Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood w... Ver mais
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Leia as opiniões dos outros
The customer service advisor Oliver was lovely and helpful, explained everything too me - The situation I faced which is basically that my dog was unwell over the days my policy was renewed, mea... Ver mais
A empresa respondeu
So nice to chat with a customer service agent who spoke English and was polite and so helpful explained everything i needed to know. Thank you Hannah for this pleasant experience. Kind regards from... Ver mais
A empresa respondeu
James was a pleasure to speak with he immediately made me feel at ease and helped me with great communication and understanding. I was very impressed with how he dealt with my call which resulted... Ver mais
Informações sobre a empresa
Sobre Perfect Pet
Escrito pela empresa
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Informações de contacto
Warner House, SP1 3TB, Salisbury, Reino Unido
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Excelente
17 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
So nice to chat with a customer service…
So nice to chat with a customer service agent who spoke English and was polite and so helpful explained everything i needed to know. Thank you Hannah for this pleasant experience.
Kind regards from Paul and Fred
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased Hannah was able to explain everything clearly and make the conversation feel polite, helpful and easy to follow.
It’s lovely to hear she gave you such a pleasant experience, and we’ll make sure your kind words are passed on to her.
Excellent service really helpful
Excellent service really helpful
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Jonathan.
Great response and helpful
Great response and helpful. Reduced my pet insurance
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review Karen.
Hannah was helpful
Hannah was helpful, good telephone manner and respectful
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We are glad to hear that Hannah was helpful on your recent contact Jo. Thank you for taking the time to leave a review.
Emily was super helpful- clear advice…
Emily was super helpful- clear advice and guidance re my queries. Thank you
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review.
Polly is amazing!
I had submitted a claim for my dog, and it wasn’t a small amount. Polly assisted me with processing the claim, and she went above and beyond to keep me updated with the progress regularly. Please give her a pay rise/bonus/or employee of the month. She was fab.
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased that Polly was able to support you with the claim and keep you updated throughout, especially with it being a significant amount.
Thank you for recognising the effort she put in. We’ll absolutely make sure your lovely feedback is passed on.
Reassuring and helpful
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood what was happening and what I needed to do.
Very happy with her help :)
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re really pleased that Flo was kind, reassuring and helpful.
Taking the time to explain everything clearly and make sure you knew what was happening is exactly the kind of support we want customers to feel.
Thank you for sharing such lovely feedback Charlotte.
Resposta da Perfect Pet
Thank you for your review Sue.
Patrick was very helpful and patient.
Patrick was very helpful and patient.
Thank you.
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Suzanne.
Paige understanding and excellent on…
Paige understanding and excellent on the call, obviously you have to go through the necessary discussion on policy and claim requirements but she was great and understanding, many thanks
One down side is trying to download a use a workable electronic copy for claim, not easy / straight forward
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for sharing this Nigel.
We’re pleased Paige handled the call with such understanding while still taking you through the policy and claim information needed.
It’s good to hear she made the conversation feel clear and supportive. We’ll make sure your thanks are passed on to her.
Call handler was excellent and managed…
Call handler was excellent and managed to reduce the policy costs towards a better quote I had yet maintained the additional necessary parts of an insurance that many do not cover or have.
It would have been 5 stars if they had offered this from the outset without me having to call.
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased the call handler was able to help review the policy cost and bring it closer to the quote you had found, while still keeping the parts of the cover that mattered to you.
We also understand your point about having to call us to get to that outcome. We know renewals should feel as clear and straightforward as possible from the start, and we’ll make sure your comments are shared with the relevant team.
Good customer service
I got through to customer service quickly and managed to resolve my renewal query. The person I spoke with was very helpful and made the experience simple.
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased you got through quickly and that the person you spoke with was able to help resolve everything without any hassle.
Thank you for taking the time to leave this review.
Perfectly covered
I had asked about my dog getting treated for having a grass seed in her ear as another company said they would treat any visit to the vet as an ongoing symptom and would not cover her for this for two years which really surprised me but Becky at Perfect Pet reassured me she would be covered with their insurance
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for sharing this Linda. It’s good to hear that Becky helped give you confidence in the insurance.
Nancy helped with my renewal and happy…
Nancy helped with my renewal and happy with the great cover they provide for my Dog!
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for sharing this review Sam.
We’re pleased Nancy was able to help with your renewal and that you’re happy with the cover in place for your dog.
We really appreciate you choosing Perfect Pet.
They were very helpful reducing my…
They were very helpful reducing my anxiety levels to low my payments for the rest of my year to able me to stay with the company
Thank you
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased the team were able to help in a way that eased your worries and made the remaining payments more manageable for you.
It’s good to hear this helped you stay with Perfect Pet, and we really appreciate your kind feedback.
Resposta da Perfect Pet
Thank you for taking the time to leave a review.
Very helpful & patient
Very helpful & patient. Gave me all the info I needed. I would say if your portal was better I could of found the I formation instead of calling as I was on the call a while as she helped me
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased the person you spoke with was helpful, patient and able to give you the information you needed David.
We’ll make sure your comments about the portal are shared with the relevant team.
George was so helpful and answered any…
George was so helpful and answered any questions and reservations I had.
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased George was able to answer your questions and talk through any reservations you had in a helpful way.
Thank you for taking the time to leave this review for him.
Long hold but that can’t be held…
Long hold but that can’t be held against the lady who took the call, Emily was very helpful, to the point and friendly, addressed my issues and resolved my needs quickly. Excellent customer service!
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your patience while waiting to speak with us.
We’re pleased Emily was able to help once you got through, address your concerns clearly and resolve what you needed quickly.
It’s lovely to hear the call itself felt friendly, focused and helpful. We’ll make sure Emily receives your feedback.
Call answered promptly
Call answered promptly, Paige was helpful, friendly and professional.
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased Paige was friendly, professional and able to support you when you got through Lindy.
Thank you for taking the time to leave this review.
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