Pentagon Motor Group Opiniões 

I am never using Peugeot Pentagon again esp Lincoln branch. We bought our 3008 from them a few years ago and it’s had a myriad of problem’s they have had a lot of money from us and yet we continue with issues
Also tried to book online for a diagnosis check and was given 24th Dec as available couldn’t ring garage as it was a Saturday afternoon and shut so was pleased car could be looked at before Christmas as a spanner red warning light had come on but received a text this morning confirming appointment 3rd feb! When I rang to query was told online booking service is not linked to local garage properly yet I could choose garage make booking and get an email confirmation after I did it. Turns out the garage isn’t even open that day! So they moved my appointment to bloody February!
Stay well away from Pentagon both sales and repairs my car was with them in October for similar issues
Will be looking elsewhere

I recently made a complaint to Pentagon Lincoln regarding a vehicle service. My complaint was dealt with swiftly. Lucy was calm professional and considerate and the way she dealt with my complaint was exemplary, in just the way you would want to be treated. She is a beacon of hope in times where complaints and disputes are often ignored. She has restored my trust in Pentagon Group. My request in order to compensate this problem was honoured.

The service was polite, helpful & efficient.

A systemic failure from top to bottom — senior management should be deeply concerned. If I could give 0 stars I would

My experience with Pentagon Ford Warrington was so poor that it raises serious questions about leadership, training, and oversight at this site. This was not a one-off mistake or a bad day — it was a sustained pattern of incompetence, miscommunication, and complete disregard for the customer.

From the outset, communication was non-existent or misleading. Calls and messages were ignored, follow-ups promised and then quietly dropped, and basic information contradicted depending on who you spoke to. There was no single point of accountability, no ownership of issues, and no sense that anyone was actually in control of the process.

What is most alarming is how normalised this behaviour appears to be. Staff seemed comfortable giving vague or conflicting answers, passing responsibility elsewhere, and letting problems drift indefinitely. When issues were raised, there was no urgency, no apology, and absolutely no attempt to put things right. The attitude was unmistakable: once payment is involved, the customer becomes an inconvenience.

At no point did anyone step in to take responsibility or demonstrate even a baseline level of professionalism. The experience felt chaotic, unmanaged, and careless — as though internal standards either do not exist or are simply ignored. If this is what customers see, I can only imagine what internal processes look like.

This review is written in the hope that someone higher up the organisation sees it and recognises that Pentagon Ford Warrington has a serious problem. The failures here are not minor; they are structural. This dealership reflects extremely poorly on the Pentagon brand and, by extension, Ford itself.

I will not return under any circumstances and would strongly advise others to avoid this location entirely. Senior management should be asking hard questions, because this level of dysfunction should never reach a customer — yet here it clearly has.

Visited CUPRA Huddersfield on Saturday 13th December to view a Formentor V3. I wanted to see the interior, sit in the leather seats, enquire about a test drive, and listen to the Sennheiser sound system.

I was initially greeted by a male member of staff who was unsure how to assist and asked for help from a colleague. A female member of staff then took over. From that moment, almost every question I asked was met with clear disinterest.

I was repeatedly told:

No Formentor V3 models were available to view

No test drives were possible

No vehicles with the Sennheiser sound system were available

The staff member assisting me showed little to no interest in helping and moved on to another customer before I had finished, which I found extremely rude.

While looking around on my own, I discovered multiple vehicles with the Sennheiser upgrade and two Formentor V3 models on the forecourt—directly contradicting what I had been told. (Attached below are the two Formentor V3 models I discovered.)

This was misleading, dismissive, and completely unacceptable. The experience was far below what I would expect from a CUPRA showroom. I am extremely disappointed and will not be returning.

I have now purchased from the LEEDS branch

Pentagon repaired my car very quickly and did a great job.
Sarah and the team were fantastic from the start to picking it up. Very good customer service. I would definitely recommend Pentagon. Many thabks

Part exchange my 72 plate purgeot deisel 508sw for a brand new peugeot 508sw hybrid. Had all of my dealings through Malcom whom was 100% throughout all of the transaction. Dropped off my new car in Liverpool and collected my part exchange car.
Even sorted out my car tax for my new vehicle, unfortunately this is where I made an error (as my new car was originally forsale for£48000 and i only paid £28000 for the new car, my new vehicle tax is £620 pounds per year)
Apparently the vehicle excess duty changed last April that any vehicle with a list price over £40000 has a higher vehicle excess duty.
With the exception of the shock of the car tax the service was excellent and the car was a bargain

Booked a test drive for a Dacia Duster, had an email confirmation and a telephone call from the dealership to confirm details ans slight change of time. Arrived at Pentagon Lincoln armed with the model required and the spec we would want. To be told after looking at a model on the fore court we don't have a model for a test drive a service technician had taken the car home. No real apology given, no offer to rearrange test drive. The sales assistant did not seem to want to help secure a sale

Ok. Previous email below sent to customer service. So looking forward to a solution going forward.

2023 Peugeot 208 Gt. Purchased 06/10/2025
Reg: MC23??? Chassis No. VR3UPHNEKP5043???.
Millage: 39500. Now 40500
Purchased from Pentagon Lincoln Vauxhall.

On collecting the vehicle above and on the way home to Swansea a knocking rattling noise was found to be coming from the front left suspension area.
Issue reported via phone call to Jack Browne within 2 days. Advised to take vehicle to local Peugeot dealer in Swansea.

Local dealer inspected the vehicle at the earliest possible date 07/11/2025. No visual damage was to be found however they could hear the noise during test drive. ( see video attached ) Request the vehicle to be booked in for an investigation / fix once issue is known.

Can someone please advise on how to resolve this issue and have the vehicle put back to a standard one would expect from a main dealer purchase without incurring costs.
Swansea Peugeot think the millage is to high for manufactures warranty. The extended warranty does not start until 06/2026.

Awful experience. 2023 car with suspension issues that no one will take responsibility for with warranty. Will never buy a Vauxhall / Peugeot again.

Initially excited after test driving the Mokka on Motability on 6th September and agreeing to proceed with ordering at Arnold branch.
Have been waiting 12 weeks,now advised the earliest will be the last week in December before getting it.
14 weeks at least is way too long a wait for a car,with no adaptions,so have had to cancel and try another dealership.
Very disappointed,would not have decided to proceed if I had known how long I would have to wait.

UPDATE
Today I received a follow up courtesy phone call from Kyle (Service Manager) in response to my complaint. Kyle listened fully to my complaint and was very apologetic stating it was not acceptable to wait over 7 hours for a service and MOT when a 4 hour slot had been booked. I was pleased to have the follow up conversation with Kyle who went above expectations in resolving my complaint. Thank you

Service and MOT booked 3 weeks ago for today ( 18/11/2025).I would’ve preferred the following week (25/11/25) but there were no 4 hour morning slots available . I specifically booked a 4 - 5 hour slot after sitting for over 6.5 hrs the previous year (2024). I was asked to arrive at Pentagon Kia between 9am - 9:30am ( I did arrive 9:20am.). We went for a walk round town and arrived back at Kia at 2:30pm. This gave the service dept the full 5 hours only to be told they had only just started the MOT and the service needed to be done after that!! Yet again I had been pushed to the end of day despite needing to be finished by 2:30pm - which was noted at booking.
It was 16:50pm before the MOT and service was finished (last out of the service dept) It’s a total disgrace that yet again Kia Pentagon Parkway at Sheffield took 7hrs 20mins to MOT and service my Kia Picanto. Obviously the dealership do not take notice of the requests made by clients when booking. The 4-5 hr appointment I made was for a specific reason not for the sheer fun of it. Frantic phone calls had to be made to ensure afternoon pick up arrangements could be made by other family . Appalling service yet again by Kia Pentagon and such a shame I have purchased their service plans that do not expire until November 2026. I would NEVER recommend anyone for MOT & Service to KIA Pentagon . PLEASE NOTE. THE SERVICE TECHNICIAN HAS DONE AN EXCELLENT JOB but the customer care and attention to requests ignored. VH

Was lied to by pentagon Renault Oldham will never return when trying to book in for tracking which had been noted on routine service I was put through to a main pentagon booking centre, it started when I said it has been advised to get the tracking checked she disappeared to find out what to book it in as, she returned and said I will have to ring Oldham to find out a price I said on the paperwork it says it will be £60 so she said we will put it as £60? Like she didn't believe me then we picked a day and time she said to bring it for 9am I said I would wait for the car to be told you can't wait for it and it would be ready by 530pm I said it's maybe best I take it to kwikfit as it's only a quick job she said your not allowed it will void your warranty I said rubbish I said it's like saying I can't have a tyre fitted there she said your not it has to be us I told her you are aware you can even get work done elsewhere like services etc as long as genuine parts are used again I was told no you can't at this point I told her I was hanging up and would sort it with Renault pentagon in Oldham as she was talking rubbish and hung up. My car was booked into and had the work done while I waited in Oldham I told the people on the desk and she said she would tell service manager who will ring you they didn't. I then had a call from main pentagon asking how my recent visit had gone and was I happy I told her no and explained what had happened she herself said what I was told was incorrect she said she would get onto the Oldham branch to ring me to discuss this that was over 2 weeks ago so take it they can't be bothered. Just had a link from Renault to ask about my recent visit so have told them hopefully they will give them some training unless they are just trying to con there customers.

Replying to there reply.

I have been told twice you would call to discuss with me I am not going to bother calling as I will not set foot in any pentagon ever again.

Was interested in purchasing a vehicle on their website (through Autotrader), was unable to view in person but they were good enough to send me a video of the car.
Paid a deposit, and liaised with one of their sales executives to arrange payment and delivery.
Due to my work patterns (and sickness), I missed a call to discuss further. However, I placed a further deposit amount on the car as the initial 72 hour window had passed.
Waited for a call back from the sales guy. Nothing received.
Now I find the car has been taken off their site!
Further attempted contact, still nothing.
Two lots of deposit paid, and nothing to show for it.
***UPDATE*** They “put things right for me” by increasing the price of the vehicle I was interested in. No, they did not notify me of the price increase, I viewed it on their website.
Do not trust this company when they tell you that they are looking into your bad review of them. They know someone will come along and buy the vehicle you were interested in before increasing price, so they do not care about your business or providing any positive customer service.

Extremely happy with the staff and service provided.

Collected my new 3008gt today from Pentagon Peugeot Barnsley and cannot praise this dealership highly enough, from first walking in to collecting my car the experience has been nothing less than exceptional.
Although all the staff are very friendly special thanks go to Tim and Darren who work tirelessly to ensure everything runs smoothly.
I would definitely have no hesitation in recommending the dealership to anyone looking to purchase a Peugeot.

DON'T SELL TO THIS COMPANY UNDER ANY CIRCUMSTANCES!! If I could give zero stars I would. We sold our car to this company through car wow and they haven't paid us!! Taken the car and it's been over 48hours I will be reporting to the police as stolen.

They are now ducking calls and avoiding us.

We had great customer service from Matt Hilton at the Derby branch. He gave us lots of information and wasn't pushy in the slightest. Unfortunately, the car was not for us this time but we wouldn't hesitate going back in the future.

I have just bought a used car from warrington pentagon ford, Dan looked after me and it was a very easy process, they offer cars at a price that is comparable / slightly more competitive with other Ford garage’s.
Dan was very professional, called me back and kept me informed, the car was insured, prepared, clean with half a tank of fuel ready for pick up as arranged. Well done team for excellent service and communication.

Lauren and everyone I spoke to was welcoming. I had a great experience and my car is now amazing. Staff are friendly and customer service is good.

After completing a previous review regarding the failure to communicate or complete the required investigations into the repair of my Ford Mustang Mach-E, I was advised to contact Pentagon Group directly to discuss rectification.

However, no contact number was provided, so I called the group number (0333 039 06773) multiple times throughout the day — every attempt was met with an engaged tone and no option to leave a message. I also sent an email but received no response.

I then contacted Pentagon Warrington for an update and was told the contact person was in a meeting and that an engineer would call me back after lunch. I made it clear this was important — yet, once again, no call back was received.

Extremely disappointing experience. After all the assurances of improvement, nothing has changed — still no communication, no update, and no resolution.