Very helpful gentleman on phone think he was called James. Needed to get the monthly premium down for my dog. Premium was still to high after asking for a reduction but he suggested another similar po... Ver mais
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Leia as opiniões dos outros
Emily looked after me well she understood why I was prepared to cancel due to the increase in monthly cost. Then discussed current policies with them that were only a small increase but with the same... Ver mais
Called to discuss renewal, love the call back option, saved me waiting on the phone. Really nice gentleman, softly spoken and very happy to help me with my renewal quote and policy query, he even mana... Ver mais
Perfect Pet has a team of compassionate caring and extremely supportive and helpful members. Claims are processed with care. The level of understanding and always ready to assist is outstanding. I hav... Ver mais
Informações sobre a empresa
Sobre Perfect Pet
Escrito pela empresa
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Informações de contacto
Warner House, SP1 3TB, Salisbury, Reino Unido
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Excelente
17 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service was really helpful
Customer service was really helpful. Sorted my issue when I was having problems accessing my account with no issues. Top service.
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased the team were able to help when you were having trouble accessing your account and got the issue sorted without any fuss.
Thank you for taking the time to leave this for us Ashley.
Excellent customer service from James…
Excellent customer service from James and Nancy
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
James and Nancy will be really pleased to hear this.
Thank you for recognising the service they gave you. We’re glad they were both able to help and leave such a positive impression.
Will was very friendly and answered all…
Will was very friendly and answered all my questions
Very nice man
12 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review.
Clear and precise information helpful…
Clear and precise information helpful hints and imformation
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased the advice you received was precise, helpful and gave you the guidance you needed.
Thank you for taking the time to leave this review.
Very helpful and professional
Very helpful and professional. Quickly solved my problem I had with my payment being missed and discussed my renewal with me.
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased that the advisor was able to sort the issue, talk through your renewal and handle everything in a helpful and professional way.
Thank you for leaving this review for us Lara.
very friendly advisor Charlotte
very friendly advisor Charlotte
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Leigh.
insurance claim
I have needed to claim on my insurance for my 8 year old dog and the process has gone smoothly and the insurance have paid out a large chunk of the bill. I am very thankful this claim has been dealt with and paid without any issue so thank you. I have been left with 20% to pay myself which is still a large amount of money but I am just thankful they have paid the rest. Would be 5 stars if the whole bill had been paid
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased your claim was dealt with smoothly and that a large part of the bill was paid without issue. We understand that being left with a contribution to pay can still feel significant, especially when treatment costs are high.
It’s good to hear the claim support gave you some reassurance when you needed it, and we really appreciate you taking the time to leave this review.
Nancy was very helpful.
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Stephen, we are glad to hear that Nancy was able to help on your recent call.
Very helpful
Very helpful. Easy to talk to and understand. No messing, just get the job done. Hannah was excellent.
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review Sarah.
James was very helpful and…
James was very helpful and understanding with the renewal of my pet insurance. He managed to get an acceptable quote after speaking to his Manager on two occasions.
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased to hear that James was helpful and understanding throughout your renewal conversation, and that he spoke with his manager to help reach a quote you were happy with.
Thank you for taking the time to recognise his support.
I took out a new policy and had a few…
I took out a new policy and had a few questions needing answered. excellent customer service thank you
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for choosing Perfect Pet.
We’re pleased the team were able to help with your questions after taking out your new policy, and that the service left such a positive impression.
We really appreciate you taking the time to leave this review.
Fast response and `Very Helpful Staff
Although they have a menu to go through they always answer calls either immediately or very short 1 to 2 min wait. All the staff are very friendly and helpful and want to go that extra mile to ensure a positive experience. This hasn’t been my experience with previous Pet Insurance companies.
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for such lovely feedback.
We’re pleased your calls have been answered quickly and that the team have made each contact feel friendly, helpful and positive.
It means a lot to know this has felt different from your previous experience with pet insurance companies, and we really appreciate you taking the time to share it.
Pleasant advisor who understood my…
Pleasant advisor who understood my query and answered it fully
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Anne.
I comparison shopped the renewal of my…
I comparison shopped the renewal of my existing policy thinking I had found a cheaper price for the same cover. The Perfect Pet advisor (Nancy) did an excellent job explaining the differences and resulted in my retaining my Perfect Pet cover
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We are glad to hear that Nancy was able to assist on your recent call. Thank you for taking the time to leave a review.
Becky was super helpful and put our…
Becky was super helpful and put our concerns at ease of some confusing communications that were sent via email that made it look like our claim was not successful when it was.
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We are glad to hear that Becky was able to put your concerns at ease. Thank you for taking the time to leave a review.
Extremely helpful and easy to deal with
Extremely helpful and easy to deal with
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Laura.
Would not recommend- do your research
I have been a loyal Perfect Pet Insurance customer for years, so I never expected to be treated the way I have been when I finally needed to make a claim.
After paying my premiums faithfully for all these years, I was extremely disappointed to find that when it came time for Perfect Pet Insurance to actually provide the cover I had been paying for, they seemed to find every possible reason to avoid paying out.
The whole claims process has been incredibly frustrating and has left me feeling that being a loyal customer means very little when you actually need your insurance. You pay your premiums with the expectation that, should something happen to your pet, you will have the support and financial protection you've been paying for.
Instead, I have been left feeling let down, frustrated and completely disillusioned with the company.
13 de julho de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re sorry to read how let down you feel after making a claim.
It’s clear from your review that the outcome and experience have left you feeling disappointed and frustrated.
As we can’t discuss claim details publicly, we’ve sent you a request for more information through Trustpilot so we can identify your policy and look into this matter further. This message will come from Trustpilot rather than directly from Perfect Pet.
Once we have the details needed, we’ll be able to respond to you directly.
Will was very helpful
Will was very helpful, very polite
I had rung up because I wasn’t sure how to accept the quote that I’ve got on the website so I was really pleased overall
12 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
It’s good to hear Will was able to help with this and guide you through it in a polite and helpful way.
Thank you for taking the time to leave this review Jayne.
Another lovely experience talking to a…
Another lovely experience talking to a call handler lovely Lady explained everything to me in detail very good customer services
12 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
It’s lovely to hear you had another good experience with us James.
We’re pleased the person you spoke with took the time to explain everything clearly and in detail. Thank you for your kind words about our customer service.
Will was lovely and very helpfull
12 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review Louise.
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