Very helpful gentleman on phone think he was called James. Needed to get the monthly premium down for my dog. Premium was still to high after asking for a reduction but he suggested another similar po... Ver mais
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Leia as opiniões dos outros
Emily looked after me well she understood why I was prepared to cancel due to the increase in monthly cost. Then discussed current policies with them that were only a small increase but with the same... Ver mais
This young man, Will, was absolutely excellent. His advice was sound and he was very helpful. I had been unable to access my online account which he helped with and I was immediately able to get in af... Ver mais
Called to discuss renewal, love the call back option, saved me waiting on the phone. Really nice gentleman, softly spoken and very happy to help me with my renewal quote and policy query, he even mana... Ver mais
Informações sobre a empresa
Sobre Perfect Pet
Escrito pela empresa
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Informações de contacto
Warner House, SP1 3TB, Salisbury, Reino Unido
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Excelente
17 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Nancy answered all of my questions in a…
Nancy answered all of my questions in a very efficient and polite manner. Keep up the good work, thanks.
17 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased to hear that nancy was able to answer your questions efficiently and politely. Thank you for the kind words and encouragement, we really appreciate it.
Very helpful and was genuinely…
Very helpful and was genuinely conserned about my dog jasper
17 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased to hear that the agent you spoke with was helpful and showed genuine concern for Jasper.
Thank you for leaving this feedback.
Had issues with logging on to site as I…
Had issues with logging on to site as I have multiple pets insured and somehow I’d managed to use the same email address but different passwords! Dropped the team a line out of hours and had a response within a hour of them opening. Tad frustrating that the two policies can be linked off of one portal but can’t complain about the service from Becky.
17 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased Becky was able to come back to you quickly once the team opened and help with the login issue and we’ll make sure your feedback is shared with the relevant team.
My policy was suspended due to a…
My policy was suspended due to a banking error (on my part) but I called and explained the situation and paid the due amount and my policy was immediately activated as it was prior to my error, fantastic service and understanding.
17 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for sharing this Steve.
We’re pleased the team were able to help after the banking issue, take the payment and get your policy reactivated straight away.
It’s good to hear the situation was handled with understanding and that the service felt supportive when you called.
Robin very helpful
Robin very helpful. Struggling with claim form online. Sent another one.
17 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased Robin was able to help and send another form over so you could continue with your claim.
Thank you for leaving this feedback.
Do not use they apply excessive limits…
Do not use they apply excessive limits to any vets bills so in effect make the insurance useless as the excess and limits minimise the amount they pay to literally zero. Buy better insurance with another provider as once you have a claim is excluded from taking cover from another so bite the bullet pay a little more and get what you pay for - literally no cover for slightly lower premiums so you pay twice if pet falls ill.
1 de julho de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re sorry to read how disappointed you feel with your claim outcome.
Claims are assessed against the policy terms and the information provided, including any applicable limits within the cover selected.
As we can’t discuss individual claim details publicly, please contact our claims team if you would like the outcome explained in more detail or if you have any questions about how the payment was calculated.
Resposta da Perfect Pet
Thank you for taking the time to leave a review Robert.
Absolutely lovely lady I spoke to today…
Absolutely lovely lady I spoke to today Polly she has really helped me alot 😀
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Polly will be so pleased to read this.
We’re glad she was able to help you today and make such a positive difference during the call.
Thank you for taking the time to leave such kind feedback for her.
Lily helped me with my enquiries and…
Lily helped me with my enquiries and was both helpful and professional. Thank you Lily.
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review Barbara.
Robyn was really helpful when I tried…
Robyn was really helpful when I tried to make a claim. It's a shame the rest of the company aren't. They doubled my premium when they decided my rescue dog was a staffy but I was told she was a mixture of three breeds. They decide what vets fees are reasonable then you're left to pay the rest. I got a quote from other vets in the area who were more expensive then mine. Unfortunately my girl has a heart condition so I can't now change insurance companies. They investigated themselves when I made a complaint and obviously decided they were in the right. It was a farce from start to finish
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased Robyn was helpful when you contacted us about making a claim, and we’ll make sure that is passed on to her.
We do appreciate the strength of your concerns and your feedback will be shared with the relevant team.
Hannah was helpful and understanding.
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review.
Customer service
I had a query regarding a first time claim, and Lily emailed me and explained the procedure and alleviated my concerns. Very good customer service.
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
First claims can naturally come with a few questions, so it’s good to hear Lily was able to explain the process clearly.
We’re pleased her email helped ease your concerns and gave you the information you needed.
Thank you for taking the time to leave this review.
Emily’s service was excellent
Emily’s service was excellent, very cheerful, polite and efficient I was very happy with the outcome of my call.
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased to hear that Emily was cheerful, polite and efficient, and that you came away happy with the outcome.
Thank you for taking the time to leave this lovely feedback.
Calm kind friendly efficient and…
Calm kind friendly efficient and informative dealt with situation very quickly
6 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased the situation was dealt with quickly, but also with calmness, kindness and clear information. That kind of support really matters when someone gets in touch.
Thank you for leaving this review for us Lisa-Jayne.
Customer service was really helpful
Customer service was really helpful. Sorted my issue when I was having problems accessing my account with no issues. Top service.
13 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased the team were able to help when you were having trouble accessing your account and got the issue sorted without any fuss.
Thank you for taking the time to leave this for us Ashley.
Excellent customer service from James…
Excellent customer service from James and Nancy
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
James and Nancy will be really pleased to hear this.
Thank you for recognising the service they gave you. We’re glad they were both able to help and leave such a positive impression.
Will was very friendly and answered all…
Will was very friendly and answered all my questions
Very nice man
12 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review.
Clear and precise information helpful…
Clear and precise information helpful hints and imformation
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased the advice you received was precise, helpful and gave you the guidance you needed.
Thank you for taking the time to leave this review.
Very helpful and professional
Very helpful and professional. Quickly solved my problem I had with my payment being missed and discussed my renewal with me.
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased that the advisor was able to sort the issue, talk through your renewal and handle everything in a helpful and professional way.
Thank you for leaving this review for us Lara.
very friendly advisor Charlotte
very friendly advisor Charlotte
14 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Leigh.
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