The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling. From a £422, we are being made to pay £307 of the bill. Customers of 9 years,... Ver mais
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Leia as opiniões dos outros
James was extremely friendly, patient and efficient. He solved my query within minutes and didn’t even need to sit on hold either before or during our call, very impressed! 10/10 customer service. Als... Ver mais
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood w... Ver mais
A empresa respondeu
I needed to have a second call to Perfect pets regarding a disagreement with the vet hospital over payment. Oliver was 10 out of 10 during this call. He was aware of the original call so it made it mu... Ver mais
Informações sobre a empresa
Sobre Perfect Pet
Escrito pela empresa
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Informações de contacto
Warner House, SP1 3TB, Salisbury, Reino Unido
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Excelente
17 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Perfect Pet
Thank you for taking the time to leave a review Lynda.
Easy to set up
Easy to set up, not so easy to get paid out / was never paid out. Just a company that do their upmost to dodge paying customers out when they need it.
Go use everypaw or a better insurer.
25 de agosto de 2026
Opinião espontânea
Emily was so so helpful and made…
Emily was so so helpful and made everything so easy
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased that Emily was able to help and make everything feel easy for you.
Thank you for taking the time to leave such kind feedback.
The customer service rep was very…
The customer service rep was very helpful and helped me with a big increase in my premium. However it still feels a disproportionate rise.
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We appreciate you sharing this review, and we’ll make sure your comments are passed on to the relevant team.
Very polite and friendly phone…
Very polite and friendly phone conversation sorted my issue straight away.
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased your issue was sorted straight away and that the phone conversation felt polite and easy Rob.
Thank you for taking the time to leave this review.
Good clear support
I spoke to Nancy today and she was excellent
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Nancy will be pleased to hear this Kim.
Thank you for taking the time to leave such kind feedback. We’re glad she was able to give you excellent service when you spoke with her today.
It was a lovely phone call—very…
It was a lovely phone call—very pleasant, friendly, and enjoyable. I really appreciated the warm conversation and great communication.
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review.
Happy with this company.
Patrick was very helpful and understanding, we discussed other options and have taken another year's policy with Perfect Pet which suits our budget. Everything was handled to my satisfaction.
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased Patrick was able to talk through the options with you and help find a policy that suited your budget for the year ahead Nick.
It’s good to hear everything was handled to your satisfaction, and we really appreciate you choosing to stay with Perfect Pet.
So nice to chat with a customer service…
So nice to chat with a customer service agent who spoke English and was polite and so helpful explained everything i needed to know. Thank you Hannah for this pleasant experience.
Kind regards from Paul and Fred
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased Hannah was able to explain everything clearly and make the conversation feel polite, helpful and easy to follow.
It’s lovely to hear she gave you such a pleasant experience, and we’ll make sure your kind words are passed on to her.
Excellent service really helpful
Excellent service really helpful
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Jonathan.
Great response and helpful
Great response and helpful. Reduced my pet insurance
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for taking the time to leave a review Karen.
Hannah was helpful
Hannah was helpful, good telephone manner and respectful
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We are glad to hear that Hannah was helpful on your recent contact Jo. Thank you for taking the time to leave a review.
Emily was super helpful- clear advice…
Emily was super helpful- clear advice and guidance re my queries. Thank you
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review.
Polly is amazing!
I had submitted a claim for my dog, and it wasn’t a small amount. Polly assisted me with processing the claim, and she went above and beyond to keep me updated with the progress regularly. Please give her a pay rise/bonus/or employee of the month. She was fab.
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased that Polly was able to support you with the claim and keep you updated throughout, especially with it being a significant amount.
Thank you for recognising the effort she put in. We’ll absolutely make sure your lovely feedback is passed on.
Reassuring and helpful
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood what was happening and what I needed to do.
Very happy with her help :)
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re really pleased that Flo was kind, reassuring and helpful.
Taking the time to explain everything clearly and make sure you knew what was happening is exactly the kind of support we want customers to feel.
Thank you for sharing such lovely feedback Charlotte.
Resposta da Perfect Pet
Thank you for your review Sue.
Patrick was very helpful and patient.
Patrick was very helpful and patient.
Thank you.
25 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for your review Suzanne.
Call handler was excellent and managed…
Call handler was excellent and managed to reduce the policy costs towards a better quote I had yet maintained the additional necessary parts of an insurance that many do not cover or have.
It would have been 5 stars if they had offered this from the outset without me having to call.
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased the call handler was able to help review the policy cost and bring it closer to the quote you had found, while still keeping the parts of the cover that mattered to you.
We also understand your point about having to call us to get to that outcome. We know renewals should feel as clear and straightforward as possible from the start, and we’ll make sure your comments are shared with the relevant team.
Good customer service
I got through to customer service quickly and managed to resolve my renewal query. The person I spoke with was very helpful and made the experience simple.
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
We’re pleased you got through quickly and that the person you spoke with was able to help resolve everything without any hassle.
Thank you for taking the time to leave this review.
Perfectly covered
I had asked about my dog getting treated for having a grass seed in her ear as another company said they would treat any visit to the vet as an ongoing symptom and would not cover her for this for two years which really surprised me but Becky at Perfect Pet reassured me she would be covered with their insurance
24 de agosto de 2026
Opinião espontânea
Resposta da Perfect Pet
Thank you for sharing this Linda. It’s good to hear that Becky helped give you confidence in the insurance.
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