Pillowcompany 

I've slept on your millet hull pillows for years, but I was working out of town, without my trusty pillow, and wanted to buy another, but the one I ordered wouldn't be in stock for several days at least. Customer Service very kindly sent me a little travel-sized one to tide me over till mine was shipped. Wow! Thanks

No major complaints; the shipping was delayed. I sure it was the holiday rush ad I understand how the shipping department must be at full speed getting out orders.
The pillow did arrive in the best packaging condition I have ever seen. The box was strong and in perfect condition and the taping looked like it was done by a professional. Inside, the pillow was secured by much brown shipping paper and also a gift certificate was included as a gift consideration for the shipping delay along with 2 eye comforting eye pads. I appreciate your concern for the delay in not sending the pillow sooner but you did a terrific job in all other ways. I thank you. Love the pillow!!

I have been purchasing my millet seed pillow from The Pillowcompany for 10 years now. Always 100% satisfied. Other companies do carry the same type of pillows however, the Pillowcompany’s pillow husks did not flatten out as quickly not leaving a dead space of air.

We love this millet pillow - nice fabric for the case (not to thick, but still sturdy) and the zipper allows you to adjust the filling to your preference.
We ordered custom-made pillows since our pillow cases didn't match their standard sizes. I had done this before, but couldn't find an email or packing slip to copy from. When I asked again for custom-made sizes, their customer service said that they still had my information on file!
The order took longer than expected but we weren't in a hurry and I assumed this was due to the fact that the pillows are custom-made. When we got the pillows, they attached an apology for the longer than usual delivery time and a gift card - excellent customer service!

My package was delayed due to issues in the millet supply, but I wasn't kept informed. In the end, the package arrived by my Christmas deadline with a gift certificate to make up for the anxiety. My gift recipients were pleased with the product.

Been a customer for many years. Last shipment was delayed, but came with an apology, and a gift. Only drawback was not being notified in advance of the delay. Great company and product.

Great Customer Servive. My order was a little late, but they ensured delivery before Christmas and compensated me for the trouble. I feel they really care about their customers.
JoRen

I've bought from them before, years ago. This time my order was late coming. When I inquired I found that there was a problem with getting the hulls on time from a specific supplier. Once the order arrived I had my pillow, a couple of extra "gifts" and a coupon for future orders. They did a good job of making up for the inconvenience. And the pillow is very well made! Thanks.

Ordered my Pillow over a month ago, still hasn't arrived, no response from customer service after emailing.

I have bought multiple buckwheat pillows from The Pillow Company over the years, and have been extremely happy with the product. This most recent order was a disappointment due to the outer case that the buckwheat hulls were in. In the past, they were always in a white casing. That is the only reason that I did not give a five star rating. Finally, to add to my disappointment, it was shipped in a modified Home Depot box with lots of tape. Not professional in my opinion. As a result, I will reassess whether to order again from this company.

Have used a buckwheat pillow for years and I wouldn't trade it for anything. I change the buckwheat filling every few years and it's as good as new. This pillow might not be for everyone but as I said, I wouldn't trade mine.

I really like the pillow after I finally got it. It took 10 days for them to respond to my email trying to figure out when the pillow would be sent. They took the money out of my account after a few days but no pillow for two and a half weeks and no one would call me back the three times I called. Customer service is zero! This must improve if they want to hold on to their customers. I received a $20.00 gift certificate for my next purchase but I am afraid to use it. I worry they will not send it.

Horrible! I placed my order and did not receive my pillow until a month later. I called several times and left a message but no one ever called me back. I ended up buying another pillow from someone else. Then I had to return the pillow I bought from Pillow Company when it finally was delivered.

After a lengthy wait , my neck pillow arrived. It is supportive and comfortable. I will take some of the filling out as it is a bit bulky but I like that I am able to do that because of the zippers/ I will buy again.

The service is terrible. If I could put 0 I would. I placed the order a month ago and pay for shopping too. The items supposed to come in a week. I tried to call the company, left multiple voice messages , wrote several emails, faxed several requests with no response. I still don’t have my pillows. Do not order anything from the them.

I ordered pillows mid September and now it's mid October and I have received no updates and have not received my pillows. I've emailed twice and not received a response on where they are or when they will ship.

I NEVER RECEIVED THE PILLOW I PURCHASED AND GOT CHARGED FOR IT. I EMAIL AND CALLED SEVERAL TIMES AND NEVER RECEIVED ANY RESPONSE!!!!!

I never received my products. I sent several email messages, without any response from your company. I called numerous times and could not leave a message, mailbox was full. I am very disappointed as I have order products from you before.

You have GOT to be kidding me. This HAD to be sent automatically, because there is no way the company would want my review! I placed my order 9/12/18, it is now mid-October and I have STILL not received my order. The most infuriating thing is that I have called them 5 times, emailed, and tried to communicate with them through their Contact Us page on their website over the last two weeks, with NO response! They processed my payment quickly enough, though! I placed my order late the night of 9/12, and by 9/14, the payment had cleared my account. My financial institution tells me I will have to make a fraud claim to try and get my $106 back. And it looks like I’ll be filing my first Better Business Bureau complaint tomorrow, although after reading a BBB note online, it doesn’t sound like they respond to them, either. Steer clear of this one, folks!