Shocking customer service
Shocking customer service. Flaky, forgetful, seem oblivious to actual protocols. Was told by multiple different employees on different occasions that deliveries were fine that fall under the minimum order amount, just that one has to pay (an exorbitant) $80 delivery fee, which I agreed to. First order went fine. Driver told me if I spoke to a rep, would be able to waive delivery fees going forward — customer service denied this, and despite several calls to get connected to a rep, three weeks later, still crickets. Second order I made online, which comes up with a disclaimer that one has to pay the delivery fee when falls under min amount, which I agreed to, however called PFD to change the delivery to another day a day or so later, & was told is fine. Woman called me back straight away after & told me I'd have to pay the delivery fee, which again, agreed to. Day of delivery — no show. Called them & was told order hadn't been released. Now told they can't send out deliveries that fall under the minimum order amount, & that there's a glitch in the system and one simply has to order the minimum amount, despite that being completely non-sensical as a delivery fee wouldn't even exist in that scenario. Not to mention I was told it was fine by multiple different parties multiple different times, it's listed on the website, and hence why I even created an account with them in the first place. Completely messed my week around. Zero accountability.
11 de julho de 2025
Opinião espontânea