next stop is to complain to BYD about one of their dealers.

Great service today pentagon motors mitsubishi
Reception staff many thanks lads

Booked my car for service 2 times now everytime its been cancelled this place is nothing but a joke if you ask me should be shout down. Wanted to charge big money but provide poor service

Fantastic service. After battling through the IVR and finally reaching a cheerful-sounding chap, he promptly hung up the moment I mentioned I was looking to buy a new car.
The second attempt was even better. I somehow ended up in the body shop, where they helpfully transferred me… to the local takeaway. Sadly, they were closed, so I had to leave a message.

Really can’t Thank Sarah Woolley, of Pentagon Derby, enough. From the first to the last call, there were many, she went above and beyond to help.The whole process with Pentagon was seamless. The work carried out to my car was excellent so a big Thanks to the team involved. The repair was completed well before the estimated date but the collection of the car was unbelievably long and complicated but Thanks to Sarah’s help it was eventually sorted.Would highly recommend Penatgon.

I have been looking to buy a used car from Pentagon from the very first point of contact which did take 24hrs for a return phone call which then I was discussing a price with the salesman who said he would call back after speaking to his manager but never did. So with out an appointment we drove 88 miles to view the car, when we arrived there were about 4 people in the showroom who ignored us so we had to go in a little office to get someones attention then he told us the car wasn't avaliable for viewing as it was in a compound so we drove home. In the week I contacted again for a test drive and was told the salesman would call me again about a price but never received the return call. So today Friday I tried to call again through the main number through to used car sales twice but just went blank so I've just sent a message to cancel the test drive because I have no trust in thus company.

Fabulous work from start to finish- Sarah Woolley coordinated the project perfectly. Thank you to all involved x

Absolutely awful experience with Pentagon Ford Warrington. My father has a ford focus on PCP that came to the end of its deal in mid December. He has been trying to contact pentagon Ford in Warrington (as have I) since the beginning of December to arrange for it to be returned. He had surgery in December and has been advised not to drive and has now made the decision not to continue driving at all now. Never has he or I experienced such awful treatment by an organisation. Countless phone calls to the pentagon ford are never answered and when leaving a voicemail (multiple times) they are never returned. Spoke to ford customer relations who logged a complaint but because it's PCP they can't deal with it. They also couldn't get through on the phone so suggested I contact pentagon ford Warringtons live chat. So I did and it was extremely unprofessional as it wasn't sales related they took the details and said they would telephone. Guess what they didn't!
Now having to drive my dad to a dealer (as he can't drive) to get them to treat an elderly, vulnerable person fairly and actually speak to him.
I was thinking about the new ford explorer for myself but absolutely will never touch ford (or pentagon who have trashed fords brand in my eyes) ever.

UPDATE 30/12/2025

Thank you for the reply, I just tried to contact you on 03303906898 however the agent said no complaint has been raised so to email customer.care which has now been done. In addition my father has just been called back by Dave Kelly and arranged for the car to picked up tomorrow so hopefully that should bring this experience to a close.