Perch & Parrow Opiniões 

Absolutely just what I wanted. A beautifully made chair and footstool, delivered really quickly with excellent communications from the offset.

Lovely mirror, prompt delivery. Only one small ick, when paying £130 for a mirror I would have thought the screws for the fixings would have been supplied?

Good product at competitive price and delivery on time with no issues.

Such an enjoyable and easy online shopping experience! The picture arrived quickly and was wrapped very well.
I’m so happy with my purchase and will definitely use this site again.

First class service from ordering to delivery. Lovely tables and very good quality.

Quick and efficient service. My order arrived well packaged and in perfect condition. Couldn't be happier and would definitely order from them again

After reading mixed reviews I was slightly dubious as it was my first order. However I was pleasantly surprised when my order of two bar stools arrived 2 days later. No problems or issues at all. The bar stools are a very good quality product which I am delighted with. The chairs were just as described, they came well packaged and delivered by a very pleasant delivery driver. I will definitely use Perch and Parrow again.

Very efficient communication, great product, very reasonable prices and very fast delivery.

The oak console table is beautiful, well made and solid and very stylish. It arrived well packed and was way to put together. Waiting time was also very short. Over all a really excellent experience and I am over the moon with my purchase. I will definitely use them again and will recommend to others.

Delivery was prompt, quality of product was very good for the price.

We recently purchased a mirror and, admittedly, were a bit hesitant due to some of the reviews regarding potential issues. Unfortunately, our item did arrive with a manufacturing fault, which was disappointing and we expected a huge problem! However, after getting in touch with the Perch & Parrow, they responded promptly and arranged a replacement without any fuss, which was a massive relief! We’ve since received the new mirror and are very happy with the outcome.

The ordering and delivery went very smoothly and couldn't fault the service.
The chair is exactly what we wanted and we are really pleased with the quality.
We would highly recommend Perch & Parrow.

Super quick delivery and excellent quality.

Took a few days to process but absolutely THRILLED with my items, received very quickly once email confirmation come through that order was being processed. Next Day, great delivery service too.

Quick delivery. Great product. Great price. Highly reccomended

A lesson I learnt years ago with online purchases is: ALWAYS protect yourself by using PayPAL and never waiver to drop reviews on TrustPilot!

Horrible experience! Will never purchase from this company again! Given my chronic health, this was stress I did not need!

I heard from another review a week ago IT problems were blamed. However, after emailing the company this morning and threatening to write this review, I received an immediate phone call only to be told that they were having IT ISSUES, HOWEVER THESE ISSUES IN THE OTHER REVIEWERS REVIEW WERE APPARENTLY RESOLVED A WEEK AGO?! The problem in the emails below are very clear: lack of communication and reading emails properly!

On 12 Jun 2025, at 11:53, D Harrison wrote:

Morning John

 is impossible to get through to you via telephone, as all I get is birdsong followed by a goodbye, please email us!  I’ve tried repeatedly yesterday and this morning, to no avail! 

I will refuse to accept the replacement you have sent as below is clear proof that I requested the return of this damaged item, 
after providing photographs, which you accepted in your reply and said you’d get back to me with regards to collection thereof.

There was no further communication from yourself except to reply and say that you have sent a replacement, which is not what you originally stated  ie. collection, as well as not what I requested in my initial email.  

I was very clear in my first email which I sent along with the images of the damaged item, when I told you that I was going to purchase purchase an item on the High Street, as my husband had instructed me due to the fact that we have received numerous damage glass pendants not just from yourself, but also other suppliers via courier.  I requested to return this damage item to you for a refund, but you have now simply ignored this completely.  WHY?! 

You have gone against my consumer rights.  I have a right to return a damaged item for a full refund, including postage costs for the return.  

I’ve opened a case with PayPal for a full refund.  I will also post this communication on Trustpilot, so that other customers are aware!  Please type your reply above this line -##

John (Perch and Parrow)
Jun 12, 2025, 8:47 AM GMT+1
Hi Deborah
 
A new order has been placed - order ref - 000111599
 
Please allow 2 working days for delivery 
Customer Service Team
Perch & Parrow

D Harrison
Jun 11, 2025, 4:28 PM GMT+1
Afternoon
Please see my initial email below, sent two days ago.
How is it that you are now sending a replacement? I did not ask for a replacement, I asked for a refund and for you to arrange collection of the damaged pendant.
Please could you acknowledge this. Thank you

John (Perch and Parrow)
Jun 11, 2025, 8:57 AM GMT+1
Hi Deborah
 
I am pleased to let you know a replacement light is on its way to you. Please allow 2 working days for delivery 
 
There is no need for you to return the faulty unit, if can please safely dispose of it.  Many apologies again, for the inconvenience caused and thank you for your patience
Customer Service Team
Perch & Parrow

D Harrison
Jun 10, 2025, 10:52 PM GMT+1
Morning
I’m following up on messages below from yesterday regarding arranging collection of the damaged item. Thank you.

D Harrison
Jun 10, 2025, 12:58 PM GMT+1
Please call me regarding the collection date. Thursday is a good date, but tomorrow and Friday I have hospital appointments. Thank you

John (Perch and Parrow)
Jun 10, 2025, 12:11 PM GMT+1
Hi Deborah
 
Thank you for your email, although sorry to hear your lighting has arrived damaged. Thank you for also sending in the images.  We will confirm back with a collection date
 
Sorry again for the inconvenience caused 
Customer Service Team
Perch & Parrow

D Harrison
Jun 10, 2025, 12:06 PM GMT+1
Morning
Please see the attached photos. The box arrived undamaged, but due to the way in which the item was packaged inside, the glass pendant is broken. I made no effort to remove it as I did not want to cut myself or have it come apart in pieces.
Whether this box was dropped in transit, it is hard to tell, however it’s my second delivery in a week that has arrived with EVRI where the box is good but the contents are damaged. I suspect being dropped in transit had the metal hit against the glass which caused the chip/crack to the pendant. Like yourselves, other online sellers are simply sending the item in its box, with not further padding to buffer it during transit. Maybe something that needs addressing. giving up on having glass pendants delivered by couriers and will travel into Glasgow and Edinburgh to source what I need, off the shelf.
Please could I arrange the return of this damaged item for a refund. Could it be a home collection maybe with Royal Mail 48, then I can select the day to be collected. Thank you

DO NOT ORDER FROM THIS COMPANY IT ISNT CLEAR WHO IS RUNNING IT OR IF ITS ACTAUL A LEGIT COMPANY. THEY DONT ANSWER CALLS, LIE ABOUT HAVING REPLIED TO EMAILS AND HAVE SCAMED ME OUT OF OVER £500.

Bought 2 Juno items (console and dining table) in "wood". This is fake wood, it's got a lacquer on top of wood that scratches with any movements, and comes into any contact with liquid which peels away the layer of "wood". Unacceptable for products which are costing over £800. This is not listed on site that it is fake affect, and it a huge disappointment - if I want CHEAP material, I would've bought IKEA at least that would be reliable.

Cannot get a hold of customer service to complain and request replacement or refund.

I placed order which remained processing for a few days ,Unsure what was happening, no confirmation recieved .Got worried after reading
reviews. Contact made to customer service via website .Email recieved order out for delivery 2/3 days. Suprised when I received Large wall clock the following day . Pleased that it arrived with no damaged ,well packed. Happy with purchase. Only downfall communication .

First mirror arrived broken, immediate response and a new one sent out.
Very pleased and it looks great.