Shortly after we installed our beautiful Monica 7 light chandelier it was accidentally damaged by a tradesman working in our home Sarah in Customer Service was extremely helpful, and arranged for... Ver mais
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Leia as opiniões dos outros
I panic bought some dining chairs which were not the right fit - my fault. I dreaded the return - not exactly a small purchase! But The customer service to get a quick return sorted and an actual pe... Ver mais
I ordered a dressing table with perch and parrow. Unfortunately the colour wasn’t quite right for my space but otherwise thought it was lovely. 5* review is because when returning it, the customer ser... Ver mais
I ordered a couple of framed pictures I saw on a Facebook ad, unfortunately they arrived with smashed glass fronts. I do feel they could have been packaged a bit better, but I'm sure the courier (... Ver mais
Informações sobre a empresa
Escrito pela empresa
Shop a range of stylish made to order sofas, beds and more. Alongside an extensive range of furniture, lighting, soft furnishings and accessories.
Informações de contacto
London, Reino Unido
- 02086291166
- customerservice@perchandparrow.com
- www.perchandparrow.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered 3 mirrors- all lovely
Ordered 3 mirrors- all lovely, well packaged and delivered well.
Lovely pair of Lena candlesticks
Prompt delivery, items well packed, and love what we purchased. Very reasonably priced as well.
Damaged goods
I ordered a mirror over £100 , which arrived cracked and in awful cosmetic condition. I sent photos a week ago, asking for a replacement or alternatively a refund, and I am not getting anywhere with getting a response on when this will be sorted.

Resposta da Perch & Parrow
They have my money and i have no product?
I brought MODARO OPEN WARDROBE IN SMOKED in early June of 2025.
It never arrived but each week I would receive a e-mail asking me to accept delivery on a set day, which I did. But still it never came. I contacted them and said each delivery date I was in and waiting for them, and why had it not come.
They didn't answer my question just gave me another date. Near the end of August I gave up and have asked for a refund which they say they have done but no money has come through yet. I am still trying to get my money back. At no point anyone has said sorry and it makes me wonder if this is a real website? Who knows but I wouldn't shop here again.

Resposta da Perch & Parrow
I purchased Ralph Clear Glass Three…
I purchased Ralph Clear Glass Three Light Pendant, which I am very pleased with in February 2025.
Unfortunately, a glass shade recently has spilt vertically top to bottom.
I contacted customer services by email August 8th and was told a replacement would be sent. Four email chases and two telephone chases later and this remains unresolved as of September 1, despite being told for the second time a replacement had been dispatched and should arrive within two working days.
Unfortunately, Perch and Parrow ‘s customer service falls short and there is no follow to gauge customer satisfaction.
If a Perch and Parrow company director would like to contact me, please do so, thank you. Darren P.

Resposta da Perch & Parrow
Delighted with purchase
Delivery within 3 days. Easy to put together. Coffee table was what I had hoped for so delighted.
The product is of poor quality for the…
The product is of poor quality for the price. I am disappointed and will be returning it.

Resposta da Perch & Parrow
Prompt delivery
Fast delivery and received some very well packaged mirrors for the garden
Another fabulous purchase from P&P
Another fabulous purchase from P&P! A Juno sideboard to match our existing dining table. Excellent quality and price. So simple to purchase and delivery was great.
Disappointing and poor quality cushion
I ordered and paid for 2 cushions to then be told that they only had one cushion in stock which they were going to deliver anyway.
The quality of cushion is a little substandard.
One cushion is no good to me so I will be looking elsewhere. I wouldn’t recommend

Resposta da Perch & Parrow
I bought the Odin clock in pewter.
I bought the Odin clock in pewter.. it looks so stylish in my sitting room. I had been looking quite a while for a new clock after sadly breaking one I’d had for years. The price was good and delivery efficient.
nice table
nice table. good service. Bit slow to get the table to me though.
Great service
Item arrived quickly and was very well wrapped and protected.
What more could you want
Great products, very fast delivery, exactly as described, well packaged…. What more could you want!
Fantastic quality, service & price
I have only just discovered this company online & what a find! I’ve been recommending them to all my family & friends.
Last Thursday I placed an order for some mirrors I’d seen in a local home shop & found much cheaper through P&P, I was expecting them to take at least 3-5 days to be delivered but they were actually delivered within 24 hours which is just incredible & they look beautiful. I also ordered lampshades & a picture all of which are fantastic quality. Huge thank you
Excellent service
Excellent service. Fast delivery. Item was exactly as described and beautiful
Severely damaged product
Ordered a premium wooden standing lamp. Given the price tag we would expect a high quality finish, solid wood was to be expected. Firstly it arrived with the box damaged, and not fully sealed, with the top of the box wide open. Once opened i realised that It has arrived severely damaged. A full crack around the entire diameter of the stand, with a large hole in it. Not only this the product was not made of wood, but a faux wooden finish with the lamp being hollow.

Resposta da Perch & Parrow
Excellent products
Excellent products, delivered on time and very well packaged. Everything arrived in perfect condition – couldn’t have been better. Thank you!
Delivered quickly and well packed
Delivered quickly and well packed
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