Perch & Parrow Opiniões 

1326
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Shortly after we installed our beautiful Monica 7 light chandelier it was accidentally damaged by a tradesman working in our home Sarah in Customer Service was extremely helpful, and arranged for... Ver mais

Classificada 5 em 5 estrelas

I panic bought some dining chairs which were not the right fit - my fault. I dreaded the return - not exactly a small purchase! But The customer service to get a quick return sorted and an actual pe... Ver mais

Classificada 5 em 5 estrelas

I ordered a dressing table with perch and parrow. Unfortunately the colour wasn’t quite right for my space but otherwise thought it was lovely. 5* review is because when returning it, the customer ser... Ver mais

Classificada 5 em 5 estrelas

I ordered a couple of framed pictures I saw on a Facebook ad, unfortunately they arrived with smashed glass fronts. I do feel they could have been packaged a bit better, but I'm sure the courier (... Ver mais

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Shop a range of stylish made to order sofas, beds and more. Alongside an extensive range of furniture, lighting, soft furnishings and accessories.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 72% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1326)

144 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Damaged goods

I ordered a mirror over £100 , which arrived cracked and in awful cosmetic condition. I sent photos a week ago, asking for a replacement or alternatively a refund, and I am not getting anywhere with getting a response on when this will be sorted.

28 de agosto de 2025
Opinião espontânea
logótipo da Perch & Parrow

Resposta da Perch & Parrow

I am very sorry Charlotte you have given us a 1 star review. I am also sorry your mirror arrived damaged. I know the issue has been fully resolved for you. There was a delay in getting a new one sent out to you, due to a refit being undertaken at our warehouse, for which we apologise. I do hope that despite the delay and inconvenience, we can welcome you back as a customer very soon - thank you

Classificada 1 em 5 estrelas

They have my money and i have no product?

I brought MODARO OPEN WARDROBE IN SMOKED in early June of 2025.
It never arrived but each week I would receive a e-mail asking me to accept delivery on a set day, which I did. But still it never came. I contacted them and said each delivery date I was in and waiting for them, and why had it not come.
They didn't answer my question just gave me another date. Near the end of August I gave up and have asked for a refund which they say they have done but no money has come through yet. I am still trying to get my money back. At no point anyone has said sorry and it makes me wonder if this is a real website? Who knows but I wouldn't shop here again.

12 de agosto de 2025
Opinião espontânea
logótipo da Perch & Parrow

Resposta da Perch & Parrow

Thank you for your feedback. As you have been advised in our email correspondence, you have been fully refunded. We are very sorry for the issue with your order

Classificada 3 em 5 estrelas

I purchased Ralph Clear Glass Three…

I purchased Ralph Clear Glass Three Light Pendant, which I am very pleased with in February 2025.

Unfortunately, a glass shade recently has spilt vertically top to bottom.

I contacted customer services by email August 8th and was told a replacement would be sent. Four email chases and two telephone chases later and this remains unresolved as of September 1, despite being told for the second time a replacement had been dispatched and should arrive within two working days.

Unfortunately, Perch and Parrow ‘s customer service falls short and there is no follow to gauge customer satisfaction.

If a Perch and Parrow company director would like to contact me, please do so, thank you. Darren P.

1 de setembro de 2025
Opinião espontânea
logótipo da Perch & Parrow

Resposta da Perch & Parrow

Thank you for your feedback. We are very sorry for the issue with your glass shade, and the delay in getting the issue resolved, but pleased to advise the replacement shade is now on its way to you

Classificada 1 em 5 estrelas

The product is of poor quality for the…

The product is of poor quality for the price. I am disappointed and will be returning it.

1 de setembro de 2025
Opinião espontânea
logótipo da Perch & Parrow

Resposta da Perch & Parrow

Thank you for your feedback, we are very sorry you are unhappy with the quality of your order.

Classificada 2 em 5 estrelas

Disappointing and poor quality cushion

I ordered and paid for 2 cushions to then be told that they only had one cushion in stock which they were going to deliver anyway.
The quality of cushion is a little substandard.
One cushion is no good to me so I will be looking elsewhere. I wouldn’t recommend

20 de agosto de 2025
Opinião espontânea
logótipo da Perch & Parrow

Resposta da Perch & Parrow

Thank you for your feedback and sorry you are unhappy with the quality of your order

Classificada 5 em 5 estrelas

I bought the Odin clock in pewter.

I bought the Odin clock in pewter.. it looks so stylish in my sitting room. I had been looking quite a while for a new clock after sadly breaking one I’d had for years. The price was good and delivery efficient.

27 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic quality, service & price

I have only just discovered this company online & what a find! I’ve been recommending them to all my family & friends.
Last Thursday I placed an order for some mirrors I’d seen in a local home shop & found much cheaper through P&P, I was expecting them to take at least 3-5 days to be delivered but they were actually delivered within 24 hours which is just incredible & they look beautiful. I also ordered lampshades & a picture all of which are fantastic quality. Huge thank you

31 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Severely damaged product

Ordered a premium wooden standing lamp. Given the price tag we would expect a high quality finish, solid wood was to be expected. Firstly it arrived with the box damaged, and not fully sealed, with the top of the box wide open. Once opened i realised that It has arrived severely damaged. A full crack around the entire diameter of the stand, with a large hole in it. Not only this the product was not made of wood, but a faux wooden finish with the lamp being hollow.

5 de agosto de 2025
Opinião espontânea
logótipo da Perch & Parrow

Resposta da Perch & Parrow

Very sorry your order arrived in such poor condition. We will arrange an immediate exchange and contact you directly to arrange

Classificada 5 em 5 estrelas

Excellent products

Excellent products, delivered on time and very well packaged. Everything arrived in perfect condition – couldn’t have been better. Thank you!

2 de agosto de 2025
Opinião espontânea

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