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PGL Travel Opiniões 

1296
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

Our Y6 residential trip was excellent! Our leader was fantastic, ensuring we were in the right place at the right time. The range of activities were great too and gave our children many opportunities... Ver mais

Classificada 5 em 5 estrelas

Fantastic weekend spent at PGL Dalguise with our Guide unit. The weekend was full of different activities which the girls loved. The instructors at each activity were knowledgeable and encouraging. Sa... Ver mais

Classificada 5 em 5 estrelas

the staff, our groupie was amazing, we took yr 11 SEN pupils and the staff really helped, it was a very small group, but they made the trip. Catering has improved a lot and were very helpful with fuss... Ver mais

Classificada 5 em 5 estrelas

We brought a group of Y8 and Y9 pupils and we had a brilliant time - dragon boat racing, vertical challenge, sensory trail - something for everyone. I would definitely recommend it - this is not just... Ver mais

Informações sobre a empresa

  1. Centro de desportos de aventura

Sobre PGL Travel

Escrito pela empresa

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 69% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

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4,7

Todas as opiniões

(1296)

573 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Winmarleigh Hall

Great organisation at Winmarleigh Hall. Staff were very supportive and attentive and the activities were very well organised. The food was well-made and plenty of choice for the children.

8 de junho de 2026
Classificada 5 em 5 estrelas

Year 7 Camp

Once again, you have provided our students with an outstanding environment in which they can challenge themselves, overcome their fears, and, most importantly, have a great deal of fun. Both students and staff had a fantastic experience, and we are already looking forward to returning next year.

10 de junho de 2026
Classificada 1 em 5 estrelas

Serious Safeguarding Failures and Neglect of a Vulnerable Child

I am deeply disappointed and distressed by the experience my daughter had at PGL. What was supposed to be an enjoyable residential trip turned into an ordeal that I am now pursuing as a formal complaint.
On arrival, her bedding was soiled and contained dead insects. She raised this with five different members of staff including the group leader, and was ignored. She slept on a towel with no blanket or pillow for an entire night.
my daughter is neurodivergent. Despite this being known in advance, staff refused to let her sit out of activities, failed to provide alternative food options leaving her to go to bed hungry, and did not administer her medication for several hours when she needed ibuprofen.
She was subjected to direct racist abuse from other children, which staff witnessed and did nothing about.
There were also serious safeguarding concerns regarding the separation of boys' and girls' accommodation, and items found on site that should never be present in a children's environment.
As PGL is Ofsted regulated, I will be escalating my concerns accordingly if a satisfactory response is not received.
The only positives were a small number of staff — Leah, Beth, Tamzen, Harry and Claire — who were genuinely helpful.

23 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The whole PGL staff are excellent

The whole PGL staff are excellent. Nothing is too much for them and they accommodated our every request. The activities were very well run with enthusiastic leaders who encouraged and supported all children. The staff accommodation was very good compared to other residentials I have been on with coffee and tea making facilities in the room and towels. All rooms, including the children's were ensuite. The food was excellent with a good range and all allergies and preferences catered for. The location was very good and the whole site well maintained. I would highly recommend as a residential choice. Our children were Primary year 5/6 and all had a fantastic and memorable stay. Our group leader, Quinn, was exceptional and could not have been more 'present' and supportive of our needs.

8 de junho de 2026
Classificada 5 em 5 estrelas

Fantastic school residential at PGL…

Fantastic school residential at PGL Liddington. Excellent group leader (Maggie), great activities, plenty of delicious food, and comfortable accommodation. We came home with lots of exhausted but very happy children. A brilliant trip from start to finish!

1 de junho de 2026
Classificada 5 em 5 estrelas

PGL - So much better than expected!

From start to finish, the PGL team were super-organised and confident in their roles. First time using PGL for our school residential - I thought it might be corporate and bland, but I couldn't have been more wrong. The PGL team all seem like they really enjoy their roles, making it so much nicer for the kids.

1 de junho de 2026
Classificada 5 em 5 estrelas

Brilliant from beginning to end!

This was our first experience with PGL and we could not have asked for anymore. From the inital booking to leaving the site we had our every need catered for. PGL have thought of everything that schools could ever need on a residential. Everyone, both staff and children, were brilliantly looked after.
The children were pushed and challenges whilst being fully supported by every member of staff on site.
We will most certainly be using PGL again to book our residential visit.

8 de junho de 2026
Classificada 2 em 5 estrelas

I went on Cathorpe court PGL recently…

I went on Cathorpe court PGL recently, I mean the staff were lovely they were so kind to the teachers and the children and they had great activities, everyone loved the silent disco but the food and facilities were not great. The food was disgusting and made most people feel sick, the meat was not cooked, the yogurt was expired and many other things. The toilets in the room had many spiders, mould and hair on the wall and it smelt awful. The mattresses had lots of stains, there was spiders and bugs under the beds and the rooms were very small. So, i did enjoy it but there was many things that could definitely be better

7 de junho de 2026
Opinião espontânea
logótipo da PGL Travel

Resposta da PGL Travel

Thank you for taking the time to leave us a review.

We’re pleased to hear you all enjoyed your activities, and that our team made you feel welcome during your stay.

Our catering and housekeeping teams follow strict guidelines to ensure our guests have the best possible stay, including the safe handling of food and checks of rooms and common spaces prior to our guests arrival.

We are disappointed that this was not your experience, and would like to investigate further. We ask you to please contact us at trustpilot@pgl.co.uk so we can learn more about your stay.

Classificada 5 em 5 estrelas

Excellent weekend away

We took a Boys' Brigade company of approx 20 people (made up of boys and staff) for a weekend at PGL Winmarleigh Hall. The standard of accommodation, activities and all-round hospitality was excellent. The centre is set on expansive grounds, meaning there is plenty of space for different groups to experience a range of activities suited to their needs. The standard of accommodation was excellent and the staff were knowledgeable, always helpful and friendly. The catering is good, with a good choice offered for kids (would have been nice for staff to have a little more variety but I'm being picky!). Overall we were extremely satisfied and would bring our BB group back.

5 de junho de 2026
Classificada 1 em 5 estrelas

I just found out one of your MPV at…

I just found out one of your MPV at Cape Thorp Cort no MOT no tax no insurance
LC61 LHX a white citroën C4 Picasso
MOT run out on 1 March 2022
And is uninsured
Parents beware
It says PGL on the side of it

10 de junho de 2026
Opinião espontânea
logótipo da PGL Travel

Resposta da PGL Travel

Hello, thank you for your review.

We take concerns like this very seriously and have carried out a thorough investigation. We can confirm that the vehicle referenced is NOT owned, operated, or associated with PGL or any of our colleagues, and it does not appear in any of our visitor records.

It’s possible the vehicle you saw may have belonged to parent or guardian dropping off or collecting a child, rather than PGL operations. We understand how comments like this may cause concern for parents, so we’d like to reassure you that all vehicles used by PGL are subject to strict legal and safety checks.

In light of this, we’d be grateful if you would consider amending or removing your review, as it may unintentionally cause concern about PGL that isn’t accurate.

If you have any more information on the matter that you’d like to share then please do get in touch with us at trustpilot@pgl.co.uk

Classificada 1 em 5 estrelas

It was a shame that the children had to…

It was a shame that the children had to wear their clothes in the water activity when the instructors all wore wetsuits. The clothes were heavy, making it difficult to swim and the children became very cold quickly. There was no drying room for wet shoes and clothes or towels and the week was heavy rain.

1 de junho de 2026
logótipo da PGL Travel

Resposta da PGL Travel

Thank you for taking the time to leave us a review. We’re sorry you only felt able to rate us one star.

For the safety and convenience of our guests we recommend that guests bring plenty of clothes, including additional old clothes, warm clothing and old trainers for watersports activities.

The turbulent British weather can sometimes cause issues, which is why we also recommend all guests bring a waterproof jacket.

This information can be found on our Kit List which schools are asked to pass along to parents and can also be found on our website.

We are always looking to improve our experience for our guests, and would welcome you to contact us at trustpilot@pgl.co.uk

Classificada 5 em 5 estrelas

Barton Hall has provided our Y6 pupils…

Barton Hall has provided our Y6 pupils with yet another great adventurous activity trip. All pupils were engaged throughout, they loved the activities and accommodation, and the catering was a big hit! See you next year!

1 de junho de 2026
Classificada 5 em 5 estrelas

I wanted to send some feedback…

I wanted to send some feedback following our recent PGL Grow trip to Little Canada on the Isle of Wight with 89 Year 9 students.

The trip was fantastic and the students absolutely loved it. They enjoyed all of the activities and came away with some great memories and experiences.

A big thank you to Becca and Abbie, who made sure we knew where we needed to be and helped keep everything organised throughout the trip. Managing a group of 89 students is no easy task, and they were always helpful, positive and approachable.

I'd also like to mention Nadia (I believe that was her name), who was brilliant throughout the week. I lost my voice on the first day, so her ability to get the students' attention and keep them under control was greatly appreciated. She was confident, organised and a huge help.

Steve, the Night Manager, was amazing as well. Whenever we had a question or a problem, he dealt with it quickly and was always happy to help.

I can't remember the names of all the activity leaders, but they were all excellent with the students. A special mention goes to Ruby, Kody and Jordan, who really left a lasting impression on the group. The students spoke very highly of them and they helped make the activities even more enjoyable.

What really stood out was how enthusiastic and encouraging all of the staff were. They did a great job of building students' confidence and getting them involved, even when some were nervous about trying new things. The whole centre had a really positive atmosphere, and it was clear that the staff genuinely cared about making sure the students had a great experience.

The only suggestion I would make is to allow a little more free time during the day or in the evenings. By the end of the trip, quite a few students were feeling tired and were asking for some downtime to relax and socialise with their friends. A bit more free time would have been appreciated and may have helped students recharge between activities.

Overall, it was an excellent trip and I want to thank everyone involved for helping make it such a memorable experience for our students. We would happily return in the future.

26 de maio de 2026
Classificada 5 em 5 estrelas

An incredible experience

An incredible experience for my 13-year-old daughter! She had a fantastic time making new friends and diving into all the activities. The leaders were absolutely fab, and she even embraced the limited screen time! She is already planning her trip back for next year!

26 de maio de 2026

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