Pillowcompany 

After an issue with a returned item, all was resolved to my satisfaction. I've ordered from this company before and service was excellent.

Never sent pillow. Not responding to communication attempts.

Never received product, called, emailed, facebook messaged to no avail, would never, ever recommend this company!

It took a long time,over a month, to get my order after being billed. I tried calling and emailing and no one answered either .

Can't believe they have the nerve to send this invitation to review them!!! Ordered $94. worth of (2) pillows on Sept 29th. Sent an email looking for my order after 19 days, and a phone call to a customer service # that NEVER ANSWERS on the 21st. day. NO RESPONSE. Called my credit card company to dispute the charge after finding out that dozens of potential customers have had the exact same experience. The AG in AZ needs to be notified of this scam site.

They never delivered my pillows. Never answered when I called to find out the status of my order. Never return my voice messages or emails. I have had to place a dispute with my credit card to get my money back. DONT BUY FROM THIS COMPANY!!!!!!!!

The Pillow Company must be a scam. I have ordered a pillow, received NOTHING. They have my money but will not answer their phone or return messages or other correspondence. I have seen on line that other people are saying the same thing. DO NOT ORDER FROM THIS COMPANY!

never got my pillow. after 2.5 weeks I made daily phone calls only to get voice mail and no return calls. Finally had to have the credit card company reverse the purchase. I'm not sure this company is even in business. if they are they sure don't care about customers.

Never received the product. Had to request a refund from my credit card company. No response to email or voice messages. No one ever answers their phone. Would have given zero stars but that wasn’t a choice. BEWARE

I can’t believe this company even asks for reviews. Placed order. No oder confirmation. Called several times. No response. Emailed. No response. And NO PRODUCT received even though my credit card was charged. After reading other’s comments, this seems to be the norm for this company. Shame on them, and me, for not checking them out before ordering.

I Never got the two pillows I ordered and had to dispute the charge with my credit card company because their customer support would never answer my email nor the phone message I left! 😞 sad

I placed an order and never received any confirmation. Called several times and received voice mail. Emailed with no response so my final recourse was to file a dispute with my credit card. I'm quite surprised to have received this.

Ordered a pilllow and never received it. I emailed company multiple times and never received a response back. Tried calling the company but no one picked up and the voice mailbox was full. Very bad customer service.

My product never arrived and my credit card was charged. I made many attempts to contact the company via email and phone and never received a follow-up. ultimately, I contacted the credit company and they will investigate the company.

UPDATE: 10/23/2017...Literally the DAY I submitted the review below...and just after I began a dispute with my credit card company, I received an email that my product had been shipped. It arrived the next day...as described...including an extra travel size pillow and $20 credit with a letter of apology for the time took to receive my order. I don't know if they saw this review and decided to ship it..or what. Sad...because the product is great...but their customer service and communication is sub-par. They need to fix these issues, or this place will go out of business!

INITIAL: 10/20/2017
Ordered a pillow over a month ago. Hadn't received any message of shipment, so I emailed to get a status. No response. Then I called and left a voicemail (no answer during normal business hours)...and still haven't received a call back. Today I called again...during normal business hours, still no answer. So I decided to check reviews...OMG...what a disaster! Something must have happened because 2 years ago I ordered from here and received a great product. Even back then, it was slow...and their communication wasn't the best, but the product was wonderful, so I didn't think twice when I ordered this time. I wonder if the owners had something bad happen? Why isn't anyone responding. I am probably going to contact my credit card company to investigate

Never received pillow.. Called customer service three times no response. I do not recommend.

Considering that I have yet to receive my order (after 4 weeks of waiting) and calling and leaving a message with the company with no returned call, I’m going to have to rate low. If I can now have my call returned or my money back, then we can go from there!

0 communication, even after countless calls and emails. No one has gotten back to me, it's been over a month and I still do not have my order.

Order never delivered even though my credit card was charged. Multiple phone messages and emails never returned. Worse customer service would not be possible.

I ordered a month ago tomorrow and my order still has not arrived. I left messages that were never returned. Both voice mail and email. I finally got through in Facebook messenger and was reassured my order was coming. There was a delay on their end. Their phones were also not working properly. Lots of apology and it sounded sincere. Yet I ordered a month ago and still do not have my order. I'm sad.